My google wallet stopped working (2024)

FAQs

My google wallet stopped working? ›

Uninstall and reinstall the app

Make sure that your Google Wallet app is up to date. Learn how to update apps on Android. Make sure your Android version is 7.0 or above. Make sure that Google Play Services are up to date.

Google's strategy around Google Wallet and Google Pay has chopped and changed over the years; Google Wallet first emerged in 2011 but didn't see much traction, only to be replaced by Google Pay in 2018. Then in 2022, Google announced that Google Wallet was coming back to replace Google Pay, but not in all markets.

How do I pay with Google Wallet? Set up your Android phone for easy contactless payments. Just add your credit or debit cards to get started. When you're ready to pay, unlock your phone, hold it near the reader, and look for the check mark to know your payment has been accepted.

Your payments profile might be deactivated. To reactivate your profile, submit your payment information. Sign in to Google Pay. If you have a red alert, enter your payment information and wait for the team to respond.

Google Wallet may not work in stores with phones that: Run developer versions of Android. Are rooted, run a custom ROM, or have modified factory software. Due to security risks, Google Wallet doesn't run on these phones.

Check to make sure you have an internet connection. Make sure your card is activated, is not locked or cancelled. Check to see if your card has expired. Check to ensure you have sufficient funds.

Use of the Google Wallet and any related accounts may be suspended if Google determines if you have committed several violations or a serious violation of the User Policy. Any related accounts may also get permanently suspended and you may not be allowed to open a new account.

What is the new update for Google Pay 2024? ›

Changes to Google Pay balance: Starting June 4, 2024, you are no longer able to add money to your balance. You can continue to view and transfer your funds to your bank account after June 4, 2024 from the Google Wallet website. Learn more about transferring money out of Google Pay.

Google Wallet allows consumers to hold a wallet balance, send and receive money from friends in the United States, and use a plastic card in stores and online. Google Pay allows users to tap and pay in stores and use/redeem loyalty cards, gift cards, and offers in store.

Your cards may be removed from Google Wallet as a security precaution. Check if you: Turned off screen lock or changed to a screen lock that Google Wallet doesn't support, like Smart Unlock or Knock to Unlock. Haven't opened the Google Wallet app in 90 days or more.

Go to Settings > Apps or Applications. Locate and tap Google Wallet. Tap Storage or Storage & Cache. Select Clear data; you can also choose Clear cache to reboot the app before resetting all its associated data.

Try refreshing the Google Wallet app by pulling down on the screen to see if your transactions appear. Check your payment method: Make sure that the payment method you used for the transaction is linked to your Google Wallet account. If the payment method is not linked, the transaction may not show up in your activity.

Your cards may be removed from Google Wallet as a security precaution. Check if you: Turned off screen lock or changed to a screen lock that Google Wallet doesn't support, like Smart Unlock or Knock to Unlock. Haven't opened the Google Wallet app in 90 days or more.