Due to the impact of Typhoon Bebinca, we will adjust the operation hours for Shanghai Disney Resort on Sunday, September 15, 2024. Shanghai Disneyland, Disneytown and Wishing Star Park will be closed from 17:00. Outdoor entertainment including ILLUMINATE! A Nighttime Celebration and all performances of Enjoying the Moon with Duffy and Friends (including the special edition in collaboration with Shanghai Huju Opera Theatre) will be cancelled. Outdoor attractions and other outdoor performances are highly likely to be suspended or cancelled during mid-day due to poor weather conditions. Shanghai Disneyland, Disneytown and Wishing Star Park will remain closed on Monday, September 16, 2024. The two resort hotels will continue to provide services to in-house guests during the impacted time period. We plan to resume normal operations from Tuesday, September 17, 2024. We will continue to closely monitor the weather conditions and will notify guests if there are any further changes to our operations. Guests are encouraged to check the resort’s official app or website for the most up-to-date operational information.
Shanghai Disney Resort Important Notice
For guests holding unused Shanghai Disneyland tickets for September 15 or September 17, 2024, or holding Shanghai Disneyland tickets for September 16, 2024, please contact your original point of purchase for a refund or exchange*. We will also provide a one-day extension of the validity period of valid Shanghai Disneyland Annual Passes and the general benefits to pass holders. For pass holders who have made a reservation on September 16, 2024, we will cancel this ‘Reservation No Show Record’ for you. Guests can also contact Shanghai Disney Resort Reservation Center for other inquiries.
* Guests who have purchased their tickets through the Shanghai Disney Resort Official Website, App, WeChat Account, the Resort Reservation Center, the Resort Official Fliggy Flagship Store or Official Jingdong Flagship Store can request a refund directly through the resort’s official app. For guests who have purchased their tickets through other official channels or our official travel partners, please contact the original ticket purchase channel to request a refund.
Thank you for your understanding and support! Please travel safe, and we wish you and your family a happy Mid-Autumn Festival!
Shanghai Disney Resort
September 14, 2024
Still Have Questions or Need to Contact Us?
For Dated Park Tickets and other Products and Service on September 16, 2024
Guests with dated tickets, and other dated products and services such as Early Park Entry Pass, Disney Premier Access and meal coupons for Shanghai Disneyland on September 16, 2024 will obtain an automatic refund. For guests who have purchased through the Shanghai Disney Resort Official Website, App, WeChat Account, the Resort Reservation Center, the Resort Official Fliggy Flagship Store or Official Jingdong Flagship Store, will obtain an automatic refund within 15 working days, the refund period depends upon the original payment channel processing. For guests who have purchased through other channels, please contact the original purchase channel for enquiries.
Guests can also contact the Shanghai Disney Resort Reservation Center on: 400-180-0000 (Chinese Mainland) or +86-21-3158-0000 (Other Countries/Regions) for all enquiries. If the wait time of the hotline is long, we recommend you send an email to shdr.yuding@disney.com and leave your contact information, and we will process your email as soon as possible.
Thank you for your understanding!
Public notice
Pricing Structure Adjustment for Shanghai Disneyland Admission Effective November 24, 2024.See details
For park ticketing products and hotel reservations, guests can make purchase through the resort’s official direct channels including the Shanghai Disney Resort official website, app and WeChat account, as well as the resort’s Disney Reservation Center, official Jingdong Flagship Store and official Fliggy Store, or through our official travel partners. Please click here to see the full list of the resort’s official channels and official travel partners. If you want to purchase Disney Premier Access, please refer to the resort’s official direct channels below after you have purchased your park tickets. Disney Premier Access products and services are only available through these four channels:
To protect guest rights, we remind all guests to only purchase Shanghai Disney Resort products and services via official and authorized channels.
Products and services purchased via any other channels are non-official, unauthorized, highly likely fake or fraudulent, which may therefore lead to guests at their own risk and responsibility of financial loss. As such illegal commercial activities also bring significant damage to the resort’s reputation, business and normal operations, we have been working closely with relevant government authorities to crackdown on these activities including monitoring and reporting them regularly to the local government.
Due to high demand, Shanghai Disney Resort parking lots will be at or near full capacity during the weekends and holidays. Guests visiting Shanghai Disneyland and Disneytown are advised to take the metro, taxi or other public transportation.
Welcome to Shanghai Disney Resort Official Website! Our Privacy Policy and Terms of Use has been updated. Please read it carefully.
