Member To Member Support (2024)

Table of Contents
Forum Posts Sellers in China Bought a male jacket but received a female I bought Giorgio Armani Acqua di Gio Eau de Toilette 100ml EDT, but it is FAKE. Sold very valuable coin and dispatched via Royal mail special delivery when goods are not delivered Payment Bad luck or..? Buyer wants partial refund for item sent through GSP Unfair treatment of a ' seller'. Ended items table not functioning correctly Returns Postage from the USA to UK Seller doesn't accept return Resolved! RR Donnelly - Anyone know who delivers final mile in the UK? Search of Unsold going to Ended Items Ended items - unable to relist in bulk or even delete single items from list Ebay parcel description STAMPS Payouts Return request with invalid reason Click & collect Item paid for but not received 4 boxes ordered, none recd. EBay.uk “resolved” by only refunding price of 1 box- redress? Trying to list Stoves Dual Fuel Range Cooker but Ebay displays error msg on recalling range cookers Tossers! Bought 5 items and seller cancelled to apply lower postage, the cancelled items want feedback My account Sold item - delivery delayed Buyer keeping refund and item I’d like to refund a buyer, item lost in post, can’t find out how to! Is there a way to email Ebay for advice? postage Why is my display display messed up on ebay.co.uk Individual to Business account Resolved! cant remove policies confirming collection. Return/refund global shipping ! Broken drill dealer i bought it from do not respond to my email just letting people that they sell g Vat charged twice Unable to Confirm Collection Evri - undelivered package Reclaiming VAT on a broken item Listing Preferences Has eBay lost it's way? No refund given I have a large parcel delivered to me by mistake! How do I get it redirected feedback on orders page Customs ignoring IOSS declaration in Germany Refund Item has been relisted: how do I find it? Charity payment comes to me Wrong size item given Refund The warranty means nothing! Refund International Selling returns why can I no longer hide items once feedback given Faulty Item due to Seller's Laziness Post office not accepting eBay return label Hi, I bought a brand new Acemagician mini pc on August 3rd 2024, I need to return it and get a refun I dont have the app on my phone can i enter collection code on my pc Refund of postage for damaged item received Non Paying E-Bayers and no place to complain about buyers Refund issued but not received Return problem Personal details Item delivered! Buyer says item not delivered requesting refund Good 'Til Cancelled conditions Withdrawal money Opened a case because the item was defective, sent the item to the seller, got my money back but the Item didn't receive my item Item listed in $ instead of £ Refunds I’ve been sent a package that I’ve not purchased. Audi Q5 the wings I can’t list my item for sale Buyer wants to return item, the pictures are not my item A buyer open to case against me too early received it show up as delivered possible feedback close t Waiting to get paid Seller *****e Can't review offer from seller I bought a counterfeit item, but found out about it a year too late. Partial refund Scam Help with an item I bought as quest,I am not able to track the item Postage shortfall Bank card payment How on earth do I get to contact a human at eBay? Payment eBay GSP item not received after leaving GSP depot and arriving in destination country extra payment fees Resale time change Returns Sold a car with buy it now Help Selling as a classified ad versus auction Postage costs not enough Selling Ebay token Seller is being NOT DELIVERED buyer want to return item as says it smells of smoke Item not received, Additional payment of £3.82 for a parcel I posted using Evri via Parcel Link? Resolved! selling clothing free or not Item delivered with proof of delivery from Royal mail and photo but not marked as delivered on ebay Packagin iteam refund to buyer upgrade to business account Promoted Listings - General fee for order Failed delivery because no one was in and tracking was sent Cancellation after none payment How to send a review revision to buyer Case Closed Without Item Returned - Buyer Not Responding Fees Non delivery by DPD Item not received Non-paying buyer. Resolved! time away RETURN ITEM Had to create a new account to be able to access this forum and ask how I can get my old acct back Scammed? feedback ...dont Help needed Postage Costs Variations Issue Selling Hold Ship POORLY WRITTEN ADVERTS (Trainers) Seller wanting to view product before buying GPSR. Help!!! My account is in us dollors I was paid into an old/closed bank account and cannot retrieve the payment into the new bank account Customer has selected the free Delivery option instead of Collection. How can I change I’ve bought something it stopped working Resolved! seller isn't refunding item and claiming falsely that the item returned isn't the same Available founds Buyer cancel order Purchased item not the same as pictured POSTAGE LABEL PRICES. Item damaged in transit Resolved! Evri postage Trousers not correct sizeof 40inch waist EU Authorised representative Faulty item Buyer hasnt paid and I'm left unsure what to do Water damaged goods Mobile phone returned under warranty Sudden Fall in sales Can anyone tell me how I can send a buyer my contact number? Proof of Postage Why is ebay doing nothing. Offer on item I am selling but can’t message the potential buyer Can't find items when searching after 48 hours Resolved! Buyer decided to cancel purchase when i have already posted.. Return Postage GPRS for non CE Marked goods Hi. I collected an item and paid cash. The item on eBay is still asking me to send payment. Sold hardtop today listing fee etc showed £15 i,ve been deducted £40.48 what's this? WATCH LIST - COLOUR BANNER MISSING Resolved! Shed to return Non Delivery Buyer returning item Seller Downgraded Delivery Service - Need Help Getting a Resolution Remove feedback URGENT , NEED A PHONE NUMBER FOR EBAY Refund. Wrong apple trees sent by seller General Product Safety Regulation (GPSR) - No option but to stop selling to the EU Resolved! Clever buyer scam Remove from listing Resolved! Item stopped working extra payment to vendor Feedback % score Ebay offering 10% discount on my listings. Available funds Audio system Selking & Reserve prices Postage costs Listing series of books with different titles Resolved! seller not recieved item back GPSR & Article 51 Trying to update my credit card with no success could somebody please spell out the sequence I’ve go Your payouts are currently on hold because your eBay account is restricted. You'll start getting pai General Product Safety Regulation I definitely Restricted account Self delivery Dispatching item Refund for returns postage Inability to contact ebay add bank account Cannot add to Watch List Printing Lables Return requested Order dictionary pen I can no longer add to a listing description eBay close my case

