Error Message: The Software Was Closed Because An Error Occurred (2024)

FAQs

How do you fix on a switch the software was closed because an error occurred? ›

Verify that your console has the latest system version. Check for any available updates for the problematic software. Check for any corrupt data for the problematic software. Delete the problematic software and redownload it.

Restart the console by holding down the POWER Button for three seconds, then selecting 'Power Options' > 'Restart'. If the console is not responding, hold down the POWER Button for at least twelve seconds to force the console to shut down, then power it back on. Ensure your console has the latest system version.

If your Nintendo Switch game is crashing, we recommend powering down your system entirely before restarting it and launching the game again. This is different from putting your system into Sleep Mode, which is the default behavior of the Nintendo Switch.

Update your Nintendo Switch console to the latest version. Change the primary console for that Nintendo Account to the console that you're using. If you are already using the primary console for that Nintendo Account, de-register the console, then make it the primary console again.

From the HOME Menu, select "System Settings." On the right hand side select “Software”, then select the software title you would like to check. If corrupt data was found select the Redownload option and follow the instructions that appear. If no corrupt data was found attempt to play the software title again.

This error message and error codes may indicate an issue with the DNS used, or that the connection timed out. These errors may be the result of a slow internet connection, wireless interference, or a weak wireless signal from the router.

How do I fix the error on my Nintendo eShop? ›

If you are still unable to access Nintendo eShop with manual DNS settings, change the DNS settings back to automatic and try accessing Nintendo eShop again. Turn flight mode on, wait 10 seconds, and then turn it off again. Power off your Nintendo Switch console, power it back on, and re-try connecting to the internet.

Your console may have frozen.

Press and hold the power button for at least 12 seconds to turn the console completely off. Then press the power button again to turn the console on. * If the above method fixes the problem, it's likely that your console was frozen with the screen turned off.

Check for any available updates for the problematic software. Ensure the Nintendo Switch console is connected to the Internet. From the HOME Menu, select the icon for the software you wish to update without starting the game or application.

Check for any available software updates for the problematic game card. Dust or other foreign objects could be causing the game read issues with the problematic game card. Use a soft dry fabric, such as an eye glasses or screen cleaning cloth, and gently wipe down the game card. Use care so the game card isn't damaged.

Hold down the POWER Button for at least 20 seconds to force the console to power off, then remove any game cards or microSD cards. Power on the console and perform a system update. If the issue persists, power off the console again, then format the console without deleting save data.

Hold down the POWER Button for at least 20 seconds to force the console to power off, then remove any game cards or microSD cards. Power on the console and perform a system update. If the issue persists, power off the console again, then format the console without deleting save data.

If a previously announced software is not yet available in the Nintendo eShop, wait for the release time and date, then download it. It is possible that a software update is required to use the DLC. Check for any software updates for the game, then try accessing the game DLC.

Pressing the HOME Button will suspend the software and return you to the HOME Menu. You can close suspended software by selecting it and pressing the X Button. If you're playing a game that requires manual saving, make sure to save before closing the software.