eSIM | Personal | du™ (2024)

Switch to eSIM.

Welcome a smarter and faster way to stay connected.

eSIM via UAE PASS

You can activate your eSIM using UAE PASS anytime and from anywhere without waiting for delivery or visiting a du store. All you need to do is order your eSIM and authenticate using UAE PASS. Your eSIM will be instantly available to be installed on your device.

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Why should you switch to eSIM?

All in one phone.
Forget about swapping tiny SIM cards or carrying more than one phone.

Manage multiple numbers with a tap.
Easily jump between your personal and work numbers with just a tap in your settings.

Protect the environment.
Help us reduce plastic waste with this eco-friendly solution.

To convert your physical SIM or transfer your eSIM:
  • 1. Log into the du App on the device you wish to activate the eSIM.
  • 2. Tap the menu beside the mobile number.
  • 3. Tap on ‘Manage your SIM’.
  • 4. Pick the SIM you want to convert or transfer.
  • 5. Tap on 'Convert to eSIM' Or ‘Activate eSIM on this device’ to transfer.
  • 6. Verify your request using UAE PASS.
  • 7. Once you've authenticated, the eSIM will be added.
  • 8. If you are using a corporate number, then contact your corporate authorized signatory to get a eSIM.

To activate a new mobile number:
  • 1. Visit any du Store or head to shop.du.ae.
  • 2. Buy any mobile plan with the eSIM option.
  • 3. You'll then receive a printed QR code.
  • 4. Go to settings and tap ‘Add eSIM’.
  • 5. Scan the QR code you received.
  • 6. The eSIM will be added to your device, and you can start using the mobile number.
  • 7. If you are using a corporate number, then contact your corporate authorized signatory to get a eSIM.
To activate an Apple Watch eSIM:
  • 1. Open the Watch app on your iPhone.
  • 2. Start pairing your Apple Watch with your iPhone.
  • 3. Select 'Cellular Setup'.
  • 4. Already paired? Go to the Watch app and select 'Cellular'.
  • 5. Log in using your du App’s credentials.
  • 6. Accept the terms and conditions.
  • 7. Click on 'Subscribe'.
  • 8. You will receive an SMS once the eSIM activation is complete.
  • 9. If you are using a corporate number, then contact your corporate authorized signatory to get a eSIM.

To install eSIM using UAE PASS:

If you are a new customer:

1. Download the du App:

  • Go to your device's app store.
  • Search for "du App" and download it.

2. Register and Copy Account Number:

  • Open the du App.
  • Sign up for a new account.
  • Copy the account number from the contract you received via email.

3. Select Email for OTP: During registration, choose to receive the One-Time Passcode (OTP) via email.
4. Check for eSIM message on app home screen: You will find the message at the top of the home screen. Tap "Install eSIM" on the App home screen.
5. Confirm eSIM Installation: - Tap "Add" to confirm the eSIM installation.
6. Activate and Start Using:

  • Your eSIM has now been added to your device.
  • You can start using your new mobile number.

Congratulations! Your eSIM is now successfully activated, and you're ready to enjoy our du services.

If you are an existing customer:

1. Log into the du App on the device you wish to activate the eSIM.

  • Tap the 3 dots menu beside the mobile number.
  • Tap on 'Manage your SIM'.
  • Tap "Activate eSIM" on this device.

2. Verify your request using UAE PASS. Once you've authenticated your account, the eSIM will be added.
3. Confirm eSIM Installation: Tap "Add" to confirm the eSIM installation.
4. Activate and start using your number:

  • Your eSIM has now been added to your device.
  • You can start using your mobile number.

Congratulations! Your eSIM is now successfully installed on your device, and you're ready to enjoy our du services.

To convert your physical SIM or transfer your eSIM on iPhone or iPad:
  • Connect to a Wi-Fi to start the process.
  • Sign into your new iPhone or iPad with the same Apple ID as your old iPhone or iPad and go to Sett ings > Cellular
  • Tap ‘Add eSIM’ to transfer a mobile number from one device to another device.
  • OR

  • Tap ‘Set up cellular’ to transfer a mobile number from your old device if you are setting up a new device.

