FAQs
Select Generate Statement to download the same on your phone.
- Dial *334#
- Select My Account.
- Select M-PESA Statement.
- Select Request Statement.
- Select the type of statement that you want.
- Select Period.
- Enter the recipient's email address>Repeat the recipient's email address.
- Enter your M-PESA PIN.
I am begging you understand this. If you're having trouble sending money via M-Pesa due to network issues, there are a few things you can try to rectify this:Check your network signal: Ensure your phone is getting a good signal from your mobile network. You might need to move to an area with better coverage.
Why does the M-PESA work so well in Kenya? ›
- Favorable regulatory environment: The Kenyan government has been supportive of M-Pesa and has created a regulatory environment that is conducive to its growth. This has helped to ensure that M-Pesa is a safe and secure service.
Is it safe to use M-PESA? ›
M-PESA has enabled various measures to ensure that our customers and merchant are not at risk of losing their funds for one reason or the other. Some of the measures are highlighted below. As M-PESA customers, you are required to set a new PIN during activation of your M-PESA account.
Which app shows all M-PESA transactions? ›
The myM-PESA App should give you access to the following features:
- View and hide M-PESA and Fuliza balance;
- Perform the below quick actions;
- Send money;
- Pay;
- Withdraw;
- Buy Airtime;
- Personal finance manager (shows a summary of your M-PESA spending);
- Full statement;
Safaricom has today rolled out all its M-PESA services on the *334# menu. M-PESA on *334# targets non-smartphone users by consolidating all M-PESA services in a single, easy to use menu with more flexibility than is possible on the current SIM toolkit menu.
What percent of Kenyans use M-Pesa? ›
In Kenya, which has led the world in the expansion of these services and where 96 percent of households have a mobile money account, you can find an agent almost anywhere.
Can Zelle send money to M-Pesa? ›
FAQ About Using Zelle to M-Pesa in Kenya
No, you cannot send money to M-Pesa in Kenya with Zelle, as Zelle is available only in the US. The payment app only allows you to send money from one US bank account to another, meaning both the sender and the recipient must have US bank accounts.
What are the disadvantages of M-Pesa? ›
Disadvantages for Customers
Everywhere/anywhere options are minimised by delays in receiving bank confirmation that money has been credited to the customer's account. This is, of course, exacerbated if the client has entered the incorrect business/biller number, or the incorrect account number.
Do USA use M-PESA? ›
Can you send M-PESA transfers from the US? Yes. You can send money from the US to be received into an M-PESA wallet. This service is offered by a selection of third party providers, including well known and popular international money transfer services like Western Union®, WorldRemit® and Wise.
Please note that valid foreign passports, Kenya Military ID and Foreigner Certificate must be registered at a Safaricom shop or Care Desk as the Agent can only register users with Kenyan passports or National ID. You'll receive a confirmation message and numeric start key PIN to activate M-PESA on your phone.
Who owns M-PESA in Kenya? ›
Safaricom confirmed that it now holds 100% ownership of M-Pesa, a company that manages billions of Kenyan shillings in customer deposits.
What is the full form of M-PESA? ›
M-PESA (M for mobile, PESA is Swahili for money) is a mobile phone-based money transfer service, payments and micro-financing service, launched in 2007 by Vodafone and Safaricom, the largest mobile network operator in Kenya.
How do I retrieve my M-PESA messages? ›
If you want to retrieve a message, just long press on that message, then click restore.
How much does Safaricom charge for a M-PESA statement? ›
Safaricom has announced a new service that allows M-PESA customers to access monthly statements free of charge via email.