Forum Posts

Sellers in China

I see there are many many buyers like myself who are sick and tired ofsellers displaying a UK based product but then if a return is needed ithas to be sent back to China. Ebay - you need to look at this because Iam going to be using Amazon for eve...

Bought a male jacket but received a female

I recently bought a mens jacket but when I received the item it wasobvious it was a woman's.I left negative feedback and the seller said itwas a males jacket.However I did some research and I found the exactsame jacket and it is 100% a females.I h...

when goods are not delivered

Is it poossible to contact ebay? An item I bought and paid for in Aprilnever arrived. The seller will not reply. The ebay procedures does notshow this item so can not select to complain and just send you in aloop.Looks like collaboration between e...

Payment

Sorry, newbie here. I've recently sold an item. It was sold as buyercollects. The purchaser arranged a carrier and it was collected lastMonday (9th Sept) and delivered to them on Wednesday (11th). I've markedit up as collected on the website. I ha...

Bad luck or..?

I started selling at the beginning of August, and it's been great.However, I've recently had two DVD players returned, and an espressomachine go missing. That's 3 out of 20 sales. I kind of feel like that'sreally bad luck.. The first return I had ...

Buyer wants partial refund for item sent through GSP

Hi! as title says, i sent a trading card through the GSP. Now this cardwas in perfect condition, packaged very well, I have had no issues withthe 100s of other cards I have packaged the same way. The buyer claimsthat the back of this card is damag...

Unfair treatment of a ' seller'.

Believed I had sold an electric cooker to buyer. No sooner had theyreceived it I was told that it didn't fit description. The cooker wascleaned and as photoed for ad'. All the buyer was required to do was towipe the insides, since she sent photos ...

Ended items table not functioning correctly

Hey all Has anyone found that the table for "ended items" is no longerworkingtrying to relist multiple item but when you press teh select alloptionor just select them all manaullythetable no longer functions youcant use any bulk options or even cu...

Returns

I purchased a safety razor in June of this year 2024. It has recentlyfell to pieces. And is unrepairable. The returns window has now passed.I have asked the seller to take the damaged one back and send a new one.Or maybe get a refund. The seller h...

Postage from the USA to UK

I have had odd responses concerning USA sellers and postage to the UK.AnItem a seller has listed shows that postage includes every country onthe globe except the UK, and when I ask, the seller replies that he willsend to anywhere ebay will take it...

Seller doesn't accept return

I bought a book, which was supposed to be a novel, turned out to be acomic book. Seller refuses return. I want to return it anyway, as I feelcheated. I tried returns but I need an address. Can Ebay help?

Search of Unsold going to Ended Items

OK so I'm doing something dumb, but when I press 'Search' on my Unsolditems (with or without anything in the search) it shows all my Endeditems. Help.

Ebay parcel description

I've been using EBay for years and always had the , large letter, smallparcel option when it came to picking the right postage costs. My son isnew and has only just created an account but his options are verydifferent!, his aren't the same as mine...

STAMPS

I have found some what I understand to be MNH in a late relative's safe.I have done some research but have no idea about stamps. I understand itis not a good idea to use fake stamps for posting. I wish to ask isthere somewhere or someone I can con...

