As you know, Russia has invaded Ukraine and is currently waging an unprovoked air and ground assault against the Ukrainian people. Namecheap has staff located around the world, with many of our support teams based within Ukraine.
Our Ukrainian family continues to inspire us with their resilience, their determination, and their selfless drive to help each other in this time of need. They have gone above and beyond, despite what is happening, to continue to contribute to helping our customers whenever they can while we continue all our efforts to get them to safety.
During this time, we may experience some load issues when it comes to providing help via our live chat or tickets. Please bear with us while we continue to adjust to the situation on the ground. Rest assured, our worldwide team is still working hard 24/7 to answer all of your support requests in the most efficient way possible.
We are also here to let you know that our services and infrastructure remain secure and stable. 95% of our infrastructure is safely located within the United States, and the rest resides within the United Kingdom and the Netherlands.
If the situation changes, we will post updates on our Status page, on Twitter, and here on the blog.
Thank you for your patience during this difficult time.
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FAQs
Namecheap, Inc. is a US-based company.
How do I call Namecheap? ›
Unfortunately, we do not have phone support at this time. However, you can always contact us via our 24/7 Live chat or Email.
Where is Namecheap support based? ›
Namecheap is a US based registrar. Many of our colleagues originate from or are located within Ukraine. To support Ukraine in their time of need visit this page. We make registering, hosting, and managing domains for yourself or others easy and affordable, because the internet needs people.
How do I submit a ticket to Namecheap? ›
If you would like to submit a complaint or inquire about a dispute, please submit a public support ticket through our Help Center at https://support.namecheap.com/. Our team immediately acknowledges every submission. We will investigate and work to resolve the issue as quickly as possible.
Is Namecheap owned by GoDaddy? ›
Is Namecheap owned by GoDaddy? No, GoDaddy does not own Namecheap. The two are competing companies and have separate corporate structures.
Is Namecheap better than GoDaddy? ›
If your priority in choosing a domain registrar is getting the best deal, then Namecheap is easily the better option. Not only is domain registration much less expensive than with GoDaddy, but all of their add-on services are far cheaper as well.
Who is the owner of Namecheap? ›
Namecheap was started in 2000 by CEO Richard Kirkendall in Los Angeles, California. Within 12 years we've built a reputation of the company that provides quality services to over 800,000 clients over the world.
Why is Namecheap so cheap? ›
Why is NameCheap so cheap? NameCheap is known worldwide for offering domains and web hosting at a fraction of the price other companies sell the same product for. NameCheap is operating in an oversaturated, busy market where companies need to do something to be noticed, which is what NameCheap did.
Is Namecheap good company? ›
Namecheap has an employee rating of 4.2 out of 5 stars, based on 167 company reviews on Glassdoor which indicates that most employees have an excellent working experience there.
Is it safe to buy domain from Namecheap? ›
Identity thieves and other threats are lurking everywhere. You need to look out for both yourself and your customers. We know. That's why Namecheap offers two main channels of security: a Domain Privacy service for Namecheap domain owners and a wide variety of SSL certificates to protect your site's visitors.
The company was founded in 2000 by Richard Kirkendall and has since grown to become one of the largest independent domain registrars in the world, with over 10 million customers and over 17 million domains under management. Namecheap, Inc.
How many employees does Namecheap have? ›
Namecheap is a private company with an estimated 950 employees.
What is abuse Namecheap? ›
To report this case to us, send an email with necessary details to abuse@namecheap.com, abuse@namecheaphosting.com. Abuse Reports stand for any other inappropriate content, including but not limited to: identity theft, unauthorized redirect/frame/IP pointing, defamation, terrorism propaganda, HYIP, warez, etc.
What is an abusive domain name? ›
Abusively registered domains may include trademarks, undermining brand value and causing financial harm to legitimate businesses. This form of domain abuse involves unauthorized use of well-known brands, potentially leading to confusion among consumers and damaging the original brand's reputation.
How do I get my money back from Namecheap? ›
To request a subscription cancellation and refund, contact our Support Team via Live Chat or domainsupport@namecheap.com.
Where is Namecheap from? ›
What is the biggest Ukrainian company? ›
The leading company by annual revenue in Ukraine was Metinvest, with over 309 billion Ukrainian hryvnia in revenues in the fiscal year 2020. ATB followed the leader with roughly 124 billion Ukrainian hryvnia in total revenues.