OR

  • Select your mobile number and tap 'Convert to eSIM' if you want to convert the SIM on the same device.
  • A du webpage will be opened on your iPhone or iPad.
  • Log in with your du credentials (user name and password) and tap 'next' when system informs you.
  • Agree on T&C’s and continue
  • eSIM will be activated while you set up the device
  • SMS to your mobile number and email to registered email address will be send once eSIM activation is completed.
  • Frequently asked questions
    1. What is an eSIM?

      An eSIM is a SIM card that is embedded in a mobile device. An eSIM will come in the form of an integrated SIM chip that cannot be removed from a device. Traditional SIM cards are made of plastic and can be removed from the phone, whereas eSIM cannot be removed.

    2. What is the benefit of using the eSIM?

      With an eSIM, you can accommodate multiple phone numbers, which you can add, delete and configure right from your phone's settings. There is no need to physically remove and replace a physical SIM. For example, you will now be able to switch between private and business numbers in one phone without physically swapping the SIM cards.

    3. Who is eligible for eSIM?

      All new and existing customers are eligible for eSIM, including tourists.

    4. Where can I buy and activate eSIM with a new mobile line?

      If you have a consumer mobile number or business MPR:

      • Visit any du store or go to shop.du.ae with valid ID.
      • Subscribe to any mobile plans that include eSIM.
      • You will receive a QR code.

      If you have a corporate mobile number (non-business MPR)

      • Contact your company’s authorised representative for the QR code.
      • Once you receive the QR code, access your device settings and choose ‘Add eSIM’.
      • The eSIM will be added to your device, and you can start using the mobile number.

      Note: Make sure you are connected to Wi-Fi (or mobile internet) and your phone software is updated.

    5. How can I activate the eSIM if I’m already a customer?

      For actions like:

      • Converting a physical SIM to an eSIM.
      • Transferring an eSIM from one phone to another.
      • Getting a replacement if the eSIM is deleted or the phone is reset or lost.

      Before you start, ensure:

      • You're connected to Wi-Fi or mobile internet.
      • Your phone software is updated.
      • Your device has more than 50% charge.

      If you have a consumer mobile number:

      1. Download the du App and log into the device where you want to activate the eSIM.
      2. Choose the mobile number you aim to convert or transfer.
      3. Tap the menu icon (3 dots) next to your phone number.
      4. Opt for the ‘Manage SIM’ choice.
      5. To change a physical SIM to eSIM, click ‘Convert to eSIM’. To transfer an eSIM to another gadget, select ‘Activate eSIM on this device’.
      6. Verify your ID using the UAE PASS.
      7. After verification, the eSIM request initiates.
      8. During this, ensure consistent Wi-Fi and keep the du App open; eSIM activation might take a bit.
      9. Once activated, your eSim is ready on your device.

      If you have a consumer mobile number and don’t have the du App:

      • Visit a du Store with a valid ID to receive an eSIM QR code.

      If you have a corporate mobile number (non-business MPR):

      1. Contact your company’s authorised representative for the QR code.
      2. Once you receive the QR code, access your device settings and choose ‘Add eSIM’.
      3. The eSIM will be added to your device, and you can start using the mobile number.

      Note: Make sure you are connected to Wi-Fi (or mobile internet) and your phone software is updated.


      If you have an Apple Watch eSIM with a consumer mobile number (with Multi-SIM):

      1. Open the Watch app on the iPhone.
      2. Begin Apple Watch pairing.
      3. While pairing, select ‘Cellular Setup’. Select ' Cellular ' if the watch is already paired and you need cellular service.
      4. Use your du App credentials to log in.
      5. Agree to the Terms & Conditions and press ‘Subscribe’.
      6. You will receive an SMS confirming the activation of your eSIM.

      Alternatively, you can visit any du stores with your valid ID to activate Apple Watch eSIM.


      If you have a corporate mobile number:

      • Consult your company’s authorised signatory to activate apple watch eSIM.