Payouts

I'm on daily payouts,what time does the money normally reach youraccount??

Return request with invalid reason

A buyer has requested a return on an item that they claim is too small,but the size was clearly shown in the title and in the item descriptionso can I refuse the return request?

Click & collect

How does my buyer locate the 'click & collect' on my invoice?

Item paid for but not received

I purchased an item for £75, some adhesive patches which the seller saidit normally goes through the post box. The seller shipped it but Evrisaid they were unable to deliver (I suspect the seller put down thewrong address as you can access our hou...

Tossers!

Only one chair raiser was sent instead of four, I have tried hard to geta returns lable without success. I am going to put the credit cardpayment into dispute. Is it at all possible to communicate with ebay uk?Do I just take the matter to the smal...

My account

I over paid you , yesterday . When paying for a vehicle I sold Saturday.You wanted £14.99 I paid you with my credit cards. But got it wrong.Instead of paying £14.99,I paid you £141.82. Can you check this out.Give me a refund. Then I paid you £14.9...

Sold item - delivery delayed

I have sold an Item, but the delivery was delayed due to couriersdamaging the barcode. I have since refunded the buyer, but now item hasbeen delieved to the buyer?

Buyer keeping refund and item

I reecenty sold a scale model kit, OK it wasnt expensive (£25 incpostage), however I received a message from the buyer to say that it hadarrived damaged (it was a car kit and one of the winscreen pillars wasslightly bent - could have been easily f...

Is there a way to email Ebay for advice?

Hi all I've been a member for 15 years. A couple of years ago, I movedabroad but through using Shop and Ship, I am able to continue buying onEbay. (I no longer sell). I saw something today I'd really like but in alarge red box says "We suspect fra...

postage

I have sold a couple of items on eBay and the buyer paid postage, butI've also been charged postage,?

Individual to Business account

Hello everyone, I want to convert my individual account to a Businessaccount. In Account type, it shows as "Individual". There is no "Edit"button available to convert it. Help me regarding this.

Resolved! cant remove policies

I am a new seller on ebay, I dont want any overseas orders just ordersfrom my country, I searched how to do this and the top result was makinga policy and now I cant get rid of it no matter what I do I ended ALL mylistings even the ones i made bef...

confirming collection.

I have sold an item and it has been paid for. When it is collected howdo I advise Ebay of that fact. I have read about the need to scan a codeprovided by the buyer but I cannot scan codes (I do not have a smartphone) so what do I need to do?

Return/refund

Ebay is so ridiculously frustrating! I sold a part that cant be used(unknowingly of course)...the buyer started a return reuest. IIMMEDIATELY issued a full refund and told the buyer to just keep ordiscard the part. Ebay kept on aending emails that...

global shipping !

sold item through ebays global shipping they have received item andforwarded it then it was lost buyer has then repoted it as not receivedit but my funds are now put on hold how do i go about getting my fundsback?

Vat charged twice

Hi, I bought a vinyl record from a seller in Ireland. Vat was charged atcheckout by Ebay.Royal mail now asking for vat an £8 admin fee in orderto deliver my vinyl.What can I do ?

Unable to Confirm Collection

Hi, does anybody know how to confirm that an item has been collected?There used to be an option to mark as dispatched when using a PC so Ihave never bothered with the collection code. Now I can only find anoption to confirm collection by entering ...

Evri - undelivered package

Hello everyone - I used to sell professionally under another userid andalways used RM - however, I recently made a sale on this userid and as Iwas unable to drive for a few days, I decided to use Evri because theirdrop-off shop is a lot closer tha...

Reclaiming VAT on a broken item

I have just had a item arrive broken (India to the UK). I can claim backa refund for the item through Ebay, but I have also been charged £55 VAT(inc admin fees) via the courier (Ebay didn't collect VAT when Ipurchased it). What is the usual resolu...

Listing Preferences

I have been unable to change 'no returns' to'returns accepted' onlistings. There is a 'Change' to click onto but it doesn't do what Iwant.

Has eBay lost it's way?

Has eBay lost it's way? I ask this because as a buyer I've found thateBay is saturated with cheap low-quality items, mass-produced incountries like China selling through accounts falsely presentingthemselves as being UK-based.I recently ordered an...

No refund given

I bought an item that didn't work opened a case with eBay, sent itemback for refund but haven't received it yet what can I do ? Can't findanything on Ebay to help

feedback on orders page

How do I add the feedback left/sent on my orders pages as theiconsshowing postive/negative feedback have mysteriously disappeared.

