How do I close my Crypto.com App account? | Crypto.com Help Center (2024)
Please be aware that your Crypto.com App account, Crypto.com Visa Card, and Crypto.com Exchange account must be closed together. Click here for details about the cancellation process and fees associated with your Crypto.com Visa Card.
Upon cancellation, you will permanently lose access to your accounts and transaction history. You are welcome to use our services again by signing up as a new user. However, you cannot reactivate your previous account after it has been closed.
If you open a new account with us, you will not be eligible for new user promotions, including the seven-day credit/debit card fee waiver and sign-up bonus from the BG25 Referral Programme.
For information on our privacy practices, please refer to our Privacy Notice.
You must withdraw all the funds from your Crypto.com App and Crypto.com Exchange account to close them.
If your balance is below the minimum withdrawal amount, please contact Customer Support.
Details on how to withdraw funds from your Crypto.com Exchange account can be found here.
To close your account, please ensure that it has:
No remaining or outstanding Crypto.com Visa Card balance
No active CRO Stake or Lockup
No active Crypto Earn terms
No allocation in Supercharger
No open UpDown Options or Strike Options positions
If you have Spending Power enabled, please contact Customer Support to disable it before closing your account.
You are advised to download your transaction history for tax-related purposes, as you will permanently lose access to your transaction history after the account is closed.
If all the above actions have been taken, go to Settings > Account > Account Closure to proceed with closing your account.
If you no longer wish to receive promotional emails from us after closing your account, please click the unsubscribe from the list or update subscription preferences link in the footer of any email.
Do I need to withdraw my funds? You must withdraw all the funds from your Crypto.com App and Crypto.com Exchange account to close them. If your balance is below the minimum withdrawal amount, please contact Customer Support.
Once you are sure you want to close the account and have brought your balance to 0, feel free to get in touch with us via the In-App chat option or the web chat. If you find email communication more convenient, feel free to contact us at chat.crypto.com using the relevant topic.
One of the easiest ways to cash out your cryptocurrency or Bitcoin is to use a centralized exchange such as Coinbase. Coinbase has an easy-to-use “buy/sell” button and you can choose which cryptocurrency you want to sell and the amount.
(2) You may close your User's SunCrypto Platform Account by selecting the relevant option on the Platform or by sending an email to support@suncrypto.freshdesk.com .
Do I need to withdraw my funds? You must withdraw all the funds from your Crypto.com App and Crypto.com Exchange account to close them. If your balance is below the minimum withdrawal amount, please contact Customer Support.
In the event of bankruptcy, crypto customers with custodially held assets are typically last in line to receive payment. In other words, those who have their cryptocurrencies locked away in non-custodial or self-custodial wallets won't be affected since they own the private keys.
On June 9, 2023, Crypto.com announced plans to shut down its institutional exchange in the United States by June 21, citing low demand from large financial institutions.
Is Crypto.com safe to store crypto? Yes and no. Crypto.com is a secure method to buy crypto and actively trade it, but an external hardware wallet is a more secure storage option if you plan to store large amounts of crypto for a long period of time.
The name of the bank account you provide must match the legal name associated with your Crypto.com App account. Mismatched names will result in a failed withdrawal and fees may be deducted by the receiving bank for processing the refund.
Closing your Crypto account is a simple step-by-step process that can be done by directly emailing to their official email address, without having to reach out to Crypto platform support or the Help Center.
Inactivity: US$4.95 per month of inactivity will be charged after 12 months of no cardholder-initiated financial activity on the card unless activity resumes.
Moreover, the crypto market doesn't close during weekends or holidays. Since they are decentralized platforms, exchanges don't depend on central intermediaries to verify transactions, meaning they can work continually without interruptions.
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