      Please note:

      • Multi-SIM lets the Apple Watch share your mobile number, enabling calls and data use, even without the iPhone nearby.
      • This feature is exclusive to Postpaid plans.
      • Existing Multi-SIM subscriptions aren't compatible with Apple Watch eSIM activation.
    1. Can I use any handset with an eSIM?

      The eSIM will only work with handsets that support it. You’ll need to check with your mobile handset brand website to see if it’s on the list of eSIM-capable handsets.

    2. How many eSIM connections can I have on my phone?

      This is a phone memory feature. Currently, phones should be able to support between 3 to 10 profiles (eSIMs). Check the user guide of your phone to have the exact number.

    3. What are the charges for activating an eSIM?

      You’ll have to pay charges according to the below:

      Prepaid Plan (may vary based on plans)AED 55 + 5% VAT (per SIM upon activation)
      Postpaid Plan (may vary based on plans)AED 125 + 5% VAT (per SIM upon activation)
      Corporate PlansAED 55 + 5% VAT (per SIM upon activation)
      From physical SIM to eSIMAED 20 + 5% VAT (per SIM upon change)
      Moving eSIM from phone to phoneAED 20 + 5% VAT (per SIM upon change)
      Apple Watch eSIM (one number with Multi-SIM)AED 25 + 5% VAT (monthly charges)

      For limited time only, you can convert your physical SIM to an eSIM or transfer your eSIM from one phone to another at no cost and get 1GB valid for 30 days. This means the usual AED 20 + 5% VAT fee will not be charged. To get your complimentary data allowance, please follow the steps you`ll receive after your transaction and activate your bundle from du App. You can only get your data benefit once.

    4. What should I do before selling or changing my device?

      Before selling or switching devices, you should:

      • Delete the eSIM profile from the current device (phones, tablets and watches). (You should refer to the device user manual for this.)
      • Ensure all personal content, like images, videos, and messages, is removed.
      • Reset the phone to its factory settings.
    5. What if I lose the QR code from my eSIM activation?

      If that happens, you'd need to visit the nearest du Store for an eSIM swap. The QR code received upon subscription can only be used once.

    6. Can someone else use my lost QR code?

      • If you lost a QR code that was already added to your device, nobody else can use it on a different device.
      • If the QR code was lost before adding it to your device, you should request a new one at a du Store or call customer service to block the SIM if you can't make it to the store immediately. This can be misused. For example, the QR code before adding to your device is equivalent to losing your physical SIM card.
    7. Can I use an eSIM if I switched from Etisalat?

      Absolutely! If you ported your number from Etisalat, you can definitely get an eSIM.

    8. Will my Roaming work with an eSIM?

      Yes. All services, including National and International Roaming, should work seamlessly when using an eSIM. Except for the Apple Watch, as it doesn’t support Roaming.

    9. What should I do if the Wi-Fi drops during the eSIM activation?

      If the eSIM activation fails due to weak Wi-Fi, simply try again. Just make sure your connection is stable before proceeding again.

    10. What if I want to convert my eSIM to a physical SIM?

      Visit any du Store with a valid ID to convert your SIM.
      If you have a corporate mobile number, consult your company’s authorised signatory to convert your SIM.

    11. Does resetting the phone to factory removes eSIM?

      Yes, in such case you can visit du app to get your eSIM redownloaded using UAE PASS authentication.
      If you don’t have the UAE PASS then visit any du Store with a valid ID to replace your deleted eSIM where you will get a QR code.
      If you have a corporate mobile number, consult your company’s authorised signatory to get a QR code.

eSIM | Personal | du™ (2024)

FAQs

Why is eSIM so difficult? ›

With eSIMs, it's harder to switch one plan between devices—you can't just swap the physical card—and they can make it harder for you to temporarily remove your SIM if you don't want to be tracked by a carrier.

Why is eSIM not popular? ›

Device manufacturers are also hesitant to adopt eSIM technology due to concerns about its potential impact on their business models. Integrating eSIM technology into devices requires significant research, development, and testing investment, with no guarantee of widespread adoption or acceptance from consumers.

Is eSIM good or bad? ›

The benefits of eSim over physical sim are pretty solid. In terms of reliability, both traditional and eSIMs work the same if they're from the same network provider, but the network can be interrupted in the case of a physical SIM. So, the network an eSIM provides is a little more reliable.

