State Licensing (2024)

Skrill USA, Inc. ( 1-855-719-2087, Hours of Operation: 9AM to 7PM E.T. , 7 Days/week, NMLS ID: 935195 ) is licensed in the states listed below. Please select your state to access information on where to file a complaint.

• Statute: Alabama Monetary Transmission Act
• Regulatory agency:Alabama Securities Commission

For Alaska Residents Only:

If your issue is unresolved by Skrill USA, Inc., Phone: 1-855-719-2087, please submit formal complaints with the state of Alaska, Division of Banking & Securities. Formal complaints must be in writing, please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Formal complaint forms may be submitted via:

• Statute:Transmitters of Money Act
• Regulatory agency:Arizona State Banking Department

Customers of Skrill USA, Inc. may contact the Arizona Department of Insurance and Financial Institutions with questions or complaints about Skrill USA, Inc’s money transmission services at (602) 771-2800.

• Statute:Uniform Money Services Act
• Regulatory agency:Arkansas Securities Department

• Statute: Money Transmission Act
• Regulatory agency: California Department of Financial Protection and Innovation

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dfpi.ca.gov, or by mail at the Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834.

• Statute:Colorado Money Transmitters Act

• Regulatory agency:Colorado Division of Banking

COLORADO DIVISION OF BANKING
COLORADO MONEY TRANSMITTERS ACT

CUSTOMER NOTICE
Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with YOUR TRANSACTION - THE MONEY YOU SENT,you must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are aColorado Residentand have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY

ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking 1560 Broadway, Suite 975 Denver, CO 80202
email: DORA_BankingWebsite@state.co.us
website: www.dora.colorado.gov/dob

Section 12-52-116, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers.

• Statute:Money Transmission Act
• Regulatory agency:Connecticut Department of Banking

• Statute:The Sale of Checks Act
• Regulatory agency:Delaware Office of the State Bank Commissioner

• Statute:Money Transmitter Law
• Regulatory agency:District of Columbia Department of Consumer and Regulatory Affairs

• Statute:Money Services Businesses Act
• Regulatory agency:Florida Office of Financial Regulation

For complaints directly to the Florida Office of Financial Regulation, please send correspondence to:

Florida Office of Financial Regulation
Division of Finance
200 E. Gaines Street
Tallahassee, FL 32399-0376

Toll-Free Number: 1-800-848-3792
NOTICE: By the Florida Office of Financial Regulation

By granting Skrill a license, the Florida Office Of Financial Regulation is not endorsing the use of digital or virtual currencies.

• U.S. currency is legal tender backed by the U.S. government.

• Digital and virtual currencies are not issued or backed by the U.S. government, or related in any way to U.S. currency, and have fewer regulatory protections.

• The value of digital and virtual currencies is derived from supply and demand in the global marketplace which can rise or fall independently of any fiat (government) currency.

• Holding digital and virtual currencies carries exchange rate and other types of risk.

• Potential users of digital or virtual currencies, including but not limited to Bitcoin, should be forewarned of a possible financial loss at the time that such currencies are exchanged for fiat currency due to an unfavorable exchange rate. A favorable exchange rate at the time of exchange can result in a tax liability. Please consult your tax advisor regarding any tax consequences associated with your holding or use of digital or virtual currencies.

• Statute:Sale of Payment Instruments Act
• Regulatory agency:Georgia Department of Banking and Finance
• Skrill Money Transmitter License

• Statute:Money Transmitters Act
• Regulatory agency:Hawaii Division of Financial Institutions

• Statute:Idaho Money Transmitters Act
• Regulatory agency:Idaho Department of Finance

• Statute: Transmitters of Money Act
• Regulatory agency:Illinois Department of Financial and Professional Regulation

For complaints directly to the Illinois Division of Financial Institutions, please send correspondence to:

Illinois Division of Financial Institutions
320 West Washington Street, 3rd Floor
Springfield, IL 62786

Toll-Free Number: 1-888-473-4858

• Indiana Money Transmitter Act
• Regulatory Agency: Indiana Department of Financial Institutions

If you have complaints or other concerns with respect to any aspect of the money transmitter activities conducted by Skrill USA, Inc. you may contact the Indiana Department of Financial Institutions toll free at 1 -800 -382 -4880.

