Issues with wireless charging (2024)

Are you experiencing issues with wireless charging? If your device supports wireless charging and you are still having problems, follow the troubleshooting guide below. There may be several causes behind your issue, such as an unstable connection between the charging pad and your device, poor connection due to a phone case, or use of a charger that is incompatible with your device.

Before you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1.Go toSettings>Software update.

Step 2.Tap onDownload and install.

Step 3.Follow the on-screen instructions.

Check 1. Is your device properly placed on the charging pad?

Check that your device is placed directly in the centre of the pad, without any obstructions. The most common reason wireless charging is inhibited is improper placement on the charging pad. The wireless connection between the device and the charging pad may be interrupted, cutting off the power supply. Foldable devices such as the Galaxy Fold or Galaxy Z Flip should be closed and placed with the back side facing the charger. Please refer to the User Manual to check the charging contact point of your specific device model.

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Check 2. Try removing any device accessories before charging

Try removing your case, skin, or other accessories on your device. Do not place metal objects, magnets or RFID cards, holders or credit cards in between your device and the wireless charger. These may block wireless signals or cause overheating.

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Magnetic stickers or metal cases may interfere with wireless charging.

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Before charging, remove any holders, credit cards or objects that are attached to your device.

Check 3. Make sure you are using a Samsung Authorised wireless charger or cable

Only use Samsung Authorised wireless chargers. Samsung wireless chargers are compatible with most Galaxy devices and are designed to charge with optimal conditions. Additionally, make sure to use the AC adapter and USB cable provided with your wireless charger.

Fast Wireless Charging is only supported on devices certified by Samsung and the Wireless Power Consortium (WPC). If you are using a non-Samsung brand fast wireless charger, check the certification from the manufacturer or the WPC homepage.

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‘WPC(Qi)’ certification mark on Samsung Authorised wireless chargers.

Note:

  • Some fast wireless chargers without WPC(Qi) certification have been tested to potentially overload the smartphone charging circuit. As such, the Fast Wireless Charging function may be limited and may not work properly on fast wireless chargers without this certification. Specifically, your charger should be Samsung Fast Wireless Charging certified in the WPC certification category and fast charging may be limited on non-verified chargers.
  • This is a safety measure to prevent damage to your device. If you would like to use the Fast Wireless Charging feature on a non-Samsung Authorised wireless charger, confirm that your charger has WPC(Qi) certification and Samsung Wireless Fast Certification before use. You can find this by looking for the WPC(Qi) certification mark or reading the product information.

Check 4. Fast wireless charging option

If your device supports fast charging, AFC (Adaptive Fast Charging) is recommended. If your device is charging slowly, make sure that your device supports the fast charging feature.

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Step 1. From Settings, navigate to Battery and device care and select Battery.

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Step 2. Scroll down and select More battery settings.

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Step 3. Enable Fast wireless charging.

Note:

  • You cannot enable or disable this feature while charging.
  • Fast charging will not be enabled when connected to a PC or USB device that does not support fast charging.

Check 5. Verify that your device is not overheating

Is your device warmer than usual? Overheating can affect device performance and impact charging. If you run multiple apps at once, play games for a prolonged period of time or stream content, your device battery may overheat. Close any unused apps, turn off your device and leave to cool. Try charging after your device is no longer overheated.

Check 6. View wireless charger performance with Samsung Members

You can check your wireless charger performance with the Samsung Members app. If you follow the instructions and place your device on the wireless charger, it will self-diagnose issues (if any) and display the results.

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Step 1. Open the Samsung Members app, then navigate to Get help, located on the lower right.

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Step 2. From Diagnostics, select View tests.

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Step 3. Tap Wireless charging.

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Step 4. Follow the on-screen instructions and place your device on top of the wireless charger.

Note:Device screenshots and menus may vary depending on the device model and software version.

How to use the Samsung Members app

If you are experiencing difficulties with your Samsung mobile, tablet, or wearables, you can send us a question in the Samsung Members app. Find out more about sending an error report.

Learn more

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Issues with wireless charging (2024)

FAQs

Why is my wireless charging not fast enough? ›

There may be several causes behind your issue, such as an unstable connection between the charging pad and your device, poor connection due to a phone case, or use of a charger that is incompatible with your device.

