What's the difference between a credit counselor and a debt settlement or debt relief company? | Consumer Financial Protection Bureau (2024)

Credit counseling services to help you deal with debt are different from debt settlement or debt relief companies in a number of important ways.

Credit counseling services that assist with debt:

  • Usually non-profit organizations
  • Advise you on managing your money and debts and help you budget your payments
  • Reach agreed upon payment plans or agreements with your creditors to ensure that the creditors will not pursue collection efforts or charge late fees while on the plan
  • Usually do not negotiate any reduction in the amounts you owe - instead, they can lower your overall monthly payment
  • Do not advise you to stop paying your debt, but may help negotiate your monthly payments
  • Payment plans do not usually have tax implications

Debt settlement companies:

  • Usually are for-profit companies that charge a fee for their services. Generally, these companies cannot charge you until after they perform services
  • Offer to arrange settlements of your debts with creditors or debt collectors
  • Often have no up-front agreements with creditors. Some creditors will not negotiate with debt settlement companies
  • Typically offer to pay off your debts with a lump sum payment that you save up in an independent account that you control
  • Usually advise that you stop paying your creditors until a debt settlement is negotiated with creditors, which may damage your credit and result in your being sued
  • Debt settlement may involve debt forgiveness, which may have tax implications

Credit counseling

Credit counseling organizationsare usually non-profit organizations that advise you on managing your money and debts. They usually offer free educational materials and workshops. An initial counseling session typically lasts an hour, with an offer of follow-up sessions.

Note:Credit counselors may help you organize a "debt management plan" for all your debts. Under a debt management plan you make a single payment to the credit counseling organization each month or pay period. The credit counseling organization then makes monthly payments to your creditors.

Under debt management plans credit counselors usually do not negotiate any reduction in the amounts you owe - instead, they can lower your overall monthly payment. They may do so by getting the creditor to increase the time period over which you can repay a loan. They may also get creditors to lower the interest rates. Although most credit counseling organizations are non-profits, they may charge fees for their services that they take out of the payments you make to them.

Debt settlement

Debt settlement companies offer to arrange settlements of your debts with creditors or debt collectors for a fee. They typically offer to pay off your debts with lump sum payments that you have to save up before a settlement. If a debt settlement company requires you to save up funds in an account, these funds still belong to you. The account must be administered by an independent third party and be under your control. You are entitled to withdraw funds held in that account at any time without penalty.

Fees

The Federal Trade Commission has adopted a rule that says you can't be charged a fee until the debt settlement company has met three requirements:

  1. A successful result must be reached. The debt settlement company must have renegotiated, settled, reduced or otherwise changed the terms of at least one of your debts.
  2. There must be an agreement between you and the creditor/debt collector. You must agree to the settlement agreement, debt management plan, or other result reached by the debt settlement company with your creditor or debt collector.
  3. You must have made a payment to the creditor. You must have made at least one payment to the creditor or debt collector as a result of the agreement negotiated by the debt settlement company.

If you are considering debt settlement, make sure you carefully read your contract so you know how fees are determined.

Warning: Beware of debt settlement companies that charge up-front fees in return for promising to settle your debts. You can't be charged a fee before they actually settle or reduce your debt. You should also be cautious of debt settlement companies that instruct or advise you to stop making payments to your creditors. If you stop making payments, you will likely damage your credit. You may face collection efforts, additional late fees, and penalty interest charges, and you might be sued. These fees and charges will cause your debts to grow larger. In this way, debt settlement may cause your total debt-load to grow, even if the debt settlement company settles one or more of your debts.

Other information to keep in mind

  • Many creditors will not negotiate with debt settlement companies. Also, many creditors and debt collectors will not negotiate how much they will settle for. Instead, they will have standard policies about how much loan principal they will forgive when you haven't made payments for a certain period of time. This means debt settlement companies usually can't get better terms than you could get by negotiating with your creditors and collectors yourself.
  • Debt settlement companies cannot guarantee the amount of money or percentage of debt that you might save by using their services. They also can't guarantee how long the process will take. Beware of companies that say otherwise.
  • Neither credit counselors nor debt settlement companies can erase all of your debts.
  • If you simply don't have enough income to pay what you owe, you may also consider filing for bankruptcy. Consult a bankruptcy attorney to learn more.
What's the difference between a credit counselor and a debt settlement or debt relief company? | Consumer Financial Protection Bureau (2024)

FAQs

What's the difference between a credit counselor and a debt settlement or debt relief company? | Consumer Financial Protection Bureau? ›

Under debt management plans credit counselors usually do not negotiate any reduction in the amounts you owe - instead, they can lower your overall monthly payment. VS. Debt settlement companies offer to arrange settlements of your debts with creditors or debt collectors for a fee.

Are debt relief and debt settlement the same thing? ›

Debt settlement companies, also sometimes called "debt relief" or "debt adjusting" companies, often claim they can negotiate with your creditors to reduce the amount you owe.

