If your battery won't charge or charges slowly, or if an alert message appears, learn what to do.
Plug into power
To charge your device, follow these steps:
Connect your device to the USB cable that comes with it.
Plug into one of these three power sources:
Wall power outlet
Plug your USB charging cable into a USB power adapter, then plug the adapter into the wall.
Computer
Plug your charging cable into a USB 2.0 or 3.0 port on a computer that's on and not in sleep mode. Don’t use the USB ports on your keyboard.
Power accessory
Plug your cable into a powered USB hub, docking station, or other Apple-certified accessory.
If you're trying to charge wirelessly with an iPhone 8 or later, first make sure that you can charge with the USB cable that came with your device. If that works, then get help with wireless charging. For a third-party accessory, check that it's Apple certified.
When your device charges, a lightning bolt appears inside the battery icon in the status bar, or a large battery icon on your Lock Screen.
My device charges slowly or won't charge
My device stopped charging at 80 percent
Accessory Not Supported or Certified message
If your device charges slowly or won’t charge
Follow these steps and try again after each:
Check your charging cable and USB adapter for signs of damage, like breakage or bent prongs. Don't use damaged accessories.
Use a wall power outlet and check for firm connections between your charging cable, USB wall adapter, and wall outlet or AC power cable, or try a different outlet.
Remove any debris from the charging port on the bottom of your device, then firmly plug your charging cable into your device. If the charging port is damaged, your device probably needs service.
Let your device charge for a half hour.
If your device is still unresponsive, force restart your device:
iPhone 8 or later and iPhone SE (2nd generation): Press and quickly release the volume up button. Press and quickly release the volume down button. Press and hold the side button until the Apple logo appears.
iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold both the side (or top) button and the volume down button until the Apple logo appears.
iPhone 6s or earlier, iPhone SE (1st generation), and iPod touch (6th generation) or earlier: Press and hold both the side (or top) button and the Home button until the Apple logo appears.
Let your device charge for another half hour.
If your device still won't power on or charge, take your device, charging cable, and charging adapter to an Apple Store or Apple Authorized Service Provider for evaluation. You can also contact Apple Support.
If your device stopped charging at 80 percent
iOS 13 and later use Optimized Battery Charging to slow the rate of battery aging by reducing the time that your iPhone spends fully charged. Your iPhone uses on-device machine learning to understand your daily charging routine so that it can wait until you need to use your iPhone to finish charging past 80 percent.* Optimized Battery Charging is active only when your iPhone predicts that it will be connected to a charger for a long period of time.
Your iPhone might get slightly warmer while it charges. To extend the lifespan of your battery, if the battery gets too warm, software might limit charging above 80 percent. Your iPhone will charge again when the temperature drops. Try moving your iPhone and charger to a cooler location.
With iPhone 15 models, you might have turned on 80% Limit, which stops your iPhone from charging past about 80 percent. If you want your iPhone to charge past 80 percent, you can either turn on Optimized Battery Charging or turn off charging optimizations.
Learn more about 80% Limit with iPhone 15 models
If an alert says that your accessory isn't supported or certified
These alerts can appear for a few reasons:
Your iOS device might have a dirty or damaged charging port
Your charging accessory is defective, damaged, or isn't Apple-certified
Your USB charger isn't designed to charge devices
Follow these steps:
Remove any debris from the charging port on the bottom of your device.
Restart your iPhone or iPod touch.
Try a different USB cable or charger.
Make sure that you have the latest version of iOS.
Contact Apple Support to set up service.
Learn more
Find out what to do if your iPad won't charge.
Learn what to do if your device won't turn on or is frozen.
Maximize your battery life.
Show the battery percentage on your iPhone.
Identify counterfeit or uncertified Lightning connector accessories.
* Information regarding your charging routine is stored only on your iPhone. The information isn't included in backups and isn't shared with Apple.
Check your charging cable and USB adapter for signs of damage, like breakage or bent prongs. Don't use damaged accessories. Use a wall power outlet and check for firm connections between your charging cable, USB wall adapter, and wall outlet or AC power cable, or try a different outlet.
Troubleshoot your cable, power adapter, outlet & case
Check that the cable is securely connected to the adapter and to your phone. Check that there's nothing in the port of your phone, like dust or lint. Try to charge your phone with another cable or power adapter.
To charge your iPod touch battery, do one of the following:
Connect iPod touch to a power outlet using the included charging cable and a compatible power adapter (sold separately). See Accessories for charging iPod touch. ...
Connect iPod touch and your computer with a cable.
Connect your iPod to the charging cable that came with your device.
Plug the other end of the cable into power: Use a USB adapter plugged into a wall outlet or a USB 2.0 or 3.0 port on a computer (not a keyboard) that's on and not in sleep mode.
If your iPhone died and won't turn on or charge, asking the Apple support for help is better. Or a repair shop nearby can help you out as well. Get your iPhone checked for the battery and the screen as soon as possible.
Press and quickly release the volume down button. Press and hold the side button until you see the Apple logo (this takes around 10 seconds). , check your hardware and charge your iPhone again. If your iPhone still doesn't turn on, contact Apple Support.
The cost for iPhone charging port replacement can range from $79 to $159, depending on your model and location. However, Apple's iPhone repair fees tend to be on the higher end. They don't offer docking port only replacements, and instead will replace your entire device for a flat rate out of warranty fee.
We can replace your iPod battery for a service fee. Our warranty doesn't cover batteries that wear down from normal use. Your product is eligible for a battery replacement at no additional cost if you have AppleCare+ and your product's battery holds less than 80% of its original capacity.
use a Power Bank. A Power Bank is a rechargeable battery pack that has a USB outlet. Plug one end the cable into the iPod and the other end into a power bank. You charge up the power bank (usually from a USB supply) and then use that to charge up your iPod.
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in the status bar, or a large battery icon
on your Lock Screen.
