Success Story of PhonePe: India’s Leading Digital Payment App (2024)

Digital payments in India have significantly increased since the inception of digital payment systems like Unified Payments Interface (UPI), e-wallets, and mobile banking. For most of the GenZs and millennials, carrying cash has now become cumbersome which eventually led to the birth of digital payments and mobile wallets.

Speaking of the digital transaction platforms, PhonePe has grown up to be one of the major exponents in this sector in India. The company was founded by two ex-flipkart employees – Sameer Nigam and Rahul Chari who revolutionized the entire fintech industry with their unique approach.

In this blog, we will tell you about the full success story of PhonePe and its founders.

How Did It Begin?

The seeds of India’s most popular digital payment platform – PhonePe were sown in 2012 when two former Flipkart employees, Sameer Nigam and Rahul Chari, came together to launch a music downloading platform – Flyte. They started the venture during their stint in Flipkart. However, the business didn’t go well and they had to shut it down after a while.

As a result, the duo continued working in the e-commerce giant as they were truly convinced by Sachin and Binny Bansal’s (Flipkart founders) vision of building and growing the e-commerce platform by putting customers and technology first.

Later, during one of Flipkart’s Big Billion Days sales, Sameer and Rahul noticed a huge failure in payment systems and gateways. That’s when they realized the need for a trustworthy platform that could make financial services and payments simple. In 2016, Sameer and Rahul successfully launched the PhonePe app with the help of Burzin Engineer.

After Recognizing the immense potential in the company, Flipkart swiftly acquired PhonePe, forging a strategic partnership that would shape the future of digital payments. With Flipkart’s support, Sameer Nigam and Rahul Chari began their mission to revolutionize the digital transaction industry.

The founders came up with a groundbreaking concept to use the Unified Payments Interface (UPI), an instant real-time payment system developed by National Payments Corporation of India (NPCI).

Success of PhonePe

PhonePe provided consumers with a seamless and secure option to make transactions directly from their bank accounts by connecting with UPI. As a result, the app instantly gained popularity due to its simple layout, quick processing speeds, and useful features.

PhonePe has now become a well-known brand in the industry of digital payments. PhonePe’s status as a fintech industry leader was cemented when it developed and extended its services.

Millions of users in India appreciated the platform’s commitment to user empowerment, data privacy, and simplicity. Flipkart and PhonePe announced their complete ownership separation in December 2022.

This move further provided the much-needed freedom to PhonePe to define its own growth path, marking a watershed point in the company’s history. In addition to this, the company also relocated its headquarters from Singapore to India in October 2022.

Growth And Revenue

PhonePe was founded in December 2015 but within a year it was acquired by Flipkart. However, it didn’t affect its growth and instead the company gained even more popularity among the Indian audience. The company has had a remarkable journey so far, reaching a valuation of over $12 billion in 2023.

Back in 2017, PhonePe became the first UPI-based app to reach 10 million downloads, and it has routinely listed among the top finance apps in major app stores. In fact, it had emerged as a market leader in UPI transactions, with 1 million app transactions completed in a single day in 2017.

Not only this, PhonePe also recorded $2 billion in monthly transactions in October 2021 due to its prominence as a digital payments service provider.

Success Story of PhonePe: India’s Leading Digital Payment App (2024)

FAQs

Why is PhonePe so successful? ›

Success of PhonePe

PhonePe provided consumers with a seamless and secure option to make transactions directly from their bank accounts by connecting with UPI. As a result, the app instantly gained popularity due to its simple layout, quick processing speeds, and useful features.

Is India leading in digital payment? ›

"With such dynamic developments, it is no wonder that India is a global frontrunner in the digital payment landscape, accounting for a stellar 46 per cent of the global digital transaction volumes in 2022," it said.

Which is India leading digital payment company? ›

We asked Indian consumers about "Biggest e-commerce payment brands" and found that "Google Pay" takes the top spot, while "PayUbiz" is at the other end of the ranking. Find this and more survey data on most used online payments by brand in our Consumer Insights tool.

Which is the most popular digital payment app in India? ›

  1. PhonePe. PhonePe is one of the most used online payment applications in India. ...
  2. Google Pay. Initially named as Tez, GooglePay was launched in 2018 and is one of the best payment apps in India. ...
  3. Paytm. Paytm is one of the first online payment apps in India. ...
  4. BHIM. ...
  5. Amazon Pay. ...
  6. Apple Pay. ...
  7. Samsung Pay. ...
  8. Freecharge.
Feb 15, 2024

What is the benefit of PhonePe? ›

Hassle-free Authentication Method - PhonePe is hassle-free to use because it avoids multiple authentications. With PhonePe, you can transfer money from one bank account to another, without providing your card details or waiting for OTPs to complete the transactions.

How would you describe PhonePe in one word? ›

PhonePe is a mobile payment platform using which you can transfer money using UPI, recharge phone numbers, pay utility bills, etc. PhonePe works on the Unified Payment Interface (UPI) system and all you need is to feed in your bank account details and create a UPI ID.

Why is UPI successful in India? ›

Interoperability: UPI is designed to be interoperable, meaning it works across multiple banks and payment service providers. This has led to widespread adoption, as users are not restricted to a specific bank or app. Wide Acceptance: UPI is accepted by a vast ecosystem of businesses, both online and offline.

What is the conclusion of digital payment system in India? ›

In conclusion, the digital payments ecosystem in India has grown significantly in recent years, driven by government initiatives, an increase in internet and smartphone penetration, and the rise of e-commerce.

Which is the largest form of digital payment in India? ›

UPI continues to be the king of digital payments in India. The report highlights a remarkable 56% year-on-year growth in UPI transactions between July and December 2023.

Which is the No 1 payment company in India? ›

1. Paytm. Paytm is an all-in-one payment gateway solution for Indian businesses.

Which is the No 1 payment gateway in India? ›

Most Indian customers prefer Paytm over PayPal. Both allow you to accept INR payments. While PayPal charges 2.5% for every transaction, Paytm charges you 2%. Which is the cheapest payment gateway?

Who started digital payment in India? ›

A cashless and contactless instrument for digital payments, e-RUPI was introduced by Prime Minister Modi.

Which is better, PhonePe or Google Pay? ›

PhonePe or Google Pay is almost same in every condition like transaction success rate, simple interface, security, provided features and much more. but if you choose one from both then i prefer you Google Pay for security reason.

Which is the No 1 payment app in the world? ›

PayPal is the go-to payment service for people that do a lot of online shopping. The service is convenient, multi-platform, easy to use, and almost universally accepted.

Which is India's No 1 UPI payment app? ›

1. Google Pay. Google Pay is at the top of the list among the best UPI apps in India. The transactions on Google Pay are really quick.

Why is PhonePe more popular than Google Pay? ›

Brand recognition. PhonePe has a strong brand recognition due to its association with Flipkart, while Google Pay has a strong brand recognition due to its association with Google.

How is PhonePe profitable? ›

PhonePe gets the bulk of its payments from merchant transactions done by consumers at offline stores through QR codes. It has acquired more than 36 million merchants across the country.

Why do people prefer PhonePe over Paytm? ›

Both platforms offer a wide range of services, but they differ in some aspects. PhonePe stands out for its focus on digital payments, investments, and utility bill payments. Paytm, on the other hand, has diversified into e-commerce and ticket booking, offering a broader spectrum of services.

How do companies like PhonePe make money? ›

Commission on Transactions: PhonePe earns a small percentage as commission on every transaction made through the platform, whether it's a money transfer, bill payment, or a purchase. For example, if a user makes a transaction of Rs. 100, PhonePe may earn a commission of 2-5% on that transaction.

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