Refund

I bought an item , item was missing screws/parts so was useless,askedfor a refund, the seller agreed to a refund . waited and got nothing,opened a case with ebay,then used paypal to open a case and ebay closedmy case and i got nothing.. How do i g...

Item has been relisted: how do I find it?

Hi all, Hoping you can help me with this question. I received a pushnotification that an item I was watching has been relisted. It didn'tsay what item, or what seller, just that an item had been relisted. Iclicked on the notification to see the it...

Charity payment comes to me

HiI am selling items and donating the money to charity through Ebay -this time it was 100%I am aware that bidders, and the person who got theitem, could see this. It looks like the money has come to me.Iabsolutely don't want any false advertising ...

Wrong size item given

Seller told me ptp was 55cm it arrived & it's slightly over 61cm, hedoesn't accept returns & eBay have closed the case, the t shirt is toobig & doesn't fit.... what can I do to get money back as eBay don't seeminterested. TIA

Refund

Hiw can I get ebay to intervene? I havd contacted the seller many timesabout a refund but they just send the same message over and over

The warranty means nothing!

I purchased a mobile phone charger that has become faulty in 2 monthsthat supposedly had a warranty for 1 year. The seller is refusing to doanything about it stating that they have no more of those items andrefuses to give me my money back. How ca...

Refund

I have returned a phone from a seller. Within time period as advertised.Seller making excuses and is ignoring me. I can't get my money back ?

International Selling

I'm a UK national living in France, I would like to sell goods on EbayUK. How much extra would a UK buyer expect to pay given that UK is nolonger part of Europe / what is the standard import duty and or VAT forsecond hand goods coming from France

returns

Trying to get a return request but its asking for photos of the faultyitem but I have no means of getting photos of it,What do I do?

Faulty Item due to Seller's Laziness

Hey guys. So, I purchased an ex-demo item. It is a sublimation printer.The sellers, instead of cleaning out the printer nozzles as is requiredby the fact that a sublimation printer cannot sit unused with ink in thenozzles or it will not work despi...

Post office not accepting eBay return label

Hello,I bought a damaged item, and in the process of returning.ebay haveissued a Royal Mail return label, but the item is too big and the postoffice say I need to use parcel force or similar (large parcel)theseller (who really isn't being helpful)...

Refund of postage for damaged item received

I have been communicating with a seller for 2 weeks trying to getsomesense out of them.An item I ordered arrived damaged and did notmatch the seller'sitem.I have now had the return postage charged tome!!This is appalling and cannot get an adequate...

Non Paying E-Bayers and no place to complain about buyers

I get so frustrated with E-bay in relation to non paying and otherdifficulties with E-bayers having no place to give negative feedback etcI know some people put it in the positive feedback but you should beable to give feedback as buyers can to se...

Refund issued but not received

Hi as above says issued on 3rd September but not received up to 13thSept getting in touch with ebay is hopeless,what to do next?

Return problem

Hi, I've posted a return, but unfortunately my husband took it to thepost office and didn't use the QR code. I t was just a hand-writtenaddress. I'm not sure what the QR code does. Can you still processreturns without it? Thanks

Personal details

My seller has requested both my email address and phone number in orderto post purchased item to me.Is this acceptable and/or safe?I'm awarethat some couriers (in the UK) used to request this info, but that wasten years ago...

Item delivered!

Item is showing as delivered, but buyer is saying she's not received itand doesn't recognise the safe place. Why should I suffer the loss as aseller?

Buyer says item not delivered requesting refund

I'm in the UK. According to tracking, buyer wasn't in and so the itemwent to a drop off point - a local Londis. Buyer says the item wasn't atthe Londis, and says someone was in all day. She's requested a refundand case is pending (I think). It fee...

Good 'Til Cancelled conditions

Hi,I'm considering listing some of my items as "Good 'Til Cancelled".What are the conditions of such listings and what are the pros/cons?Arethey 'free' to list if within my (now) 300 free listings per month, isthere are charge when/if they carry o...

Withdrawal money

Hi there I just wanted to know way eBay took £46.81 (eBayO*07-12061-20930)from me account on 11/09/2024 I didn't buying anythingfrom eBay by this amount.This happened is like fraud , I am not reallyhappy with this mistake and I don't trust to eBay...

Member To Member Support (3)

Item listed in $ instead of £

I have added anew item to sell and its coming up in $ not uk £ myaddress is uk etc so not sure if there is an option to change it orshall i delete and start again?

Refunds

I purchased an item just over 12 months ago which has now developed afault and cannot be used. The item has 24 months warranty, I messagedthe seller for a refund, they agreed to a refund less 20% Vat charged byebay. This would leave me out of pock...

I’ve been sent a package that I’ve not purchased.

