If your iPhone or iPad is lost or stolen - Apple Support (2024)

If you lost your iPhone or think it might be stolen, Find My can help protect your device, accounts, and personal information.

Mark as Lost on iCloud.com/find to lock your device

To sign in to iCloud.com/find, you don't need to enter a verification code — so you can use Find Devices, even if your trusted device is lost or stolen.

If you're asked to enter a verification code after signing in with your Apple ID and password, instead select the Find Devices button.

When you mark your iPhone or iPad as lost, your device is put in Lost Mode — it's locked with a passcode, payment cards and passes that you use with Apple Pay are suspended, and you can display a phone number and message for someone who finds your device.

  1. Sign in to iCloud.com/find.

  2. Select your iPhone or iPad. If available, the map zooms in on your device's location.

  3. Select Mark As Lost, then follow the onscreen instructions to leave a phone number and message.

  4. Select Activate to lock your iPhone or iPad with its existing passcode. If you don't have a passcode set, you're asked to create one.

Learn more about using Lost Mode on iCloud.com

If Find My wasn't turned on for your device before it was lost or stolen, it won't appear at iCloud.com/find or in the Find My app and you can't mark it as lost or remotely erase it. To protect your personal information, you should sign in to appleid.apple.com and change your Apple ID password right away.

Find your iPhone or iPad

If you have Stolen Device Protection turned on for your iPhone

  • If your iPhone isn't in a familiar location, you need to authenticate with Face ID or Touch ID to turn off Lost Mode.

  • If you or someone else tried to change your Apple ID password on your iPhone at an unfamiliar location, your iPhone might not appear on the map at iCloud.com/find. You're still able to Mark as Lost to lock your device.

Learn more about Stolen Device Protection for iPhone

Other ways to find your iPhone or iPad

If you have another Apple device — one that’s signed in with your Apple ID or one that belongs to a member of your Family Sharing group — you can use the Find My app to lock your iPhone or iPad and help you find it.

If your iPhone or iPad is lost or stolen - Apple Support (1)

Use your Apple Watch

Think your iPhone is nearby? If you have an Apple Watch, open Control Center and tap the Ping your iPhone button. You can tap to play a sound on your iPhone or hold the button down to flash the iPhone flashlight, and you can even get directions to your phone's location right on your watch.*

If your iPhone or iPad is lost or stolen - Apple Support (2)

Use the Find My app on another device

If you have another Apple device that's signed in with your Apple ID, use Find My on that device to lock and find your iPhone or iPad.

Use Find My on another Apple device

If your iPhone or iPad is lost or stolen - Apple Support (3)

Use a family member's device

If you're part of a Family Sharing group, your devices can appear in Find My on your family members' devices.

Use a family member's iPhone

*To use Precision Finding to get directions to your iPhone with the Ping your iPhone button, you need Apple Watch Series 9 or Apple Watch Ultra 2 and iPhone 15 or later. If your Apple Watch is in Low Power Mode, you can't get directions to your iPhone with the Ping your iPhone button.

If your iPhone or iPad is lost permanently or was stolen

If your iPhone or iPad is lost and you're unable to find it, or if your device was stolen, follow these additional steps to protect your accounts and personal information, and replace your device (if applicable).

Report your missing iPhone or iPad

  • Report it to local law enforcement. They might request the serial number of your iPhone or iPad, which you can find even if you don't have the device.

  • Contact your wireless carrier to report your missing iPhone, ask them to disable your account, and file a claim if your iPhone is covered under your wireless carrier plan.

Learn how to find the serial number of your device

Update your account information

  • Change your Apple ID password: Sign in to appleid.apple.com, then choose Sign-in and Security. Select Password and follow the onscreen instructions.

  • Remove your iPhone or iPad from your Apple ID trusted devices: Sign in to appleid.apple.com, then choose Devices from the sidebar. Select your device, scroll down, and select Remove from account.

  • If you filed a claim with AppleCare+ with iPhone Theft and Loss, don't remove the iPhone from your Apple ID (or from Find My) until your claim has been fully approved.

  • If you have Stolen Device Protection turned on for your missing iPhone, you might not be able to update some account information on the web (such as changing your Apple ID password or removing your device from your Apple ID). To make these account changes, you can use another trusted iPhone, iPad, or Mac.

Remotely erase your iPhone or iPad

  • Before you erase your device, make sure that you've tried everything else to find it. Erasing your device can't be undone.

  • You can remotely erase your device using the Find My app or at iCloud.com/find.

  • If your device has iOS 15 or later, or iPadOS 15 or later, you can still use Find My or iCloud.com/find to locate it after you erase it.

  • If you have AppleCare+ with Theft and Loss, don't remove the device from Find My or your Apple ID, even if you remotely erase it.

Remotely erase your iPhone or iPad

File a claim with AppleCare+ Theft and Loss

If your iPhone is covered by AppleCare+ with Theft and Loss, file a claim for an iPhone replacement.