Why won't my phone wirelessly charge anymore? ›

Reboot your phone and then try again. Charge the phone with its case removed since bulky cases or cases with metal components could interfere with charging. Try a powerful wall charger (9V/2A) and cable. Place the phone at the center of the wireless charger if it's a wireless charging pad.

Is there anything wrong with wireless charging? ›

Wireless charging is commonly misunderstood to be harmful for phone batteries due to the heat it generates. While it's true that electromagnetic induction produces more heat than conventional wired charging, effects from the produced heat can be mitigated with careful management.

How can I improve my wireless charging strength? ›

Remove the phone case

The less interference between your phone and the wireless charger, the better. Most phone cases are made from metal or plastic. Thick or metal cases may slow down the charging process, so be sure to take off the case before putting it down on a wireless charger.

How to make wireless charging faster? ›

Avoid phone cases: Although silicon phone cases up to 3mm thick do not largely affect wireless charging. However, it is still better to remove them from your phone while charging for fast heat dissipation. Limit background apps: If your phone has too many apps running in the background, it can slow down charging.

Why is wireless charging so inefficient? ›

Why is wireless charging slower than charging via a cable? Wireless charging is around 70% efficient, meaning 30% of the power is lost during the wireless transmission process. The majority of the lost power is converted to heat which is why your phone can feel warm or even hot when wirelessly charging.

Is there a setting for wireless charging? ›

Wireless charging Qi as the most popular wireless charging is enabled by default on most smartphones. Connect the wireless charger to a power outlet and place the phone in the center of the charging pad. A power or charging icon will be shown when the charging begins.

How to fix wireless charger? ›

Solve problems with wireless charging
  1. Tip 1. Place your smartphone in the center.
  2. Tip 2. Check if your case interferes with charging.
  3. Tip 3. Connect your charger with the correct adapter.
  4. Tip 4. Only use the special holder for smartwatches.
  5. Tip 5. Check if your smartphone supports wireless charging.
May 26, 2023

Why is my phone dying on a wireless charger? ›

Overheating can contribute to battery drain while charging. To address overheating issues, ensure that your phone is not exposed to direct sunlight or placed on surfaces that retain heat, such as blankets or pillows. You can also close unnecessary apps running in the background, as they can cause your phone to heat up.

Is it okay to leave phone on wireless charger overnight? ›

Most charging pads will safely trickle charge your phone battery to keep it fully charged at all times, so it's perfectly safe to leave it on the charging pad or mat overnight or for an extended period of time.

Is it better to charge your phone wirelessly or with a cable? ›

Speed: Wired charging, especially with fast-charging technologies, is typically much quicker than wireless charging, making it ideal for quick power-ups. Efficiency: It offers more energy-efficient charging, with less power lost during the charging process compared to wireless methods.

Are wireless chargers bad for your battery? ›

Wireless charging isn't bad for your phone, and it won't affect your battery health.

What interferes with wireless charging? ›

Do not place metal objects, magnets or RFID cards, holders or credit cards in between your device and the wireless charger. These may block wireless signals or cause overheating. Try removing your case before charging. Magnetic stickers or metal cases may interfere with wireless charging.

What is the biggest challenge of wireless charging? ›

Compared to established conductive EV chargers, the main issues are high initial cost and limited power transfer efficiency.

What is the weakness of wireless charging? ›

In this article, we will discuss the potential disadvantages of wireless charging technology. Wireless charging systems generally have lower efficiency rates compared to wired charging systems. Losses during energy transfer can make the charging process slower and energy consumption higher.

What affects wireless charging speed? ›

The speed of wireless charging is influenced by a myriad of factors, including the charger's power output, the compatibility of the device, and the alignment and placement of the phone on the charging pad.

Is wireless charging supposed to be slow? ›

It's slow: Wireless charging typically takes 30-80% longer to fully charge your device than a cable. Keep in mind: how you place your device on the mat can affect how long it takes to charge.

What makes a wireless charger fast charging? ›

How does fast wireless charging work? With fast charging, the charger transfers more energy to your phone while charging. Transferring more energy means it takes less time to charge your phone. This is especially effective when your battery is almost empty.

Is 15W wireless charging fast? ›

Do you want the fastest charger possible to fast charge your device? In most cases a 10W charger or 15W charger will suffice, as the maximum amount of Watts for fast charge is capped by smartphone manufacturers. For Apple Fast Charge this is 7,5W and for Samsung Fast Charge this is 9W.

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