Today an Evri driver knocked my door to deliver a very large package andI was like what's this at first expecting it to be for a neighbourbecause they're not in. But on closer inspection the label was made outto my name & address, I asked the deli...

Audi Q5 the wings

I bay the wing for Audi Q5 I went make return the saler he didn't sendme the return label

Waiting to get paid

I printed a label from eBay, went to the post office and they said thelabel chosen by myself didn't fit the weight it said on the label (itwas too heavy) so I decided to pay for a label myself and pay thepostage in the shop instead of the eBay lab...

Seller *****e

I've bought an iPhone. It's faulty, I was assured I would get a refundonce I returned it. Seller asked me to provide my PayPal e mail addressto get the refund and since then I've not been able to communicate withthem because I've breeched eBay's r...

Can't review offer from seller

Hi, I keep getting offers from sellers. I click on Review Offer.Screenpops up with red window saying that my App is out of date.My App is notout of date, I have cleared cache, uninstalled the App, reinstalled theApp and nothing changes. This has g...

Partial refund

I need to issue a partial refund to a buyer as the postage was cheaperthan expected. But there is no option to do this on the drop down menufrom the Seller Hub or in My ebay. I don't know how they paid, but itwas definitely through Ebay. Can anyon...

Scam

Hello eBay, you were in favor of returning the buyer's money, you tookme to court, where is my product? This was a scam, I return the moneybut I want my products back, do you think it's fair???? You need toimprove this site a lot

Postage shortfall

Hi have paid for an item and paid full postage but seller refuses tosend as eBay label isn't showing that, though I paid the full postage.What happens now?

Bank card payment

I put an order in on the 12th but straight after I removed my carddetails as it ended 09/24 I added a new card , but the payment wentahead on my old card , but I haven't received any emails about my orderits not showing in recent purchase, but the...

Payment

Hi items not sold . Why do l have to pay cost .CheersPaul

extra payment fees

i have extra postage fee to pay but when i sign into my account and goto try a pay my account wont le do anything at all i want to settle myaccount but ebay wont let me.

Returns

I ordered Item No. 326060477387 0n 5.9.24. this is very inferior and Iput in a return request. The Seller will not give me a Return address,what can I do?

Sold a car with buy it now

Sold the car within minutes of listing on the 2nd August 24. After anumber of false promises to pick up he never has. Now out of pocket interms of eBay fees and have to re-list and pay once again because ofthis fool.

Help

Can you check if 85% selling fees is active because I activated itbefore on my item but it didn’t publish and list for some reason

Postage costs not enough

I'm need to post an item but when I check postage costs with Evri theyare twice the price that the buyer paid as the buyer is based in Jersey.How do I sort this without being out of pocket?

Selling

Hi community, im relitively new to ebay selling, but ive sold probably20+ old Playstation games no hassle. I recently sold a nintendo switchcontroller packaged it and sent it off tracked....... the item hasn'tarrived and is now 6 days later than i...

Ebay token

My ebay token has expired that connects ebay to Parcelforce to pullorders across to ship. Does anyone know where I can find the token tore-authenticate the connection?

Seller is being

How do I contact eBay ? I'm in a vicious circle. The seller hasn'tposted my item that I paid for on the 2nd. They've told me they want tobring it to my house which I have refused. I have told eBay and they'vetold me I need to wait until the 17th !...

NOT DELIVERED

The book was supposed to have been delivered at 13.02 a.m. It is now13.23 a.m. and it has definitely not been delivered. I have checked thedoorstep - no book. What to do now? Thank you, in advance, for anysuggestions.

Item not received,

im seller, and have proof it arrived at Global shipping unit, i alsohave proof it was delivered to the wrong buyer, i cannot contact ebay tosort this out as the assistant goes round in circles.

Packagin

How can I collate 4 orders in to one postage label

iteam refund to buyer

Dont trust ebay buyer bought a valuable item buyer paid ebay direct ,including postage £200.00 they have held that money back till octoberthe 8th they now exspect me to send out this item at my own exspenceicluding postage not on if this item gets...

upgrade to business account

I am trying to convert my individual account to businessunder Personalinformation, I dont have the edit button to change to business any helpplease

Failed delivery because no one was in and tracking was sent

Please I need advice I sent an item via parcel force they have tried todeliver it twice on the tracking information the seller is denying thatthey left a card for him and saying tracking isn't right but it is Ihave checked and basically the item i...

