Interac e-Transfer Support Form (2024)

FAQs

Why is my Interac e-Transfer not working? ›

This may occur if the sender enters an incorrect email address, or if the recipient declines the Interac e-Transfer, responds incorrectly to the security question, or takes no action.

The use of the security question and answer acts as an additional security measure to validate that only the sender's intended recipient can collect the Interac e-Transfer(s). The sender sets the question when they send the transfer. The question is something only the intended recipient can answer.

DO make the answer hard to guess. Keep in mind it may be between 3 and 23 letters and/or numbers in total. Special characters, such as @, #, $ cannot be used. DON'T select a question that can be answered by 'Yes' or 'No'.

This page will inform you the current status of our Beta Version of Public API as well as any outages in the recent past. No incidents reported today.

If the recipient declines the Interac e-Transfer, the sender will receive an email and/or text notification that the Interac e-Transfer was declined. The funds should be deposited back into the sender's account automatically. You entered an invalid e-mail address of the recipient or the transfer was incomplete.

One further distinction is that EFTs can only be used to transfer money between bank accounts in your name, whereas Interac e-Transfers can be used to send money to a third party—like the colleague who spotted you lunch money the day you forgot your wallet.

Q: What's the name of my dog? Q: What colour is the sky? Remember – it is your responsibility to build a strong security question to ensure that only the intended individual becomes the recipient of the Interac® e-Transfers.

Skip the security question and have Interac e-Transfer funds automatically deposited into your account. Sign on to Online Banking or the Mobile Banking App. 2. Select “Interac e-Transfer,” then select “Autodeposit Settings.”

If you have forgotten the answer to the security question, please confirm the correct answer with the sender and try again. If you have exceeded the attempts to answer correctly, the transfer is no longer available for deposit.

What happens if you answer an e-transfer question wrong? ›

After four unsuccessful attempts, the recipient of your Interac e-Transfer^® will no longer be able to receive the transfer. You'll receive an email indicating that the recipient did not answer the question correctly. The email will also indicate how to retrieve and deposit the funds back into your account.

What is the purpose of the Security Question? The Security Question plays a key role in the security of your Interac e-Transfer. It is used to ensure the identity of the recipient (the person receiving the money), and protect the transfer from being intercepted by someone other than the intended recipient.

There are also hourly and daily limits: For any 24-hour period, you can send up to $3,000. For any 7-day period, you can send up to $10,000. For any 30-day period, you can send up to $30,000.

With Interac e-Transfer®, you can send money within Canada to a person or a business. All you need is an email address, or a valid Canadian mobile number – and an eligible bank account with a participating Canadian financial institution.

It can take up to 60 minutes for an Interac® e-Transfer to arrive at a recipient's email address or mobile phone. The amount of time depends on internet connectivity, including the recipient's email system or mobile phone provider. The money is withdrawn from your account immediately.

If the recipient declines the money you sent them, the funds are automatically returned to your account. If the account you originally sent the money from is now closed, then INTERAC will email you with instructions on how to reclaim the money.

The recipient has correctly answered the Security Question, but has not yet deposited the money to his/her account. The recipient has declined the Interac e-Transfer. The sender will receive an email notification with instructions to reclaim the money. The recipient did not collect the money before the expiry date.