Remove unwanted ads, pop-ups & malware - Computer (2024)

If you're seeing some of these problems with Chrome, you might have unwanted software or malware installed on your computer:

  • Pop-up ads and new tabs that won't go away
  • Your Chrome homepage or search engine keeps changing without your permission
  • Unwanted Chrome extensions or toolbars keep coming back
  • Your browsing is hijacked, and redirects to unfamiliar pages or ads
  • Alerts about a virus or an infected device

In the future, avoid unwanted software by only downloading files or visiting sites that you know are secure.

Learn how to block or allow pop-ups in Chrome.

Change your default ads permissions

To prevent sites from showing you intrusive or misleading ads by changing your settings.

  1. Open Chrome Remove unwanted ads, pop-ups & malware - Computer (1).
  2. At the top right, click More Remove unwanted ads, pop-ups & malware - Computer (2)Remove unwanted ads, pop-ups & malware - Computer (3) Settings.
  3. Click Privacy and securityRemove unwanted ads, pop-ups & malware - Computer (4)Site Settings.
  4. Click Additional content settingsRemove unwanted ads, pop-ups & malware - Computer (5)Ads.
  5. Select the option you want as your default setting.

Remove unwanted programs (Windows, Mac)

Before you reset your browser settings on a Windows or Mac, check your computer for unwanted programs.

Remove malware from your computer (Windows)

Chrome can help you find suspicious or unwanted programs on your computer. If Chrome finds an unwanted program, click Remove. Chrome will remove the software, change some settings to default, and turn off extensions.

You can also check for malware manually.

  1. Open Chrome.
  2. At the top right, click More Remove unwanted ads, pop-ups & malware - Computer (6) Remove unwanted ads, pop-ups & malware - Computer (7) Settings.
  3. Click Reset and clean up Remove unwanted ads, pop-ups & malware - Computer (8) Clean up computer.
  4. Click Find.
  5. If you're asked to remove unwanted software, click Remove. You may be asked to reboot your computer.

Manually remove malicious programs (Mac)

You can remove malware and other programs on your computer that you don't remember installing.

  1. Open Finder.
  2. On the left, click Applications.
  3. Look for any programs you don't recognize.
  4. Right-click the name of any unwanted programs.
  5. Click Move to Trash.
  6. When you're done, at the bottom, right-click Trash.
  7. Click Empty Trash.

Restore quarantined files (Windows)

Chrome can help you find suspicious or unwanted programs on your computer. If Chrome finds an unwanted program, Chrome will remove the software, change some settings to default, and turn off extensions.

If you think Chrome removed a file that’s safe or personal by mistake, you can restore the file.

  1. On your computer, open the folder %USERPROFILE%\AppData\Local\Google\Chrome Cleanup Tool\Quarantine.
  2. Open the folder Quarantine.
  3. Click Continue.
  4. Right-click the file you want to restore and click Extract all.
  5. Enter the password chrome_cleanup.

To learn more about what data is collected and how it's used, check the Google Chrome Privacy Whitepaper.

Reset your browser settings

  1. On your computer, open Chrome.
  2. At the top right, click More Remove unwanted ads, pop-ups & malware - Computer (9) Remove unwanted ads, pop-ups & malware - Computer (10) Settings.
    • On Chromebook, Linux, and Mac: Click Reset settings Remove unwanted ads, pop-ups & malware - Computer (11) Restore settings to their original defaults Remove unwanted ads, pop-ups & malware - Computer (12) Reset settings.
    • On Windows: Click Reset and cleanup Remove unwanted ads, pop-ups & malware - Computer (13) Reset settings to their original defaults Remove unwanted ads, pop-ups & malware - Computer (14) Reset settings.

If you removed unwanted programs or reset your browser settings, you might need to turn some extensions back on. To turn extensionson, at the top right, click More Remove unwanted ads, pop-ups & malware - Computer (15) Remove unwanted ads, pop-ups & malware - Computer (16) More Tools Remove unwanted ads, pop-ups & malware - Computer (17) Extensions. Only turn on extensions you trust.

If the steps above don't work, visit the Chrome Help Forum.

More info about malware

How to spot malware (video, 1:42)

Three tips for spotting malware (1:42)

Learn what to look for when you have malware on your computer and how to stay safe online.

How to avoid malware in the future

  • Watch out for things that look too good to be true. Winning a contest or getting expensive copyrighted content at no charge is sometimes a trick to get you to download malware.
  • If you haven't recently run a virus scanner, be wary of warnings about viruses or infected devices. The site might be trying to scare you into downloading unwanted software.
  • Only download files or visit sites that you know are secure. Learn more about healthy browsing.
  • Use Safe Browsing in Chrome and set your protection level to Enhanced protection.

If a popup about updating or downloading a program looks suspicious, don't click on it. Instead, go to the program's official website to download it.

To identify unwanted software that's been installed and remove it, run a Safety Check:

  1. In your address bar, enter chrome://settings/safetyCheck.
  2. Select Check now.

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Remove unwanted ads, pop-ups & malware - Computer (2024)

FAQs

Remove unwanted ads, pop-ups & malware - Computer? ›

Disable website pop-ups and notifications on Android

To stop website ads and pop-ups, open Android settings, tap Apps, then choose the browser you want to customize permissions for. Tap Permissions, then select Notifications. Toggle off to block notification permissions for the Android browser.

How to remove unwanted ads, pop-ups, and malware? ›

Disable website pop-ups and notifications on Android

To stop website ads and pop-ups, open Android settings, tap Apps, then choose the browser you want to customize permissions for. Tap Permissions, then select Notifications. Toggle off to block notification permissions for the Android browser.

