When using a KuCoin account, some conventional objective reasons may cause assets to be frozen.
This article will show you the summary of frozen assets cases on KuCoin with related solutions.
Condition 1: Open orders.
If your trade order is not filled, your funds will be frozen. You can find your order under 'open order' and choose to cancel the open order.
- Note: How to cancel your open order?
Click Orders--Spot Orders-Open Orders-Cancel
Condition 2: Pending withdrawal.
If your withdrawal is pending, the funds will be frozen. Please get in touch with customer service to check for you if the withdrawal is in a state of consistent pending.
- Note: How to check your pending withdrawal?
Click Asset--Funding Account (Deposit&Withdraw)--Deposit&Withdrawal History--Withdrawal History.
Condition 3: The account has issued a red envelope.
If you have issued a red envelope and the red envelope is not claimed, your funds will be temporarily frozen. Please don't worry; the funds that have not been claimed will be returned to your account after four days.
Condition 4: Lending orders that are not filled.
If your lending order is not filled, the funds will be frozen, and you can choose to cancel the open order. Meanwhile, if you enabled the Auto-Lend function and all the extra funds beyond the specified amount you reserved will be lent out automatically.
Note:
- If the above conditions are not met, please submit a request or contact our online customerand provide your UID/registered email/registered mobile phone number, and we will make a detailed inquiry for you.
- To solve your problem as soon as possible, please do not submit the request repeatedly.
We hope this article has been helpful. If you have any other questions, please reach out to our 24/7 customer support via online chat or submit a ticket.
Happy trading on KuCoin!
FAQs
If your trade order is not filled, your funds will be frozen. You can find your order under 'open order' and choose to cancel the open order.
How do I unfreeze my KuCoin account? ›
Self-Unfreeze
A pop-up should appear, requesting you to complete security verification. Enter your trading password and verification code that you've received (via email or text) to verify your account. Then, follow the remaining web prompts to complete Identity Verification and submit a self-service unfreeze request.
How do I unlock my KuCoin account? ›
Log into your KuCoin account in the app, tap the button in the upper left corner, and tap on "Support” >> “Online Support". Once your account is totally safe, you can apply to unfreeze the account on your own via the login page or contact the customer service if your account was frozen manually.
How do I unfreeze my crypto account? ›
How do I unfreeze my Bitcoin account? To unfreeze your Bitcoin account, contact your service provider's support team, verify your identity, and comply with any required security activities they suggest.
Why are my assets frozen? ›
Account freezes are normally the result of a court order, though, in some cases, the financial institution itself may initiate them. Freezes typically occur when the account holder has unpaid debts to creditors or the government, or when suspicious activity has been detected in the account.
How do I unfreeze my account? ›
Here are some steps you can take to unfreeze your account.
- Contact your bank immediately. The first thing you should do is to contact your bank. ...
- Halt any outgoing payments. ...
- Dig up records for proof of payments. ...
- Seek professional help.
You can't withdraw assets directly from KuCoin to a bank account. KuCoin doesn't support fiat withdrawals. However, you can still get your money into your bank account. The key is to transfer your crypto from KuCoin to another crypto exchange that supports fiat withdrawals.
How do I unfreeze my trading account? ›
To freeze or unfreeze a demat account due to personal preference, such as debit or credit freeze, the investor must fill out a freeze/unfreeze request form provided by their DP and submit it along with a self-attested copy of their PAN card.
Why is KuCoin not allowing me to withdraw? ›
Malicious actors will try to get your login and security info to steal the funds in your account. When your account is at risk, withdrawals may be temporarily suspended to prevent your funds from being stolen.
How do I contact KuCoin support? ›
Please send an email to this email: support@kucoin.com using your current email address.
Click "Forgot password?" on the login page. Then input your E-mail address or phone number and click "Send Code" button. Please check in your mailbox/phone for the e-mail verification code. Click "Submit" after filling in the verification code you received.
Why is my cryptocurrency frozen? ›
Crypto exchanges or wallet providers may implement asset freezes as a precautionary measure against unauthorized access attempts, suspicious activities, or security breaches. Beyond protecting user funds, this practice mitigates potential losses from security vulnerabilities.
What is the problem with KuCoin? ›
The complaint charges KuCoin illegally dealt in off-exchange commodity futures transactions and leveraged, margined, or financed retail commodity transactions; solicited and accepted orders for commodity futures, swaps, and leveraged, margined, or financed retail commodity transactions without registering with the CFTC ...
How to unfreeze USDT? ›
If you are trying to unfreeze USDT that has been frozen due to a technical issue, you may need to contact the customer support team of the wallet or exchange where your USDT is stored. They should be able to help you resolve the issue and regain access to your funds.
Why is KuCoin not letting me buy? ›
Reasons for transaction failure or rejection
The browser or application was closed or refreshed before completing the purchase. The order was not paid for a long time.
