My OneDrive says it's full (2024)

Table of Contents
Why is my OneDrive full? How do I get back under my storage quota? What happens if you exceed your OneDrive storagequota? What's included in OneDrive storage? Learn more Need more help? Why is my OneDrive full? How do I get back under my storage quota? What happens if you exceed your OneDrive storagequota? What's included in OneDrive storage? Learn more FAQs

Why is my OneDrive full?

Your OneDrivemight befullbecause:

  • You have exceeded the storage quota for your account. Learn more.

  • If either your Outlook.com mailbox or your OneDrive storage is full, you cannot send or receive email. Check yourOutboxor your mailboxstorageto see what's taking up space.Learn more.

  • A folder shared with you has made your own account over storage.Readhow toremove shared folders from your OneDrive.

  • Your OneDrive storagequota changed when asubscription expired or renewal has failed.Check your Microsoft account.

  • Your OneDrive storagequota changed when your 100GB Samsung bonus or otherpromotion has expired. This wasfor a fixed periodof time and cannot be renewed.

How do I get back under my storage quota?

You'll need to delete some files or buy more storage.Your files will be read-only, but you can download or delete files to get back under your storage limit.
Sign in

  1. ViewManage your OneDrive storageto empty your Recycle bin and see what's taking up space.

  2. View Upgradesto see what plans and offers are available to you.

    Tips:

    See Also
    Turn off, disable, or uninstall OneDrive - KnowledgebaseQuitting Google Photos? How to Manage Your Photos With Microsoft OneDriveHow to Delete Photos on Google Photos But Not from PhoneOneDrive vs. Google Drive: Which Cloud Storage is Better? | Spanning

    • Microsoft 365 Family or Personalsubscribers can add up to 1TB of additional file storage to the 1TB already included with your Microsoft 365subscription.Learn more.

    • After purchasing additional OneDrive storage, it can take up to 24 hours for your new quota to show.If your quota hasn’t updated after 48 hours,contact support.

    • ReadHow to reduce your cloud storagefor more tips on how to clean up your email, remove files and reduce your storage.

What happens if you exceed your OneDrive storagequota?

If you exceed your OneDrive storagequota:

  • You won’t be able to upload, edit, or sync new files (such as Camera Roll) to your OneDrive. Your existing files will remainbut will be read-only.

After 6 months of exceeding your OneDrive storagequota:

  • YourOneDrivefiles may be deleted and once deleted, files are non-recoverable.

What's included in OneDrive storage?

Your OneDrive storage quota applies to your personal Microsoft account and includes:

  • OneDrivefiles and photos, for example:

    • Personal files you store, upload and sync from your computer or mobile device, such as Office documents, mobile camera roll, screenshots and other files and photos which have been saved to your OneDrive, including Desktop, Documents and Pictures folders.

  • Any items in your Recycle Bin.

Learn more

I'm getting a "Disk full" message in OneDrive

How toremove shared folders from your OneDrive

How does Microsoft storage work?

Need more help?

My OneDrive says it's full (1)

Contact Support
For help with your Microsoft account andsubscriptions, visit.

For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, selectContact Supportto be routed to the best support option.

My OneDrive says it's full (2)

Admins
Admins should view Help for OneDrive Admins, the OneDrive Tech Community or contactMicrosoft 365 for business support.

Why is my OneDrive full?

Your OneDrivemight befullbecause:

  • You have exceeded the storage quota for your account.

  • Your organization has exceeded its total pooled storage limit. Learn more.

  • A folder shared with you has made your own account over storage.Readhow toremove shared folders from your OneDrive.

How do I get back under my storage quota?

You'll need to delete some files or buy more storage. Your files will be read-only, but you can download or delete files to get back under your storage limit.
Sign in

  1. Select the Storage used link in the lower left corner of the screen.

    Tip:Click the expand menu My OneDrive says it's full (3)if you're using a mobile device.

  2. Viewthe largest files in your OneDrive

  3. Delete files you don't need, or select the Empty your recycle bin link.

What happens if you exceed your OneDrive storagequota?

If you exceed your OneDrive storagequota:

  • You won’t be able to upload, edit, or sync new files to your OneDrive.

  • Your existing files will remainbut will be read-only.

What's included in OneDrive storage?

Your OneDrive storage quota includes:

  • OneDrive files and folders.

  • Any items in your Recycle Bin.

Learn more

I'm getting a "Disk full" message in OneDrive

How to remove shared folders from your OneDrive

Microsoft 365 storage quota documentation for IT admins

My OneDrive says it's full (2024)

FAQs

My OneDrive says it's full? ›

If you truly run out of OneDrive storage, you can fix the OneDrive full error by buying more storage or removing some files from OneDrive. Instead of thoroughly deleting files from OneDrive, you can remove the files by migrating them to another place like another cloud.

Read On ›
Why is OneDrive saying it's full? ›

"Why does my OneDrive keep filling up and I always get the 'your OneDrive is full but it's not' message?" This is usually caused by OneDrive program errors, server recognition errors, and server connection errors.

Discover More Details ›
Why is my OneDrive storage full after deleting everything? ›

It's possible that you may have deleted files from your computer but they are still present in your OneDrive Recycle bin, which is taking up space. You can empty the Recycle bin by following step 4 above. It's also possible that you may have synced a large number of files to your OneDrive without realizing it.

Continue Reading ›
How do I free up space on my OneDrive? ›

One of the fastest ways to free up OneDrive space is to remove large files you don't need. Find these files by opening your OneDrive folder and sorting by size. Oust some old files. If you want to see which files you use least, sort your OneDrive folder by Date modified in ascending order.

See Details ›
Why is Microsoft saying my storage is full? ›

If your cloud storage is full. If your cloud storage is full, you'll need to either reduce the amount or size of the files you do have or buy more storage. Follow these steps to help reduce your storage: Check your account to ensure a Microsoft 365 subscription or Samsung 100 GB Bonus hasn't expired.

Find Out More ›
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