Internet Banking FAQs (2024)

Account List Screen Balance

The balance that appears in the account list screen will depend on your account set up.

For some customers the balance will only include transactions which have been processed to their account. This does not include any Debit Card transactions not yet posted to their account including those in "Pending Debit card transactions".

Other customers will see a balance which does take account of "Pending Transactions" which have not yet been processed to the account. For these customers this balance will not include items lodged to their account which have not yet cleared.

In all cases any items lodged may later be returned unpaid on the account.

Statements Screen - Recent Transactions Balance

The balance that is displayed with your recent transactions is your account's opening balance on today's date amended to reflect any lodgements, withdrawals or payments made on your account today. It does not include any Debit Card transactions not yet posted to your account including those appearing in "Pending Debit Card Transactions"*.

* Note: There may be debit card transactions which are not reflected in your 'Pending Transactions' or 'Available Funds' where they have not yet been advised to us due to the nature in which the merchant processes debit card transactions.

Internet Banking FAQs (2024)
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