Cancellation after none payment

A buyer asked me to cancel their purchase after winning my item. I didso & relistef. Howrver, ebay have taken seller fees from me for itemsold. How is this returned, because I can see no way of contacting eBay.Thank you

Case Closed Without Item Returned - Buyer Not Responding

Hi everyone, I’m hoping for some advice or insight here. I’m a sellerand recently had a buyer request a refund on 29 August for a cameraworth over £450. I accepted and issued the refund on 30 August, offeringto cover the return postage. Since then...

Fees

I went on sellers hub and did a bulk edit to end listing's and deletethem and did that,but then on the ebay app,they relisted and charged mean insersion fee.I also deleted on products on shopify and the 3rd partyapp that links to eBay and the prod...

Non delivery by DPD

I recently sold an item and dispatched it via ebay, using DPD. However,the item was returned to me by DPD with no explanation whatsoever. Ihave since reposted the item via Royal Mail. I have tried for hours tocontact DPD but all to no avail ( I've...

Item not received

I have purchased an item that was not delivered . ebay information isthat if I have not received the product until 12 Sept I can opena claimgoint to purchases - more items and - didnt receive it.. However thatoption is not available on the drop do...

Non-paying buyer.

I had an auction up for my VW Transporter and after the usual snidecontacts from people who would rather side step EBay, I had a winner.The winning bidder looked legitimate, with 800+ transactions and 100%feedback. The buyer then needed prompting ...

Resolved! time away

can anyone explain why i have had issues i was away 10 dayswhile my ebaywas set to time away still allowing sales but showing a delay in postingmessagesold an item while away,then asked to cancel said item while iwas away having no aceess to the i...

RETURN ITEM

HI SOLD MY ITEM 10TH AUG DELIVEREDTRACKED 15TH AUGRETURN OPENED 29TH AUGSTILL WAITING FOR MY ITEM OR RELEASE OF MY FUNDSWHY ARE BUYERS GIVEN 14DAYS FOR ME IN MY CASEBUT IN TOTAL I BELIVE 28 DAYS ( IT MAY BE EVENMORE )TO OPEN A RETURNI BUY AN ITEM ...

Scammed?

A buyer went straight to eBay asking for a refund for an item theyclaimed didn't arrivei checked RM tracking and it showed no oneavailable to take delivery on that day and they would try again thefollowing dayi messaged the buyer to tell them this...

feedback

why is it that sellers with bad feedback are still allowed to operate onEbay? surely if they have bad feedback they should be banned by ebay!

...dont

Apparently....I had to pay extra to have a harrow they made assembled.They give the option to collect unassembled which I did. One criticalpart missing and one not made correctly. Their answer...I should havepaid the extra to have them assemble it...

Help needed

Help please. I'm new to selling on eBay, I couldn't find the tracking QRcode so I paid separately for the parcel to be sent to the buyer. I sentthem a message with the tracking reference of the one I paid for. How doI now get in touch with eBay to...

Postage Costs

My default Business Postal Policy shows postage cost to the UK at £1.00and is shown as such in my listings. The same policy allows for postingworld-wide and shows a cost to France, and most of Europe at £2.75. Whenchanging destination to France vi...

Variations Issue

Guys A great number of my 1000 listings are showing 'in edit' the Bluehighlight field, refering to variation issues, plus the Buy It Now isalso greyed out. Yes there are many written topics on tghis problemhowever I have no clue on how to rectify ...

Selling Hold

Probably been answered a 100 times however I will ask. Had my accountfor 3 years but never sold. Selling an IPAD and what I am selling it foris resonable. The hold payment will be until the 26th September - isthis data exact or has there been time...

Ship

I shipped an item to a buyer , its been about 2 weeks now and hes notresponding to my messages, i didn't use ebay shipping that can betracked , I used a post office , no way of tracking , big mistake!!!,what do I do please , somebody help !!.

POORLY WRITTEN ADVERTS (Trainers)

Why does Ebay allow so many misleading adverts for trainers? You see aprice, open the advert and when selecting colour and then size, theprice jumps massively. When you look in to many of these misleadingadverts they say TRAINERS but the low price...

Seller wanting to view product before buying

I have listed a large item and someone is interested in buying but wantsto view it first, but how do I organise this if ebay wont allow me tosend any infomation such as telephone number or address? I dont want tolose the chance of a sell.

GPSR. Help!!!

Hi. GPSR. If I do not post to Europe or Northern Ireland, I do not haveto fill out any " gpsr "forms. Am I correct? I am in NorthernIreland...lol.

My account is in us dollors

My account is setup in the uk, but when I come to list its in US dollarsand products I view are dollars too? can someone advise please

Available founds

Why are my ‘available funds’ on (-…)? I am not behind on payments. Icould have transferred the previous ‘available funds’ to the bankstraight away. In this case, there is no such possibility. What is thisabout?

