FAQs
How do I contact Nexo support? ›
- Submitting a request through our contact form.
- Sending an email to support@nexo.com.
- Clicking on the 'Live Chat' button in the lower right corner of your screen.
Important: The Nexo Services are unavailable to citizens or residents of certain jurisdictions, including where restrictions may apply, such as Bulgaria, Estonia, the USA, and Canada.
How do I unrestrict my Nexo account? ›Web platform:
Log into your Nexo account and click 'My Profile' > 'Settings'. 2. Make sure that the 'Automatic Collateral Transfer' toggle is on. Then, enable the 'Unlock Fixed Terms' toggle.
Nexo is a regulated, compliant friendly, and the most reputable lending platform in the industry.
What is going on with Nexo? ›As of recent reports, Nexo Capital Inc has reached an agreement with the US SEC for several accusations it made on them. Nexo will pay $45 M as well as stop its interest program. Bulgarian prosecutors claim politics do not drive the inquiry against the crypto trading firm Nexo.
What country is Nexo based in? ›About Nexo
Nexo primarily serves the cryptocurrency industry. It was founded in 2018 and is based in Zug, Switzerland.
The Withdraw to Card feature allows you to withdraw the FIATx balances from your Nexo account to your personal debit/credit card at any time. The process does not take long to complete. Important: The feature is available only for linked cards that specifically support Visa Direct or Mastercard Send.
Who is the owner of Nexo? ›Antoni Trenchev is a former Member of the National Assembly of the Republic of Bulgaria and a cryptocurrency businessperson. He is a co-founder of Nexo with Kosta Kantchev.
What bank does Nexo use? ›Through Summit National Bank, Nexo plans to offer a range of products including checking accounts and crypto-backed loans.
Is Nexo still in business? ›Nexo, founded in 2018, phased out its U.S. products and services last year and agreed to pay $45 million to settle charges from the U.S. Securities and Exchange Commission and state regulators that it failed to register its crypto asset lending product.
How do I withdraw money from a restricted account? ›
Typically, you cannot withdraw money from a restricted bank account. Depending on who placed the restriction, and why it was placed, your ability to withdraw funds could only be limited, or completely restricted. It's best you contact your bank to see if you can make any withdrawal from your account.
Can I close my Nexo account? ›Here's how you can close your Nexo account from the mobile app or the web browser: 1. Go to 'My Profile' -> 'Security' -> 'Close Account'.
What is the Nexo controversy? ›On January 12, several of Nexo's administrative sites in Bulgaria were raided by local law enforcement agencies as part of the opening of an international criminal investigation into possible money laundering, terrorist financing and other dubious or illegal activities.
Is Nexo being sued? ›The claimants allege that Nexo froze their accounts in 2020-21 after they sought to remove their assets from the platform. Nexo is being sued in the London High Court by a group of investors who allege that the crypto lender blocked them from withdrawing over 107 million British pounds' ($126 million) worth of crypto.
Can Americans use Nexo? ›Nexo's earn product is one of the most attractive parts of the offering — but it's not available in the US. This follows a similar pattern in which interest-bearing crypto lending in the US was pulled from exchanges like Gemini.
Who is Nexo regulated by? ›NEXO-COINS. LTD / NEXO COIN
This is an unauthorised firm that uses the details of a genuine FCA-regulated firm when offering products and services.