Office of the Patient Advocate (2024)

HMO stands for Health Maintenance Organization. An HMO is one kind of managed care plan.

HMO Basics

Primary care doctor:
In most HMOs you must select a main doctor, called a primary care physician, or PCP. This doctor gives you most of your care and refers you for other services when you need them. Usually, you must see this doctor first before you can see a specialist. Your primary care doctor must be in the HMO’s network.

Medical group:
Your medical group is the group of doctors and other providers that your primary care doctor is in. The medical group has a contract with the HMO to provide your care.

Networks and medical groups:
Each HMO has a network of doctors, medical groups, labs, hospitals, and other providers. You must get approval from your HMO to get care from a provider outside the network, unless it’s an emergency, or you need urgent care and are outside your plan’s area. Most of the providers you see are also in your medical group.

Check with your HMO about its network of providers. Ask the plan for a copy of its provider directory. Or look on the plan’s website.

Referrals and pre-approval:
You must have a referral to see a specialist or get most other services. Your HMO or medical group must approve many of your services before you can get them. Usually it is your primary doctor who gives you a referral and asks for pre-approval.

Check with your HMO about its rules for referrals and pre-approvals. Ask the plan for a copy of its Evidence of Coverage. Or look on the plan’s website.

Why would I choose an HMO?

  • You might save on costs. HMOs have established provider networks and other plan features designed to keep your costs affordable. Be sure to look at all costs (beyond just the premium) related to the care you need and providers you prefer seeing.
  • You want to have a primary care doctor who can help you manage your care. A primary care doctor can help you decide what other care you need and how to get it.
  • You want to simplify your health care costs. Usually the only costs you pay in an HMO are set co-pays. You do not get a bill for a percent of the cost of the service. And you do not have to submit claims.

Why would I NOT choose an HMO?

  • You want to be able to see specialists and other providers when you want to, without having to get a referral and pre-approval.
  • You want the flexibility to see providers who are not in the network, even if you have to pay more.

HMO Costs

PremiumThe fee an HMO charges each month to maintain your coverage. The total premium is what you pay PLUS what your employer pays.
Co-PayThe flat fee that you pay each time you see a doctor or get services. Doctor visits, prescription drugs, emergency room visits, and hospital stays have different co-pays.
Co-InsuranceSome HMOs charge you a co-insurance instead of a co-pay. The co-insurance is a percent of the cost of a service.
Yearly DeductibleSome HMOs have a yearly deductible. This is the amount you must pay each year to providers before your HMO pays anything. The yearly deductible does not apply to preventive services. From the beginning of the year, you only pay the co-pay for preventive checkups, family planning services, maternity/prenatal care, and some other services. You may pay a separate yearly deductible for prescription drugs.
Out-of-Pocket MaximumThis is the total you have to pay each year for most of your services. However, you still pay co-pays for some services, including prescription drugs and most medical equipment, even after you meet your yearly maximum.
Hospital CostsIf you have a co-pay for a hospital stay, it can be several hundred dollars. If you pay a co-insurance, you pay a percent of the hospital costs. This can be very expensive.
Office of the Patient Advocate (2024)

FAQs

What is the role of a patient advocate? ›

A patient advocate helps patients communicate with their health care providers so they get the information they need to make decisions about their health care. Patient advocates may also help patients set up appointments for doctor visits and medical tests and get financial, legal, and social support.

Is patient advocate legit? ›

Rating Information. This charity's score is 100%, earning it a Four-Star rating.

What are the duties of a VA patient advocate? ›

Patient advocates gather the facts, speak to everyone involved, and help resolve patient and family complaints. If you are not satisfied with your care or if there are communication issues, a patient advocate can help you.

What do patient advocacy organizations do? ›

Patient advocacy groups provide the understanding, support and medical information needed to make informed decisions about one's health and treatment options. Without rare disease patient groups, rare patients and their families would be left overwhelmed, isolated and misunderstood.

What is another name for a patient advocate? ›

Synonyms may include health advocate, healthcare advocate, healthcare advocacy consultant, healthcare consumer advocate, and other phrases that imply this role.

What is an example of patient advocacy? ›

Listening to the patient talk about the condition and responding with appropriate pain management. Helping patient relay relevant information to the doctor, who orders tests and a biopsy. Supporting the patient's request to be admitted to the hospital for further evaluation.

What if I don't like my VA doctor? ›

We'll assign you a health care team—including your primary care provider—based on the location you choose. If you decide you want to change to a different primary care doctor, you'll need to talk to your health care team leader or to the patient advocate at your VA medical center.

What is the primary duty of patient advocacy? ›

The overall goal of a patient advocate is to provide patients and caregivers with the support and education they need so they can make their own decisions about their next steps. Advocates have the patient's back (like a “wingman”) and help make their journey through the health care system as smooth as possible.

How do I file a complaint against the VA? ›

OIG Hotline
  1. Contact the OIG Hotline.
  2. Other Contact Resources:
  3. Phone: 1-800-488-8244. Monday-Wednesday and Friday between 10:00 a.m. to 4:00 p.m. (Eastern Time) or Thursday between 10:00 a.m. to 1:00 p.m. (Eastern Time)
  4. Fax: 202-495-5861.
  5. Mail:
  6. Privacy Notice:

What is the patient advocacy process? ›

Patient advocacy processes. At a conceptual level patient advocacy consists of three processes: valuing, apprising and interceding. Valuing consists of understanding the patient's unique attributes and desires.

What are the objectives of patient advocacy? ›

The goal of patient advocacy is to assist the patient in navigating the healthcare system and to protect and promote the rights, needs, and well-being of patients. Patient advocates want their patients to receive the best possible services and treatment.

What are the best patient advocate programs in the United States? ›

List of the top 4 Patient Advocacy Programs in Shortlister as of June 2024, presented in the order they appear in the full Vendor Listing tab.
  • Health Advocate.
  • Accolade.
  • VirginPulse & HealthComp are now Personify Health.
  • eni.

What are the duties of an advocate? ›

Advocates can fight for patients' rights in clinical settings, help clients navigate the legal system, and assist those with psychological issues to find the help they need. Another area of advocacy is legislative where advocates can work towards changing laws in favor of their clients' needs.

What is an important step of being a patient advocate? ›

You need to be able to effectively communicate, negotiate, plan, research, and act in the best interest of an individual patient or multiple patients. Communication skills: You need to have both strong verbal and written communication.

What are the five types of advocacy? ›

Types of advocacy
  • Case advocacy.
  • Self advocacy.
  • Peer advocacy.
  • Paid independent advocacy.
  • Citizen advocacy.
  • Statutory advocacy.

Top Articles
Latest Posts
Article information

Author: Ms. Lucile Johns

Last Updated:

Views: 6080

Rating: 4 / 5 (61 voted)

Reviews: 84% of readers found this page helpful

Author information

Name: Ms. Lucile Johns

Birthday: 1999-11-16

Address: Suite 237 56046 Walsh Coves, West Enid, VT 46557

Phone: +59115435987187

Job: Education Supervisor

Hobby: Genealogy, Stone skipping, Skydiving, Nordic skating, Couponing, Coloring, Gardening

Introduction: My name is Ms. Lucile Johns, I am a successful, friendly, friendly, homely, adventurous, handsome, delightful person who loves writing and wants to share my knowledge and understanding with you.