Buyer cancel order

Hi, Buyer cancelled order, i pressed reject by mistake then marked aspaid ( they haven't) I've relisted item.... But I've been charged feesfor the item i haven't soon.. can't get through to ebay as it's sayingorders cancelled...help

Purchased item not the same as pictured

I purchased a model from a seller and when it came the item wascompletely inferior to what was advertised . I've contacted them andbetween me complaining and requesting a refund they have changed thepictures on the listing and contacted me saying ...

POSTAGE LABEL PRICES.

WHY DOES EBAY SOMETIMES TAKE MORE MONEY FOR PRINTING A POSTAL LABEL.IHAVE JUST PRINTED A POSTAGE LABEL, THE POSTAGE COST WAS £3.39.BUT WHEN ILOOKED IN ORDERS IT SAYS POSTAGE LABEL -£6.33 SURLELY THIS SHOULD HAVEREAD POSTAGE LABLEL -£3.39.THANKS FO...

Item damaged in transit

I received an electrical item that was damaged in transit. I contactedteh seller, who suggested I report it to eBay. Having searched for arelevant category, there really wasn't one. The system prompted me toreport it under 'item not received', whi...

Resolved! Evri postage

I normally send my items by Evri locker. Simple and easy to use. Today Ihad to an evri parcel shop. They scanned my item then scanned a bluetracking slip with just a number on it. Is this the normal way please.

Trousers not correct sizeof 40inch waist

The tousers are not the correct size of 40 inch waist as per label onthem, but only about 36 inch waist . ebay tell me I do not a case for arefund 2-185229133868.

EU Authorised representative

Update on Sales and Exports of products with a CE ... - UK eBayCommunity The guidance on this new regulation seems to be confusing alot fo people. Especially resellers of other people's products.International Associates Limited is another company ...

Faulty item

Hello ebay i bought one hikvision cctv set about 6 weeks ago beforegoing on holiday. I had an issue with it was four cameras but one wasfaulty contacted the seller but refused to help blamed me for it. Iwould like ebay to step forward and sort thi...

Buyer hasnt paid and I'm left unsure what to do

Hi the same buyer made successful bids on two low value items, butbecause I refused to get involved in offering them a 'better price' onanother more valuable item they have refused to pay and collect theother items. I have reported it to ebay, but...

Water damaged goods

Hi so got home and found out that a trading card I bought had beendropped by the postman and was ruined by water damage, I asked theseller and they said they'll be able to get a refund through Royal Mail,they said I'd need to open a case with Ebay...

Mobile phone returned under warranty

I recently returned an iPhone X to the seller as it developed a faultwith payments at merchant terminals meaning I could no longer pay usingmy phone. The seller agreed that if I returned the phone they would fixit under warranty which was two week...

Sudden Fall in sales

Hi everyone I've been selling on here over 10 years now. I have steadilyincreased my range and have a lot of repeat customers. sales have beenconsistent for many years but in the last 3-4 months they have massivelyreduced i dont make big profits a...

Proof of Postage

Hi Where on Ebay can i send a buyer Proof of Postage when he logs adispute. There used to be a option , but i cannot find it now. Thanks

Can't find items when searching after 48 hours

Hey everyone, I'm new in selling on Ebay and I'm having an issue whensearching for my items. I have listed 7 items and also revised all ofthem, but even after 48 hours I still can't find them when searching forthem...Have tried searching with item...

Resolved! Buyer decided to cancel purchase when i have already posted..

Hi, I decided to sell my Samsung Galaxy Z Flip3 5G mobile phone which ido every 3 years as I renew my contract, and the phone is in goodcondition with slight cosmetic effect and has a crease on the phonewhich I have explained everything my listing...

Member To Member Support (4)

Return Postage

I have sold an item that the buyer needs to return because of a defect.That's fine, however, having accepted the return I now need Ebay tocreate a postage label for the buyer to send the item back to me but theaddress shown when attempting to to a...

GPRS for non CE Marked goods

Hello there Ive noticed that Amazon is not enforcing the GPRS protocolfor any goods that do not have a CE mark. We sell clothing do not seemto be required to do anything. Does anyone know anything about this. Icant see any mention of clothing bein...

WATCH LIST - COLOUR BANNER MISSING

ITEMS IN WATCH LIST,The coloured banner that shows that the item issaved in watch list or another list is completely missing.The banner foritems in BIDS and OFFERS does not mention that the item is stored inWatch List and/or other lists.

Resolved! Shed to return

I bought a shed from a supplier, the back was missing, i want to returnthe item, but its big and heavy and i dont know who to use, They haveaccepted the return and i have asked the seller who they used threetimes for couriers as that seemed sensib...