Don't remove your iPhone from Find My or your Apple ID until your claim has been fully approved.

AppleCare+ with Theft and Loss is not available in all countries and regions.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsem*nt. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

Published Date:

If your iPhone or iPad is lost or stolen - Apple Support (2024)

FAQs

If your iPhone or iPad is lost or stolen - Apple Support? ›

Is your iPhone lost or stolen? If it's covered by AppleCare+ with Theft and Loss, you can sign in with your Apple ID and file a claim for an iPhone replacement. Use the Find My app or go to iCloud.com/find to mark your iPhone as lost.

What to do if iPad is lost or stolen? ›

Mark as Lost on iCloud.com/find to lock your device
  1. Sign in to iCloud.com/find.
  2. Select your iPhone or iPad. ...
  3. Select Mark As Lost, then follow the onscreen instructions to leave a phone number and message.
  4. Select Activate to lock your iPhone or iPad with its existing passcode.
May 21, 2024

Does Apple Care support stolen phones? ›

Both AppleCare+ options provide repair or replacement hardware service for your iPhone. Depending on the plan you choose, you'll get unlimited incidents of accidental damage protection and up to two incidents of theft or loss coverage every 12 months.

Can Apple track your iPhone if lost? ›

Locate your stuff with Find My

If you've lost or misplaced an Apple device or personal item with an AirTag attached, use Find My to locate your device or item on a map. You can get directions to its location and, when you're nearby, play a sound or even get help finding its exact location.

Can Apple block a stolen iPad? ›

Lost Mode lets you lock your iPhone, iPad, iPod touch, Mac or Apple Watch so that others cannot access your personal information.

Does Apple replace lost ipads? ›

circ*mstances surrounding your device's loss or theft. For an approved theft or loss claim under AppleCare+ with Theft and Loss, we will provide a replacement product that is new or comprised of new and/or previously used genuine Apple parts and has been tested and passed Apple functional requirements.

Can an iPad be tracked if stolen? ›

If you lose your iPad and don't have access to the Find My app, you can locate or play a sound on your device using Find Devices on iCloud.com.

How long does a theft and loss claim take on Apple? ›

It may take up to 4 business days after your claim is approved for your replacement iPhone to be delivered.

What does AppleCare not cover? ›

What is not insured? loss or theft, normal wear and tear, intentionally- caused damage, fire or cosmetic damage which does not affect the functionality of the device. defect in design, workmanship, modification or any alteration of the covered Apple device. the Apple or Beats-branded covered devices under the policy.

Does Apple cover lost and theft? ›

AppleCare+ with Theft and Loss is an insurance policy covering the risk of theft, loss, and damage to your iPhone and the need for technical assistance. AppleCare+ with Theft and Loss does not provide coverage for failure due to defects in design and/or materials and/or workmanship.

Can someone use your lost iPhone? ›

Lost Mode displays a phone number and a message on the ‌iPhone‌'s screen, leaving everything else inaccessible. If you didn't have a passcode set up, Lost Mode will prevent your ‌iPhone‌ from being used.

Can I track my stolen iPhone if it's turned off? ›

The Find My network is an encrypted, anonymous network of hundreds of millions of Apple devices that can help find your stuff, even when it's offline. Nearby devices securely send the location of your missing device to iCloud, so that you can find it in Find My.

Should I erase my iPhone if stolen? ›

Stolen or Lost iPhone? Six Things to Do Immediately
  1. Locate your device on a map. ...
  2. Mark as lost. ...
  3. Remotely erase your device. ...
  4. Contact your carrier. ...
  5. Remove the missing device from your account. ...
  6. Change your password.

What happens if an iPad is stolen? ›

If your device is lost or stolen, you can turn on Lost Mode (for your iPhone, iPad, iPod touch, Apple Watch, supported AirPods, or iPhone Wallet with MagSafe), or lock your Mac. Tap Devices at the bottom-left side of the screen, then tap the name of the lost device. Below Mark As Lost, tap Activate.

Can I report a stolen iPad to the police? ›

If your iPhone or iPad was stolen or it appears on the map at a location that you don't recognize (such as an unfamiliar address), don't try to recover the device yourself. Instead, contact local law enforcement.

What happens if you mark a device as lost? ›

Lost Mode locks your device to safeguard your personal information against thieves. It also tracks its location and even displays a customisable message on-screen.

How do I Find My lost iPad if it's offline? ›

If you turned on the Find My network, you can use the Find My app on any device that's signed in with the same Apple ID to see your device's location, even if it's offline. The last known location is stored for up to 7 days.

What happens when you mark a device as lost? ›

Lost Mode locks your device to safeguard your personal information against thieves. It also tracks its location and even displays a customisable message on-screen.

How to secure an iPad from theft? ›

Protect access to your iPad

Set a strong passcode: Setting a passcode to unlock iPad is the most important thing you can do to safeguard your device.

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