How do I remove ad malware from my computer? ›

How do I get rid of it?
  1. Uninstall the adware: Click the Start , then go to Settings > Apps > Apps & Features. ...
  2. Reset web browser settings to remove alterations the adware did on your web browsers.
  3. Delete web browser cache and cookies to get rid of remaining files the adware saved on your computer.
Mar 14, 2023

How do I get rid of annoying pop-ups on my computer? ›

Change your default pop-ups & redirects settings
  1. On your computer, open Chrome.
  2. At the top right, click More. Settings.
  3. Click Privacy and security Site Settings. Pop-ups and redirects.
  4. Choose the option that you want as your default setting.

How to get rid of virus popups on computer? ›

To remove fake virus pop-ups:
  1. Close the pop-up or tab.
  2. Clear browsing data.
  3. Stop pop-ups in your browser (find out how in this article).
  4. Run an antivirus scan.
  5. Update your software.
  6. Enable a pop-up blocker in your browser, such as VeePN for Chrome, Firefox, and Edge.
Sep 26, 2023

How do I permanently stop pop-up ads? ›

Turn pop-ups on or off
  1. On your Android phone or tablet, open the Chrome app .
  2. To the right of the address bar, tap More. Settings.
  3. Tap Permissions. Pop-ups and redirects.
  4. Turn off Pop-ups and redirects.

Why am I getting malware pop-ups? ›

Pop-up viruses often trick people by posing as legitimate security software such as an antivirus program. They usually display a warning of non-existent threats with the intention of panicking you into action. Their hope is that you'll click on the pop-up and pay them to eliminate the “threat”.

How do I completely remove malware from my computer? ›

Follow these six steps to malware removal on a PC.
  1. Step 1: Disconnect from the internet. ...
  2. Step 2: Enter safe mode. ...
  3. Step 3: Check your activity monitor for malicious applications. ...
  4. Step 4: Run a malware scanner. ...
  5. Step 5: Fix your web browser. ...
  6. Step 6: Clear your cache.

How do I clean my device from malware? ›

How Do I Completely Remove Malware from Android?
  1. Step 1: Immediately Turn Your Phone Off Before Performing Some Research. ...
  2. Step 2: Turn the Phone On in Safe Mode or Emergency Mode. ...
  3. Step 3: Go to Device Settings to Locate the Malicious App. ...
  4. Step 4: Uninstall the Infected Application. ...
  5. Step 5: Opt For A Factory Reset.

How do I get rid of persistent malware? ›

How to remove malware such as a virus, spyware, or rogue security software
  1. Install the latest updates from Microsoft Update. ...
  2. Use the free Microsoft Safety Scanner. ...
  3. Use the Windows Malicious Software Removal Tool. ...
  4. Manually remove the rogue security software. ...
  5. Run Microsoft Defender Offline.

Why am I getting random pop-ups on my computer? ›

You might have unwanted software or malware installed on your computer if you experience: Pop-up ads and new tabs that won't go away. Your Chrome homepage or search engine keeps changing without your permission. Unwanted Chrome extensions or toolbars keep coming back.

Why am I still getting pop-ups when my pop-up blocker is on? ›

If you're getting pop-up windows when browsing on Google Chrome it either means the pop-up blocker is not properly configured or other software is circumventing the browser's pop-up blocker.

How to remove fake virus pop-ups on Chrome? ›

Try the following steps:
  1. Clear and reset your browser. Clearing stored data and resetting your browser might be enough to get rid of the fake McAfee virus pop-ups.
  2. Remove any suspicious extensions or apps manually.
  3. Run an antivirus scan to make sure everything is OK.
  4. Enable an ad blocker.
Mar 10, 2024

How to scan for malware? ›

Open your Windows Security settings. Select Virus & threat protection > Scan options. Select Microsoft Defender Antivirus (offline scan), and then select Scan now.

Why am I getting so many pop-up ads? ›

Pop-up ads have nothing to do with the phone itself. They are caused by third-party apps installed on your phone. Ads are a way for app developers to make money, and the more ads that are displayed, the more money the developer makes. This is why some of them are so persistent.

Why does McAfee keep popping up when I don't have McAfee? ›

The fake McAfee pop-up scam is a common phishing tactic – just remember to safely close the ad and avoid entering any personal information. To stop getting these infected pop-ups, take some time to reset your browser, remove suspicious apps, and run an antivirus system scan.

What type of malware can cause unwanted ads? ›

Adware is a type of malware that displays unwanted advertising on your computer. It can be installed without your knowledge and is often bundled with free software or downloads from untrustworthy websites.

How do I get rid of unwanted ads pop-ups and malware on safari? ›

On your Mac, open Safari and choose Safari > Settings (or Preferences) from the menu bar.
  1. In the Websites tab, you can configure options to allow or block some or all pop-ups.
  2. In the Security tab, turn on the setting to warn when visiting a fraudulent website.
Mar 6, 2024

How do I stop fake virus pop-ups on Chrome? ›

Try the following steps:
  1. Clear and reset your browser. Clearing stored data and resetting your browser might be enough to get rid of the fake McAfee virus pop-ups.
  2. Remove any suspicious extensions or apps manually.
  3. Run an antivirus scan to make sure everything is OK.
  4. Enable an ad blocker.
Mar 10, 2024

Why am I suddenly getting pop-up ads? ›

Pop-up ads have nothing to do with the phone itself. They are caused by third-party apps installed on your phone. Ads are a way for app developers to make money, and the more ads that are displayed, the more money the developer makes. This is why some of them are so persistent.

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