Non Delivery

The last three Items I have purchased on Ebay have not been delivered,this is three indipendent sellers and a growing trend this year withother deliveries not arriving. All the non deliveries have been reslovedwith either refunds or a completed or...

Buyer returning item

Hi please advise a buyer has returned item purchased and said it didn'tmatch description this is completely un true and I don't see why Ishould pay postage for return please advice what I do when I receiveitem back.

Refund. Wrong apple trees sent by seller

Hello,I am having problems with seller who sold me 2 wrong trees inFebruary 2023. Trees for the first time gave apples this year and theyare wrong apples. Contacted seller this week. They admitted the mistakethat wrong apple trees were sent to me....

Resolved! Clever buyer scam

I sold an item and posted it. Tracking number indicated that the RoyalMail had tried to deliver it on two occassions. Buyer put in request fornon delivery. I messaged them that the item was at the Post Officecollection centre and they needed to co...

Remove from listing

How can I remove an item that I have listed and which has already beenre-listed several times

Resolved! Item stopped working

An item I purchased last year stopped working within the warrantyperiod. I returned it to the seller who agreed to replace it (hewouldn't refund as he says it was over 90 days since the purchase), butI've received nothing and now he doesn't respon...

Feedback % score

Why has my score gone down again with no feedback comments and no salesor purchases made

Ebay offering 10% discount on my listings.

I have noticed my clothing listings are showing a pale blue ‘tab’ withthe following text in it:- 10% off with code CHIC10Expires 12-Sep • Max£50.00 See details I have not knowingly put this on my listings, unlessI have pressed something in error.I...

Audio system

Bought an audio system in March 2024 with 1 year warranty advertised .All good until last week when it went blank and failsed to work Allchecks done, appears to be the system. Emailed the seller and asked fora replacement. No repsonse, emailed aga...

Selking & Reserve prices

Can a seller message bidders who they have communicated with during theauction that the highest current bid is only just below the reserveprice? (it's too late / not possible to reduce the reserve price at thisstage).

Postage costs

Hi, just started selling on ebay have done collection from home to startwith I'm not sure how to advertise any items with free p+p and not surehow to price posting charges Anyone help me?

Listing series of books with different titles

I have a collection of DC hardback comics to sell and would like to knowhow to create a listing where I can have a drop down menu to show thetitles that are available without having to list each item separately.

Resolved! seller not recieved item back

I returned an item beg. Sept ,posting myself at p/o with a record ofposting. On asking the seller about a refund today, he said his addresshouse number was not correct and it was a number a few doors away.Although I wrote it down correctly from eb...

GPSR & Article 51

Hello, Hopefully someone here will have a clear answer, because I'vetried speaking to ebay support 2 times now, and they were not veryhelpful. I understand GPSR comes into affect from 13th Dec 2024. Whatconfuses me when reading about this, is Arti...

General Product Safety Regulation

Good Morning, WHat do i need to do with this as it isnt clear at allwhat i haveto do. Most of my business is carried out on ebay and i amcompletey lost as to what i haveto do to comply.I use Sixbit to list allmy products and there is nothing on th...

I definitely Restricted account

My account has been indefinitely restricted by EBay. I have checked allmy messages and have no messages from them advising me why. I have triedchatting to their online support to help me resolve any issues they arehaving with my account. But after...

Self delivery

Hi guys.I sold an item on eBay yesterday. I noticed that the deliveryaddress (over one hour away) was near where I had a meeting today so Imessaged the owner and said rather than posting the parcel I woulddeliver it. He was super grateful, dropped...

Dispatching item

My buyer wants me to ship item to a different address than their ebayaccount address.

Refund for returns postage

Hi. i returned a defective item. It was a company in China. It wasreturned to a UK address. Item was tracked and they received it and Igot refund back. however they did not do return labels and they promisedto refund postage. I sent receipt and pr...

add bank account

Hi, I've just created an ebay private seller account but can't add bankdetails. Can someone help please. Do I need to list or sell an itembefore I can add my account. I can add a card for buying but not a bankaccount for selling.

Return requested

I sold quite a large Video Gaming machine, almost new all working. 26days after having the item the buyer has requested a return without anycontact with me. He has now sent me some pictures of error messages onthe screen so clearly a problem. Do I...

I can no longer add to a listing description

Can anyone help please? i have just draft listed a few items and whenIve gone back in to complete the listing it has used the titledescription and I cannot add to the description unless I switch tobusiness selling tool? Im worried this will turn m...

eBay close my case

Hi I bought item but can't used I need to return ebay close my casedon't let return us very bag to do that awful now ebay do businesses nogood

Member To Member Support (2024)
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