How to close your Crypto.com Exchange account | Crypto.com Help Center (2024)

FAQs

How to close your Crypto.com Exchange account | Crypto.com Help Center? ›

Do I need to withdraw my funds? You must withdraw all the funds from your Crypto.com App and Crypto.com Exchange account to close them. If your balance is below the minimum withdrawal amount, please contact Customer Support.

How do I close my account? Once you are sure you want to close the account and have brought your balance to 0, feel free to get in touch with us via the In-App chat option or the web chat. If you find email communication more convenient, feel free to contact us at chat.crypto.com using the relevant topic.

Yes, Crypto.com offers 24/7 support through +1-(352)-286-1798 🔰 phone and live chat. For assistance in the USA, you can call at ☎️ +1-(352)-286-1798 🔰 (Call to Assistant Support).

You can withdraw fiat money (like USD, EUR, GBP, etc.) from your Crypto.com account to your bank account. First, go to your Fiat Wallet on the app, select “Transfer”, then “Withdraw”, and finally “Fiat”. Enter the amount and confirm your bank details, then complete the withdrawal process by following the prompts.

What happens when a crypto exchange goes bankrupt? In the event of bankruptcy, crypto customers with custodially held assets are typically last in line to receive payment.

Log in to your exchange account and go to the withdrawals section, which might be under transactions, balances, or wallet. Select the cryptocurrency you want to withdraw, and choose the right network. For example, withdraw the USDT ERC20 token to the ERC20 address you copied from Tangem).

Cons: One difficulty I've had using crypto.com is dealing with customer service recovering my account after loosing access to an email account. The customer service is quite slow and overall it took almost 2 weeks to restore access to my account. This could definitely be improved upon.

We provide 24/7 live customer support.

This is a case-by-case process and may take anywhere from a few hours to a couple of business days, depending on many factors (e.g. your country of application, nationality, quality of the pictures, etc.). If your status does not change within 3 business days, please contact Support through https://chat.crypto.com/.

Can Crypto com keep your money? ›

In January 2022, Crypto.com staff admitted that it lost $30 million in a hack of the Because the exchange keeps all of its customers' funds in cold wallets, however, none of Crypto.com's 50 million users lost any crypto or cash.

One of the easiest ways to cash out your cryptocurrency or Bitcoin is to use a centralized exchange such as Coinbase. Coinbase has an easy-to-use “buy/sell” button and you can choose which cryptocurrency you want to sell and the amount.

Contact the Crypto.com support team and request to close the account. Use the exact registered email address. Otherwise, Crypto.com will not handle your request. Then, send your account closure request to contact@crypto.com with the subject line “Close Account.”

We cannot recover the funds if they have been sent to an address that Crypto.com does not manage.

Contact the Crypto.com support team and request to close the account. Use the exact registered email address. Otherwise, Crypto.com will not handle your request. Then, send your account closure request to contact@crypto.com with the subject line “Close Account.”

Upon cancellation, you will permanently lose access to your accounts and transaction history. You are welcome to use our services again by signing up as a new user. However, you cannot reactivate your previous account after it has been closed.

Your virtual assets are stored 100% safely and perfectly.

We hold all customer assets deposited on our platform in institutional-grade reserve accounts on a 1:1 basis, meaning funds are responsibly backed by Crypto.com and accessible at customers' convenience.

Inactivity: US$4.95 per month of inactivity will be charged after 12 months of no cardholder-initiated financial activity on the card unless activity resumes.