FAQs
Select WiFi (from the bottom navigation on the Xfinity app). Select View WiFi equipment. Select Advanced settings. Select 2.4 and 5GHz WiFi.
How do I know if my router is 2.4 GHz or 5GHz Xfinity? ›
Select WiFi (from the bottom navigation on the Xfinity app). Select View WiFi equipment. Select Advanced settings. Select 2.4 and 5GHz WiFi.
How do I connect to 2.4 GHz instead of 5GHz? ›
How do I switch between 2.4GHz and 5GHz on my device?
- Click on the WiFi icon in the bottom right corner of the task bar.
- Then click on the network you want to use from the list of available networks.
- Click Connect (type in the password and click Next if it's your first time connecting to this network).
Using macOS
- Connect to your WiFi network.
- Navigate to the WiFi icon on the top right bar.
- Hold down the ⌥ Option key and click on the WiFi icon.
- A window will pop up:
- Navigate to the Channel information.
- The text will say 5 GHz or 2.4 GHz.
This may be located under a section called "Wireless" or "Wi-Fi," or it may be in a submenu under the "Advanced" or "Settings" sections. Look for a section labeled "Wireless Mode" or "Wi-Fi Mode." From here, you can select the 2.4GHz band. Save the changes and restart your router for the changes to take effect.
How to show both 2.4GHz and 5GHz Xfinity? ›
Using the Xfinity App
Select View WiFi equipment. Select Advanced settings. Select 2.4 and 5GHz WiFi. If you would like to select a specific WiFi channel, select Edit next to 2.4 or 5GHz.
How do I split my WiFi into 2.4 and 5? ›
How to split WiFi frequencies
- Under Network Setup, select the Wireless tab.
- In the Private WiFi Network table, identify the frequency band (2.4 GHz or 5 GHz) and click Edit.
- To distinguish between the two WiFi bands, modify the Network Name (SSID) e.g. SKYXXXXX5GHz.
- Save your settings by clicking on Save Settings.
Log into your router settings online (check the back of your router for login details). Select the Advanced Settings or Advanced Wireless Settings option. Click the enable 5 GHz option. Turn separate bands on so that you can manage which band you join.
Can I enable 2.4GHz and 5GHz at the same time? ›
With a dual-band router, you can set it to transmit at both frequencies concurrently. In this case, you typically have two networks (SSIDs) that appear in your network list, with identical names except for a "5G" or "2.4G" at the end. You can then choose to connect each individual device to either network.
How do I change the frequency of my wifi? ›
Change your router's wireless channel
- Log into the router's configuration page by entering its IP address into a web browser or by loading the software that came with the router. ...
- Find the wireless settings page and change the wireless channel for the 2.4GHz network. ...
- Save the settings.
Note: All Spectrum routers support 2.4 and 5 GHz frequencies, while some also support 6 GHz. If the router has a single WiFi network name, the advanced router will select the correct connection for your device. 2.4 GHz has slower speeds, but offers the furthest range of any of these frequencies.
How do I connect to 2.4GHz instead of 5GHz Apple? ›
To connect your Android device to a 2.4 GHz network:
- Open the Settings app for your Android device.
- Tap Connections.
- Tap Wi-Fi.
- To see available networks, tap the Wi-Fi switch to On.
- Select a 2.4 GHz Wi-Fi network. ...
- If prompted, enter the password for the network.
The 2.4 GHz band provides longer-range coverage but transmits data at slower speeds. The 5 GHz band offers less coverage but transmits at faster speeds than the 2.4 GHz band. The 6 GHz band provides the least coverage but transmits data at superfast speeds.
How do I know if my Wi-Fi is 2.4 GHz? ›
- Connect to the WiFi network.
- Open your networks panel from your taskbar (click the WiFi icon in the bottom right).
- Click on “Properties” of your WiFi network.
- In the new window that opens, scroll all the way down to “Properties”.
- “Network Band” will either say 2.4GHz or 5GHz.
Connect to the router through the IP address, go to the Wireless settings, and untick the 5Ghz option. Otherwise, set up a different network name for the 2.4GHz band and then configure your device to the said band as well.
How do I change my modem to 2.4 GHz? ›
Changing Wi-Fi frequency in your router
- Identify your router's IP address. For most routers, the default IP address is 192.168. ...
- Log in to your router's configuration page. ...
- Navigate to the wireless settings. ...
- Change the frequency band. ...
- Save and apply the changes. ...
- For 2.4GHz Wi-Fi networks. ...
- For 5GHz Wi-Fi networks.
From Notification Panel press and hold the WiFi icon until you enter WiFi settings screen. Select the network properties (tap the gear icon or menu icon). Depending on the Android version check: Read the “Frequency” setting – shows as 2.4 or 5GHz.
How can you tell the difference between 2.4 and 5GHz? ›
5 GHz Wi-Fi speed is faster than 2.4 GHz Wi-Fi speed. It has more bandwidth compared to 802.11n and can reach up to 6 times the speed of 2.4 GHz. Since this frequency band has less interference, it also offers higher speeds when used in an area with fewer people using wi-fi or mobile data networks.
How do I access my Xfinity router settings? ›
To manage it in the Xfinity app:
- Log in to the Xfinity app (download on the App Store or Google Play). ...
- Select the WiFi tab.
- Select WiFi details.
- On the pop-up, select Edit WiFi settings at the bottom.
- On this screen, you can view or change your WiFi name or WiFi password.
- Click Save after making any changes.
For devices that benefit from a faster Wi-Fi connection such as 4K smart TVs that are capable of connecting to 5GHz, this option will provide a seamless experience for all the family. For streaming devices that are further away from the router, it may be a more reliable option to connect them to the 2.4 GHz.
