Related Questions
What factors contribute to the perception of service quality in the public market?5answers
Factors contributing to the perception of service quality in the public market include various dimensions such as safety, comfort, reliability, convenience, information availability, and reasonable travel expenses . Additionally, factors like service quality, reputation, and consumer engagement play a crucial role in shaping customer perceived value, satisfaction, and loyalty in public services . Studies have shown that customer satisfaction with public services can be influenced by socio-demographic characteristics such as gender, education level, and employment status . Moreover, the gap between users' perception of present and expected service quality can lead to dissatisfaction, highlighting the importance of meeting or exceeding customer expectations in the public sector . These factors collectively impact how customers perceive and evaluate the quality of services provided in the public market.
How perceived quality affect customer satisfaction?4answers
Perceived quality plays a crucial role in influencing customer satisfaction across various industries. Research by Sulaiman et al. (Context_1) highlights that perceived quality positively impacts customer satisfaction in the online food delivery service sector. Similarly, Lukito et al. (Context_3) emphasize that perceived quality significantly affects customer satisfaction and loyalty in the auto parts industry. Furthermore, Kwon and Lee (Context_2) demonstrate that the originality and taste of menu items in coffee shops have a greater influence on perceived quality, ultimately affecting customer satisfaction. These studies collectively underscore the importance of perceived quality in shaping customer satisfaction levels, whether in the food delivery, auto parts, or coffee shop sectors. By focusing on enhancing perceived quality, businesses can effectively improve customer satisfaction and loyalty.
How does service quality impact value perceptions?5answers
Service quality significantly influences value perceptions in various service settings. Research on BPR Kedung Jaya Surabaya and IHMs in India demonstrates that service quality positively affects perceived value . Additionally, a study on KRI operations at the Military Cross-Sea Command highlights that quality of service impacts perceived value for users . Moreover, the study on Bedukmutu UMY online store reveals a positive relationship between service quality and perceived value, moderated by corporate image . These findings emphasize the importance of service quality in shaping customers' perceptions of value, ultimately influencing their satisfaction and loyalty. Service organizations, including NPO healthcare providers, should prioritize maintaining high service quality standards to enhance perceived value and meet diverse stakeholder needs .
How does the perception of service quality affect inpatient satisfaction?5answers
The perception of service quality has a significant effect on inpatient satisfaction. Studies have shown that dimensions of service quality such as tangibility, reliability, responsiveness, assurance, and empathy positively and significantly influence patient satisfaction . Patients who perceive higher service quality are more likely to be satisfied with their hospital experience . Additionally, service quality has been found to be a driving force in establishing a long-term relationship between patients and hospitals, leading to continued use of hospital services . It has also been observed that service quality affects patient loyalty through the mediation of patient satisfaction . Therefore, hospitals should focus on improving service quality to enhance patient satisfaction and loyalty .
How does the multilevel model of service quality affect the perceptions of customers and employees?4answers
The multilevel model of service quality has been found to have an impact on the perceptions of both customers and employees . When employees perceive internal service quality to be high, it positively influences customers' overall perceptions of service quality . Additionally, perceptions of internal service quality are positively related to customers' perceptions of reliability, responsiveness, and quality assurance . This suggests that the quality of service experienced by employees has a spill-over effect on customers' perceptions of service quality . Furthermore, the total service quality, as measured by the 5Q model, has been found to significantly and positively influence customer satisfaction . The dimensions of process, object, infrastructure, atmosphere, and interaction were identified as vital factors in influencing customer satisfaction . These findings highlight the importance of considering both employee and customer perceptions of service quality in order to enhance overall satisfaction and improve service standards .
Trending Questions
What is the undergraduates' parent age in Nigeria?4answers
The research papers provide valuable insights into the dynamics of parent-youth relationships and their impact on various aspects of undergraduate life in Nigeria. While the specific age of parents of undergraduates in Nigeria is not explicitly mentioned in the contexts provided, the studies highlight the significant role parents play in shaping the behaviors and beliefs of their children . Factors such as parenting styles, religiosity, and socio-economic status of parents have been shown to influence outcomes like sexual behavior, problematic internet use, antisocial behavior, and religiosity levels among Nigerian undergraduates . These findings underscore the importance of understanding the multifaceted interactions between parents and youth in the Nigerian context to promote positive outcomes and well-being among undergraduates.