What is the difference between debt counselling and debt consolidation? ›

Debt review is a process that is handled by professionals to manage your debt repayments, allowing you to consolidate your debt without the need to take out further loans. Debt consolidation involves taking out a loan yourself that helps you repay all your debts.

What is a credit counselor? ›

Credit counseling organizations are usually non-profit organizations, and their counselors are certified and trained in the areas of consumer credit, money and debt management, and budgeting. Counselors discuss your financial situation with you and help you develop a personalized plan to solve your money problems.

What is the difference between a debt management plan and debt settlement? ›

Debt settlement can help you pay less than you owe while debt management plans can help you pay off debt in several years. They also tend to vary in cost — while a debt management plan can cost a small or no fee, debt settlement tends to cost 15% or more of the debt you enroll in the program.

What is the difference between credit counseling and debt settlement? ›

Credit counseling organizations are usually non-profit organizations that advise you on managing your money and debts and usually offer free educational materials and workshops. Debt settlement companies offer to arrange settlements of your debts with creditors or debt collectors for a fee.

How to spot a fake debt collector? ›

These scammers can be very convincing, which is why you need to spot the signs of a fake debt collection:
  1. They Ask for Info They Should Already Have.
  2. They Won't Share Their Info with You.
  3. They Threaten or Lie to You.
  4. They Insist You Pay Right Now.
  5. They Ask You to Pay by Untraceable Methods.

How do I get out of debt counselling? ›

But, if you still want to exit, Debt counselling can be cancelled if the following conditions exist:
  1. You have fully paid all your restructured debts. ...
  2. You provide all paid up letters to your debt counsellor for them to issue a clearance certificate.
Dec 19, 2022

Does a debt consolidation program hurt your credit? ›

Debt consolidation can negatively impact your credit score. Any debt consolidation method you use will have the creditor or lender pulling your credit score, leading to a hard inquiry on your credit report. This inquiry will decrease your credit score by a few points. However, this credit score decline is temporary.

What happens in debt counselling? ›

Your counsellor will look at everything you owe and will negotiate with your creditors for a more affordable repayment rate and even better repayment terms. In turn, your debts may take longer to pay off, but your monthly instalments will be far more manageable.

What are the cons of credit counseling? ›

Cons of credit counseling
  • Credit counseling typically isn't free, although fees vary.
  • Not all credit counseling agencies are reputable, so you'll have to do your research.
  • Credit counseling doesn't eliminate or pay back your debts.
Jan 19, 2024

What is the best debt settlement company? ›

Summary: Best Debt Relief Companies of May 2024
CompanyForbes Advisor RatingBest For
Pacific Debt Relief4.1Best for Established Track Record
Accredited Debt Relief4.0Best for Quick Resolution
Money Management International4.0Best Nonprofit for Debt Relief Help
CuraDebt3.9Best for Negotiating Tax Debt
3 more rows
May 1, 2024

What is a risk when using a consumer credit counseling service? ›

Hidden risks of consumer credit counseling

Upfront and monthly fees: Even nonprofit agencies may charge fees that add to your financial burden. Less flexibility: Debt management plans can restrict your ability to manage your own finances.

Which is a disadvantage of enrolling in a debt settlement program? ›

Using debt settlement options to reduce debt comes with several risks, including late payments on your credit report, potential charge-offs, settlement company fees, tax implications on forgiven balances, possible scams and the overall risk of settlement offers not working.

Which is better, debt relief or debt consolidation? ›

For most people, debt consolidation is the better choice. When comparing the two options, here's what to consider: With debt consolidation, you'll pay less in fees. Balance transfer cards typically charge a balance transfer fee of 3% to 5%.

Why is debt settlement bad? ›

Cons. Credit score impact: Debt settlement can negatively impact your credit score, as settled accounts may be reported as “settled” or “charged-off.” A debt settlement may remain on your credit report for up to seven years. Creditor cooperation: Typically, lenders are unwilling to settle current debts.

What is another name for debt settlement? ›

By using alternative terms such as debt settlement, debt resolution, debt compromise, or debt arrangement, debtors can present their situation in a fresh and compelling way, potentially leading to more favorable outcomes.

Is debt settlement a good idea? ›

Using debt settlement options to reduce debt comes with several risks, including late payments on your credit report, potential charge-offs, settlement company fees, tax implications on forgiven balances, possible scams and the overall risk of settlement offers not working.

Can debt settlement hurt your credit? ›

Can debt settlement hurt your credit? Because creditors report debt settlement to the credit bureaus, it can indeed have a negative impact on your credit score and can stay on your credit report for years to come.

Does debt relief destroy your credit? ›

However, this does not influence our evaluations. Debt relief won't hurt your credit alone. However, closing your oldest accounts can drastically lower your standing.

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