• Statute:Uniform Money Services Act
• Regulatory agency:Iowa Division of Banking

• Statute:Kansas Money Transmitter Act
• Regulatory agency:Kansas Office of the State Bank Commissioner

• Statute:Kentucky Money Transmitters Act of 2006
• Regulatory agency:Kentucky Department of Financial Institutions

Skrill USA, Inc. is licensed by the Kentucky Department of Financial Institutions as a money transmitter, but such license does not cover virtual currency (bitcoin) activity.

• Statute: Sale of Checks and Money Transmission Act
• Regulatory agency:Louisiana Office of Financial Institutions

Skrill USA, Inc. is licensed by the Louisiana Office of Financial Institutions as a money transmitter. The Louisiana Office of Financial Institutions does not license or regulate services related to virtual currency including but not limited to transmission or exchange which may be conducted by Skrill USA, inc.

• Statute:Money Transmitters Act
• Regulatory agency:Maine Department of Professional and Financial Regulation

• Statute:MarylandMoneyTransmission Act
• Regulatory agency:Maryland Department of Labor, Office of Financial Regulation

The Maryland Department of Labor, Licensing and Regulation does not currently regulate virtual currency (bitcoin) activity as money transmission (or otherwise).

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Skrill USA, Inc. (License #935195, NMLS #935195), at:

1100 North Eutaw Street, Suite 611
Baltimore, MD21201

Toll-Free Number: 1-888-784-0136
Verification of the licensing status of Skrill USA, Inc. may be obtained atwww.nmlsconsumeraccess.org.

• Statute: Receipts of Deposits for Transmittal to Foreign Countries Act
• Regulatory agency:Commonwealth of Massachusetts - Division of Banks

Skrill USA, Inc. license No.: FT112151-100, license type: Foreign Transmittal Agency.

• Statute:Money Transmission Services Act
• Regulatory agency:Michigan Department of Insurance and Financial Services

• Statute:Minnesota Money Transmitters Act
• Regulatory agency:Minnesota Department of Commerce

• Statute:Mississippi Money Transmitters Act
• Regulatory agency:Mississippi Department of Banking and Consumer Finance

Skrill USA, Inc. license No.: 935195, license type: Money Transmitter License.

• Statute:Sale of Checks Law
• Regulatory agency:Missouri Division of Finance

• License: No license required
• Regulatory agency: N/A

• Statute:Nebraska Money Transmitters Act
• Regulatory agency:Nebraska Department of Banking and Finance

• Statute:Money Transmitters Act
• Regulatory agency:Nevada Financial Institutions Division

• Statute:Money Transmitters Act
• Regulatory agency:New Hampshire Banking Department

• Statute:New Jersey Money Transmitters Act
• Regulatory agency:New Jersey Department of Banking and Insurance

• Statute:Transmitters of Money Act
• Regulatory agency:New York State Department of Financial Services

Skrill USA, Inc. is licensed and regulated as a Money Transmitter by the New York Department of Financial Services.

After first contacting Skrill USA, Inc., if you still have an unresolved complaint regarding the company's money transmission activity, please direct your complaint to:

Consumer Assistance Unit
NYS Department of Financial Services
One Commerce Plaza
Albany, NY 12257

Toll-Free Number: 1-877-226-5697
http://www.dfs.ny.gov/consumer/fileacomplaint.htm

• Statute:Money Transmitters Act
• Regulatory agency:North Carolina Office of the Commissioner of Banks

• Statute: North Dakota Money Transmitters Act
• Regulatory agency:North Dakota Department of Financial Institutions

• Statute:Transmitters of Money Law
• Regulatory agency:Ohio Department of Commerce

• Statute:Oklahoma Financial Transactions Reporting Act
• Regulatory agency:Oklahoma Banking Department

