Why is my pending transaction duplicated? (2024)

If a pending transaction appears on your Card account twice, it does not necessarily mean your account will be billed twice. Certain Merchants, such as internet companies, may authorise a charge when you place an order. The Merchant may then authorise your Card again when the amount is due. In these instances, the charge may appear twice in Pending Transactions but will be billed to your account only once. Some restaurants will authorize your Card when the Card is put in the terminal. If you add a tip, the charge may show again with a second authorization but will only be billed once.

If you discover duplicate transactions, please wait to see if they appear on your billing statement. If so, you should call us on the number on the back of your Card to dispute one of the charges.

Why is my pending transaction duplicated? (2024)

FAQs

Why is my pending transaction duplicate? ›

Certain Merchants, such as internet companies, may authorise a charge when you place an order. The Merchant may then authorise your Card again when the amount is due. In these instances, the charge may appear twice in Pending Transactions but will be billed to your account only once.

Why do duplicate transactions happen? ›

One of the primary causes of duplicate payments is human error during the data entry process. This can include accidentally entering the same invoice or payment information more than once, especially in manual systems where attention to detail is crucial.

How long does it take for a duplicate charge to fall off? ›

Why do multiple charges happen? Businesses might authorise multiple charges in error, or because of a technical problem. In most cases, the money for duplicate transactions is sent back to your balance within a week.

How long does a pending transaction take to drop off? ›

Pending credit card transactions can take up to 3 business days to clear. Direct deposits usually clear by the next business day. Check deposits usually take up to 2 business days. Wire transfers usually take 1 business day, while international wire transfers can take up to 2 weeks.

How long does it take for a pending transaction to reverse? ›

How long do pending transactions take to clear? Many pending charges disappear in around 5 days or less. Though some institutions may have a longer period. It ultimately depends on the type of transaction, the processor settings for the credit card program, and what's stated in your agreement.

How do I fix a pending transaction? ›

How do I stop a pending debit transaction? You can stop a pending debit card transaction by contacting the merchant and canceling the purchase. Or you can try contacting your bank if you don't recognize the transaction, you suspect fraud is involved, or the merchant is unresponsive.

How do I fix duplicate charges? ›

The simplest way to resolve a billing error may be to bring it to the attention of the merchant that made the charge. If you notice your card was accidentally swiped twice, for example, show the retailer or service provider the receipt, as well as your credit card statement.

How long do pending transactions take to clear? ›

What is a pending transaction? A pending transaction is a recent authorised card transaction that is waiting to be processed by the merchant and can take up to 28 days but normally takes 2/3 days to clear onto your balance.

Can a pending transaction be declined? ›

A pending purchase made with your bank account or credit card could be declined if your account doesn't have enough funds or the merchant won't accept payment from your bank.

Will a pending transaction definitely go through? ›

Pending transactions don't always affect your balance right away. Sometimes they change in amount. Sometimes they even disappear altogether. When you make a purchase, sometimes it'll show up as pending for a few minutes, hours, or even days.

Can a bank clear a pending transaction? ›

Typically you can't cancel a pending transaction. Even if it's fraudulent or the wrong amount, your bank usually needs the transaction to post before it can next steps. That doesn't mean it's impossible to cancel — you can contact the merchant if there is an error and they can usually reverse it.

How do I withdraw a pending transaction? ›

How To Cancel a Pending Credit Card or Debit Card Transaction
  1. Step 1: Contact the Merchant. If you want to eliminate the transaction before it settles, contact the merchant who placed the charge. ...
  2. Step 2: Ask the Merchant To Release the Hold. Ask the merchant to contact your card issuer and reverse the transaction.
Mar 19, 2023

Why do some transactions appear twice? ›

When you pay your merchants, their card processors validate the customer's account and funds until the payment clears. During this process, you may see transactions that look double or pending.

Why was I charged twice for the same transaction? ›

Your first step is to contact the merchant you made the purchase with and dispute the transaction. Most errors are down to human error or a connection error on their system. This can result in the purchase being processed as two separate orders meaning you could receive your items twice.

What does a duplicate transaction has been submitted mean? ›

Error 11: A duplicate transaction has been submitted.

This error indicates that a transaction was submitted within one minute of a previous attempt with the exact same information. This can sometimes happen if a donor's card was originally declined and the donor resubmits quickly without changing any information.

What is a duplicate transaction? ›

Duplicate Transaction means a transaction that has been processed twice for the same purchase.

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