Ring home security customers will get refunds over security-lapse claims (2024)

FAQs

Why are Ring customers getting refunds? ›

FTC sends PayPal payments to eligible Ring customers

The FTC says that Ring's failures let employees have too much access to customer videos and made accounts vulnerable to online attacks. In some cases, hackers took control of customer accounts, cameras, and videos.

Ring wasn't the only security tech company associated with these kinds of internal problems. These issues all led to a $5.8 million fine from the FTC, long after Ring had made many changes to its cam-related activities. Now the FTC is distributing $5.6 million of that fine back to users who were affected.

The Federal Trade Commission is sending refunds totaling more than $5.6 million to consumers as the result of a settlement with Ring over charges the company allowed employees and contractors to access consumers' private videos and failed to implement security protections, enabling hackers to take control of consumers' ...

Customers who are eligible include those who used specific types of Ring devices during this timeframe. The FTC will be sending payments through PayPal to customers who were impacted. Eligible customers will need to request a refund on the FTC's website.

The Federal Trade Commission (FTC) is refunding over $5.6 million to Ring customers after a 2023 privacy settlement. Last year the FTC filed complaints against Ring, the home security company owned by Amazon, after accusations arose that employees were spying on female customers in bedrooms and bathrooms.

You have 30 days from the date you received your device(s) to request a full refund with no questions asked. You may have additional rights under applicable law, and our returns policy does not affect such rights.

Once we receive your product(s), the full amount of the returned devices will be refunded to the original payment source used within 7 to 10 business days. Where do these return policies apply? These policies only apply within the United States.

Kevin Poireault. The US Federal Trade Commission (FTC) will send a total of $5.6m in refunds to customers of Ring, a home camera provider, as the result of a settlement with Ring over security and privacy failings.

Are you owed a Ring refund? If you used an indoor Ring camera or other product prior to May 2023 and have questions about if you qualify for a refund from the settlement, you can contact the FTC's refund administrator at (833) 637-4884. You can also view the FTC's frequently asked questions about refunds page online.

Is there a class action lawsuit against Ring? ›

Relatedly, Ring was hit in January 2020 with a proposed class action lawsuit that alleged the company's indoor security cameras were plagued by vulnerabilities that allowed hackers to spy on and harass consumers and children inside their own homes. That Ring lawsuit was resolved with a settlement in October 2023.

The FTC enforces consumer protection laws to stop illegal business practices and get refunds to people who lost money.

The Federal Trade Commission is sending more than $5.6 million in refunds to people who purchased Amazon's Ring camera during a time when the devices were potentially being used to violate their privacy.

The FTC said customers who have not already been contacted about refunds or who have questions about their payments should contact the refund administrator, Rust Consulting Inc., at 1-833-637-4884 or visit the FTC website to view frequently asked questions about the refund process.

If you would like the F.T.C. to send you a check instead, or have any other questions about the payment, you can speak with the refund administrator, Rust Consulting, by calling 1-833-637-4884. You can also email your request to info@ring.com.

You get a refund if you overpaid your taxes the year before. This can happen if your employer withholds too much from your paychecks (based on the information you provided on your W-4).

Ring has long sparked controversy about privacy due to its controversial partnerships with hundreds of police departments across the U.S. Privacy advocates have expressed concern that the program, and Ring's accompanying Neighbors app, have heightened the risk of racial profiling and turned residents into informants, ...

The Federal Trade Commission is sending more than $5.6 million in refunds to people who purchased Amazon's Ring camera during a time when the devices were potentially being used to violate their privacy.

NEW YORK (AP) — The Federal Trade Commission is sending more than $5.6 million in refunds to consumers as part of a settlement with Amazon-owned Ring, which was charged with failing to protect private video footage from outside access.