Transactions: some frequently asked questions (2024)

Explore our Transaction FAQs for quick answers to common questions about your transactions. Learn about checking transaction status, the duration of card payments, and whether you can edit or cancel your order. Get insights into canceling a bank transfer purchase order and find solutions to various transaction-related queries.

How do I check the status of my transaction?

There are two ways to check your transaction's status:

  1. Click the link in the email you received once you place your order.
  2. You can also check the status of your order by clicking the transaction in the Trade history if you are using a web browser and via the Recent Activity view on the app.
Transactions: some frequently asked questions (1)
How long does receiving cryptocurrency after making a card payment take?

Usually, card payments are fast and processed once all necessary checks are done. Due to verifications, initial transactions could take a few minutes to a few hours. Most follow-up transactions go through in around 20 minutes. But, during heavy order volumes or added checks, it might take longer.

Can I edit my order details after I’ve placed the order?

Once you’ve confirmed your order, we can't modify it. If it's pending verification, we might cancel it. Click the Help button for web users or Support button on the app, located on your Settings view ( or ) to chat with us about this.

Can I cancel my order?

You can't cancel the order once you've bought or sold cryptocurrency. Cryptocurrency transactions are final. If you want to cancel your order that hasn't been verified yet, click Help. We'll confirm the cancellation for you.

Can I cancel my bank transfer purchase order?

Avoid transferring if you wish to cancel a bank transfer purchase order. Your orders will automatically be canceled within a week of being created. You will receive an email to confirm the cancellation.

If the bank transfer is done and you want to cancel, click the Help button for a live chat. If we are still
processing the payment and haven't sent the crypto yet, we may cancel the transaction and refund your bank transfer soon.

Transactions: some frequently asked questions (2)

Updated 1 day ago

Transactions: some frequently asked questions (2024)

FAQs

What is the difference between a transaction and a payment? ›

The movement that money makes when exchanged for a product or service is what we call transaction. Thus, payment is only one step in a process that involves an intense flow of information exchange between several parties: gateways, sub-acquirers and/or acquirers, brands and issuing banks.

What is considered a transaction? ›

What Is a Transaction? A transaction is a completed agreement between a buyer and a seller to exchange goods, services, or financial assets in return for money. The term is also commonly used in corporate accounting.

What is transaction and types of transaction? ›

A transaction involves the exchange or transfer of products, services, or money. What are the three most common types of transactions? There are three types of accounting transactions depending on the transaction of money: cash transactions, non-cash transactions, and credit transactions.

Is it safe to share a transaction reference number? ›

Keeping the UTR number confidential: Though sharing the UTR numbers brings no threat to theft of personal and financial sensitive data or information, sharing it with the third party can pave the way for them to collect information about the transactions.

What are the three main types of transactions? ›

Based on the exchange of cash, there are three types of accounting transactions, namely cash transactions, non-cash transactions, and credit transactions.

How does a transaction work? ›

How is a transaction authorized and settled? When a consumer pays a merchant for goods and/or services, either online or in-store, the payment is initiated via a swipe, dip, tap, scan, or click. The merchant passes the card information to the acquirer, or merchant bank, for authorization of the payment.

What are the 4 transaction types? ›

There are four categories that a transaction can be categorized as: sales, purchases, receipts, and payments. Each of them involves money in some way and is recorded in your books in two locations.

Does depositing money count as a transaction? ›

​Types of Bank Transactions

A bank transaction is any money that moves in or out of your bank account. Types of bank transactions include cash withdrawals or deposits, checks, online payments, debit card charges, wire transfers and loan payments.

Does withdrawing money count as a transaction? ›

Keep track of your transactions

First, understand what transactions count toward your limit – for example, e-Transfers don't count (they're always unlimited at RBC), but when you take money out of an ATM, pay by debit/tap or pay a bill using online banking it counts.

What is the most common transaction type? ›

A credit card sale transaction, also known as a purchase transaction, is the most common type of transaction. It confirms that a sale has gone through and the funds have been withdrawn from the cardholder's account.

What is a list of transactions called? ›

The list of transactions in a particular account is called a ledger. The ledger is chronological and includes the current balance.

What are the four most common types of transactions? ›

There are four main types of financial transactions that occur in a business. These four types of financial transactions are sales, purchases, receipts, and payments.

How do I know if a transaction is safe? ›

There are five signs you should look for that will reveal if a website is secure.
  1. Look for the Padlock. ...
  2. It's all about the 'S' in HTTPS. ...
  3. Don't Just Trust the Trust Guarantee. ...
  4. Check for a Privacy Policy. ...
  5. Check out Their Contact Information.

What is the safest transfer? ›

Wire transfers at a bank are ideal for securely sending large amounts domestically or internationally.

What can people do with a transaction number? ›

In summary, transaction numbers are widely utilized for confirmation, tracking, customer support, reconciliation, and fraud detection, making them a crucial component in financial transaction management and monitoring.

Do payments count as transactions? ›

Payments and Transfers: Just like in online banking, making payments or transferring funds are considered transactions.

What is the difference between transaction amount and payment amount? ›

Transactions involve the transfer of money, goods, or services from one party to another. Payments are transfers of funds between parties, usually in exchange for goods or services.

What is an example of a transaction? ›

A cash transaction is a type of external transaction. An example of this is a restaurant purchasing ingredients from their supplier and paying them in cash. Another example is a customer purchasing a cup of coffee from a cafe and paying with their debit card.

What is payment versus payment transactions? ›

Payment-versus-payment (PvP)

PvP is a mechanism for settling a foreign exchange transaction where payments in the two currencies involved are settled simultaneously.

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