Get help connecting to Wi-Fi on your iPhone or iPad.
Make sure that your router is on and that you're within range
If you're too far from your Wi-Fi router, you can't get a signal, so make sure that you're within range.
Make sure that Wi-Fi is on and that you can see your network
Go to Settings > Wi-Fi and make sure that Wi-Fi is on. Tap the name of your Wi-Fi network to join. A blue checkmark beside a network name means that you're connected.
Even if you enter the correct password, you might see an "unable to join the network" message or an "incorrect password" message. Restart all of your devices, then try to enter your password again.
Check for issues with your Wi-Fi network
If iOS or iPadOS detects an issue with your Wi-Fi connection, you might see a Wi-Fi recommendation under the name of the Wi-Fi network that you're connected to. For example, you might see the alert "No Internet Connection." To get more information, tap the Wi-Fi network.
Restart your router and cable or DSL modem by unplugging the device and then plugging it back in.
After you restart each device, see if you fixed the issue.
Reset your network settings
If you're using iOS or iPadOS 15 or later, tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
If you're using iOS or iPadOS 14 or earlier, tap Settings > General > Reset > Reset Network Settings.
This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
Get more help
If you're connected to a Wi-Fi network but you can’t get online, try to use your Wi-Fi network on other devices. If you can't get online using your other devices, there might be a service outage. Call your cable company or internet provider for help.
Try connecting to a Wi-Fi network in a different location. If your device can connect, you need to get help with your Wi-Fi network. If your device can't connect to any Wi-Fi networks, contact Apple.
Update your Wi-Fi router with the latest firmware and make sure that the router supports your Apple product. For more information, contact the router's manufacturer.
Go to Settings > Wi-Fi and make sure that Wi-Fi is on. Tap the name of your Wi-Fi network to join. A blue checkmark beside a network name means that you're connected. If you see Auto Join disabled under Settings > Wi-Fi > [Your Network], tap the More Info button and then tap Auto-Join.
When Wi-Fi Isn't Working on Your Phone but Works for Others. 1 Restart your phone and router. 2 Check the network settings on your phone. 3 Disable and re-enable Wi-Fi on your phone.
On most devices, resetting the network settings deletes all the internet, local network and paired device settings it has saved. This isn't a factory reset and none of your files will get deleted. Just the configuration settings for any kind of wired or wireless network.
No data or media are deleted. Reset Network Settings: All network settings are removed. In addition, the device name assigned in Settings > General > About is reset to “iPhone,” and manually trusted certificates (such as for websites) are changed to untrusted. Cellular data roaming may also be turned off.
If Wi-Fi is not working on your phone, it might be too far away from your modem, or there's something in the way (like a concrete or metal wall). Try moving closer to the modem to see if that fixes it. If it does, you may need to change the location of your modem to provide a better everyday Wi-Fi connection.
See If Your ISP Is Down. If you are able to search the internet from another device, such as your phone, check to see if there is an outage reported for your internet service provider. ...
Here's a list of common reasons the internet doesn't work on an iPad: Wi-Fi is turned off. You're too far from the router. The Wi-Fi password is wrong.
In many cases, your iPhone's Wi-Fi settings might simply be incorrect, which is why your device can't connect to Wi-Fi. Maybe you simply entered the wrong password or you're trying to connect to a Wi-Fi network for which you don't have the security keys.
If your Android can't connect to Wi-Fi, your device's software or hardware could be malfunctioning, your Wi-Fi network could be having issues, or you're too far away from the router.
Unplug the router and modem's power cords from the power outlet for 15 seconds. Plug the power cords back in. Check that all cords and cables are secure at both ends. Wait a few minutes, until the lights on the modem and router are working right.
Unplug the power cord from the WiFi router.Wait at least one minute, then reinsert any batteries and reconnect power to the modem.Wait at least two minutes to allow the modem to power up. The modem's lights should gradually turn on to confirm the device has power and is connected to the internet.
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