Skrill USA, Inc. Money Transmitter License:OKDOB001

• Statute:Money Transmitters Act
• Regulatory agency:Oregon Division of Financial Regulation

• Statute:Licensing Transmitting Money or Credit Act
• Regulatory agency:Pennsylvania Department of Banking and Securities

• Statute: The Rhode Island Currency Transmissions Act
• Regulatory agency:State of Rhode Island Department of Business Regulation,Division of Banking

• Statute:South Carolina Anti-Money Laundering Act
• Regulatory agency: South Carolina Office of the Attorney General

• Statute:Money Transmission Act
• Regulatory agency:South Dakota Division of Banking

• Statute:Tennessee Money Transmitter Act
• Regulatory agency:Tennessee Department of Financial Institutions

You can contact the Tennessee Department of Financial Institutions with questions or complaints about Skrill USA, Inc’s money transmission services. The phone number for the Tennessee Department of Financial Institutions is 800-778-4215.

Please note that this license and the required surety bond do not cover the transmission of virtual currency. Skrill USA, Inc. is licensed by the Tennessee Department of Financial Institutions as a money transmitter. The Tennessee Department of Financial Institutions does not regulate virtual currency.

• Statute:Money Services Act
• Regulatory agency:Texas Department of Banking

Skrill USA, Inc.is licensed under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint can reach customer assistance at the following toll free number:1-855-719-2087.

If you still have an unresolved complaint, please contact the Texas Department of Banking through one of the means indicated below:

In Person or U.S. Mail to:

Texas Department of Banking
2601 North Lamar Boulevard
Austin, TX 78705

Toll-Free Number: 1-877-276-5554
Fax Number 512-475-1313
E-mail Address Consumer.complaints@dob.texas.gov
Website Address http://www.dob.texas.gov

Texas customers click here for information about filing complaints about our money transmission service.

• Statute:Money Transmitter Act
• Regulatory agency:Utah Department of Financial Institutions

• Statute:Money Services Act
• Regulatory agency:Vermont Department of Financial Regulation

• Statute:Money Order Sellers and Money Transmitters Act
• Regulatory agency:Virginia Bureau of Financial Institutions

Skrill USA, Inc. is licensed by the Virginia State Corporation Commission as a money transmitter, but such license does not cover the transmission of virtual currency (Bitcoin).

• Statute:Uniform Money Services Act
• Regulatory agency:Washington Department of Financial Institutions

If you have a complaint, please contact Skrill USA, Inc. at 1-855-719-2087, or help@skrill.com, or https://www.skrill.com/en-us/support/question/120/how-to-contact-us/. If you still have an unresolved complaint regarding Skrill USA’s money transmission activity, you may file it by contacting the Washington Division of Consumer Services at:

Washington Department of Financial Institutions
Online: https://dfi.wa.gov/consumers/money-services-complaint
Mail: Fill out the form found here: https://dfi.wa.gov/sites/default/files/money-services-complaint.pdf and mail to the following:
Department of Financial Institutions
Division of Consumer Services
P.O. Box 41200,
Olympia, Washington 98504-1200
Fax: Fill out the form found here: https://dfi.wa.gov/sites/default/files/money-services-complaint.pdf and fax to the following: (306) 596-3868
To contact the Washington Department of Financial Institutions:
Call: (360) 902-8703
Toll-free: 1-877-RING DFI (1-877-746-4334).
Email: CSEnforceComplaints@dfi.wa.gov.

• Statute:Money Transmission Services Act
• Regulatory agency:West Virginia Division of Financial Institutions

• Statute:Wyoming Money Transmitters Act
• Regulatory agency:Wyoming Department of Audit - Division of Banking

• Statute:Foreign Exchange Act
• Regulatory agency:Guam Department of Revenue and Taxation

• Statute:Money Services Business Regulatory Act
• Regulatory agency:Puerto Rico Office of the Commissioner of Financial Institutions

• Statute:Uniform Money Services Act
• Regulatory agency:U.S. Virgin Islands Division of Banking, Insurance and Financial Regulation