Why is iPhone asking for eSIM? ›

This usually happens when you purchase from a carrier and you provide your cellular-plan details. If an eSIM was assigned to your iPhone when you bought it, turn on your iPhone and follow the instructions to activate your eSIM.

What is the downfall of eSIM? ›

Limited compatibility is one of the biggest disadvantages of eSIM. If you are an international student, and travelling with a plan to go for eSIM, then you should think twice. While newer smartphones and gadgets offer support for eSIM technology, older models generally don't provide eSIM features.

Does eSIM make your phone slower? ›

Does eSIM slow down your phone? An eSIM has nothing to do with the internet speeds or better cellular reception. It is just like a digital copy of your SIM card.

Why is eSIM banned in China? ›

This is because China, a crucial market and the home country of these brands, has strict regulations on e-SIMs due to security concerns. It is not clear if there is an explicit ban, but even Apple, which is the first company to support e-SIMs, does not sell iPhones with e-SIMs in China mainland.

Does eSIM drain battery? ›

An eSIM is internal to your device and built into its hardware. On its own, it doesn't do anything to drain your battery life. In fact, it's more energy-efficient than a traditional SIM!

What is the risk with eSIM? ›

However, you should remember that no connected device is 100% immune to hacking. And since eSIMs are used on connected devices, like any other technology, they are vulnerable to malware, social engineering, and phishing attacks.

Do I really need eSIM? ›

eSIM is more secure than a physical SIM because it can't be removed if your iPhone is lost or stolen. With eSIM, you don't need to obtain, carry, and swap physical SIM cards (which can also be lost), or wait for them to arrive by mail. You can have two eSIMs active on supported iPhone models at the same time.

Can eSIMs be hacked? ›

As with any connected device, eSIM-enabled devices are susceptible to malware and phishing attacks. Users should be vigilant and avoid clicking on suspicious links or downloading apps from untrusted sources. Keeping device software up-to-date and using reputable security software can help mitigate these risks.

Which eSIM is best in the USA? ›

1. Saily – best eSIM for the USA. With an array of affordable data plans and coverage across the US, Saily is a perfect choice for travelers who want to avoid high roaming charges and the trouble of acquiring a local SIM card. This eSIM provider has 5 different plans for the US, and they're valid for 7 to 30 days.

Is there a reason not to use eSIM? ›

Changing devices might not be straightforward

If you are using an eSIM and you need to change phones, chances are that you will need to contact your local provider to enquire how to transfer your eSIM. While Android and iOS have eSIM transfer tools, not all carriers allow an eSIM transfer.

Should I delete eSIM from iPhone? ›

You might need to erase your eSIM if:
  1. You transferred the eSIM's data plan or phone number to another device.
  2. You're going to sell, trade in, or give away your device.
May 20, 2024

What is the point of eSIM? ›

An eSIM makes it much easier to switch mobile networks. Instead of needing to order a new SIM, waiting for it to arrive, then inserting it into your phone, you can switch to a different network with a phone call or online. You also won't need to go hunting for a SIM 'ejector tool' to remove the old SIM from your phone.

Does eSIM have worse reception? ›

eSIM technology gives you access to the same signal strength level as a traditional SIM but is also impacted by external factors that impact signal strength. Ultimately, there's no measurable difference between the signal strength you receive from a traditional SIM card and an eSIM.

How easy is eSIM? ›

They're reasonably easy to install

eSIMs can only be installed once, so if you don't get it right, you lose whatever money you paid. The process only takes a few minutes but does require a certain degree of concentration; the precise steps required will vary across different models of smartphone.

Is eSIM worse than physical SIM? ›

In your quest to find out which is better between eSIM and pSIM (which is the same as physical SIM) you might be wondering if one has better signal strength than the other. The good news is that neither type of SIM is better or worse signal-wise.

Why does eSIM not work? ›

Your eSIM may not be working because your phone or tablet may not recognize your eSIM. This happens if your eSIM is: Not associated with account - Your eSIM profile must be present on your line in our billing system and must match the number in the device itself.

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