What are the key agile methodology principles that can be applied to develop an effective gamification-based language learning platform?4answers
To develop an effective gamification-based language learning platform, key agile methodology principles can be applied. Agile methodologies, when adapted to the educational context, offer valuable insights for designing such platforms. Principles like clear, concrete, actionable learning tasks with increased complexity and immediate feedback or rewards can enhance engagement and motivation in language learning. Additionally, incorporating elements of gamification into online learning systems can boost student engagement, retention, and academic performance . By rephrasing and applying the 12 Agile principles for learning contexts , educators can create a structured framework for developing gamified language learning platforms that cater to the evolving demands of online education . This integration of agile principles with gamification elements can significantly improve the efficiency and effectiveness of language learning platforms, making the learning process more engaging and rewarding for students.
What are the factors that contribute to patient satisfaction in hospitals?10answers
Patient satisfaction in hospitals is influenced by a multitude of factors encompassing service quality, institutional characteristics, and patient demographics. Key determinants include the quality of interpersonal relationships and the moral sensitivity of healthcare providers, which significantly impact patient satisfaction levels . Service quality dimensions such as responsiveness, reliability, assurance, tangibles, and empathy are crucial, with better service quality leading to higher patient satisfaction . Specific aspects like the admission and discharge process, diagnostic services, hospital environment, and cleanliness are also major influencers . Socioeconomic factors such as age, education, income, and occupation play a role, with higher satisfaction observed among patients who receive personalized care based on these variables . Additionally, factors like customer service, complete physical exams, and clear communication about health problems are associated with higher satisfaction levels . The physical infrastructure of the hospital, including facilities and cleanliness, along with the competence and communication skills of the staff, also contribute significantly . Moreover, the length of hospital stay and financial aspects, such as the cost of hospitalization and additional payments for services, are important predictors of patient satisfaction . Overall, a holistic approach that includes improving service quality, addressing socioeconomic factors, and ensuring effective communication and ethical practices can enhance patient satisfaction in hospitals.
What is the benefits of implementing ethical practices and hygiene practices training to hospitality management students?5answers
Implementing ethical practices and hygiene training in hospitality management students offers numerous benefits. Ethical practices, as highlighted in various studies , promote integrity, honesty, trustworthiness, customer loyalty, and organizational reputation. By instilling ethical leadership, students learn to prioritize doing the right thing, leading to sustainable business operations and enhanced competitiveness in the industry. Additionally, hygiene practices training, as discussed in a study , ensures that graduates maintain crucial sanitation and hygiene standards in real-life industry settings, reducing the risk of accidents and promoting overall safety. Integrating both ethical and hygiene training equips students with the necessary skills to uphold ethical standards, provide quality service, and maintain a safe environment, ultimately contributing to the success and sustainability of hospitality businesses.
How has the concept of vocational education evolved over time?10answers
The concept of vocational education has undergone significant evolution over time, reflecting broader socio-economic changes and educational philosophies. Initially, vocational education was seen as a means to reinforce social stratification by channeling underrepresented students into limited pathways . Early 20th-century debates in America highlighted a divide between those advocating for vocational skills and those favoring general knowledge, with some proposing a dual model similar to Germany's system, which ultimately did not take hold in the U.S. . Over the last two decades, there has been a shift towards integrating vocational education with mainstream academic curricula, a movement termed "new vocationalism" . This shift is partly driven by the demands of the Knowledge Revolution, which emphasizes higher-order skills such as problem-solving and communication, necessitating some level of post-secondary education . In Europe, reforms in countries like Spain aimed at modernizing vocational education to better align with economic needs . Similarly, China's vocational education system is adapting to the Internet era by focusing on personalized development and practical training centers . The historical perspective shows that vocational education has always been influenced by economic theories, with Adam Smith advocating a market-led low-skill model and Friedrich List supporting a state-sustained high-skill model . The dual system in Germany and the evolving French system also illustrate different approaches to vocational training, with Germany's system being more integrated with workplace training . Throughout its history, vocational education has been a site of tension between economic goals and learner well-being, reflecting broader educational discourses . This evolution underscores the persistent challenge of balancing vocational training with broader educational and societal goals .
