How to Negotiate with Credit Card Companies - Meet Penny (2024)

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In January of 2007, we filed for bankruptcy, and it was a mistake. We carried tremendous guilt, feeling we had left God’s will looking for an easy out, and the monthly payment for the Chapter 13 bankruptcy was still more than we could bear. We ended up contacting our trustee andleaving thebankruptcy early.

However, the debt remained. In fact, the collectors began demanding payment in full and they wanted it NOW.

Since we had received an income tax refund, we decided to do some research and chose to negotiate with the credit card companies ourselves. All glory to God… we were able to reducea five figure debt by 60% and pay it off in ten months.

How to Negotiate with Credit Card Companies - Meet Penny (1)

If you are caught between phone calls from debt collectors and annoying “final notice” letters in the mail, consider these tips that might help you pay off your debts quickly.

Know the statute of limitations

First, researchthe statute of limitations on your type of debt for your state because your debts might be un-claimable by the collection agency.

Each state has a statute of limitations on credit card debt. In our state, if we had not made a payment in three years, the debt was considered un-claimable and it had to be forgiven. However, our bankruptcy trustee was making tiny payments to keep the debt active.

Know who holds your debt

Next, understand who exactly is claiming to own your debt. After several months of being unable to solicit payments on your account, a credit card company will sell your account to a collection agency. Some agencies are parented by the credit card company while others are third parties.

Once your debt is sold, the credit card company is no longer a part of the debt repayment process. They have sold the debt for a portion of what you owed (10% to 20%), writing off the remainder of the balance as “bad debt,” and received a tax credit for the unpaid balance rom the government. The collector is now in charge and will try to solicit payment for the complete balance… even though they only paid for part.

Have a plan before you negotiate

Negotiating with the credit card company

If you are within the statute of limitations and the credit card company still holds your debt, consider this plan…

1) Call the credit card companies and tell them you are under a financial hardship to see if they can adjust your interest rate. Then, pay the minimum payment. DO NOT tell them your plan.

2) Start saving cash in a sock. Not in the bank. Every deposit will be tracked should you need to file bankruptcy. Under bankruptcy, you will not be able to have a savings account nor pay a tithe or make charitable contributions.

3) When you haveaccumulated enough money, start negotiating with the credit card company. It is completely up to you whether or not you continue to pay them minimum payments or want to deal with the incessant phone calls for three to six months, but patience is your friend. You really want them to be ready to negotiate.

How to Negotiate with Credit Card Companies - Meet Penny (2)

If you choose to negotiate directly with the credit card company, you need to have enough cash ready to pay off the amount you agree upon. Most will want at least 50%. The rest is written off as bad debt, and you have to pay taxes on the remaining portion but your credit report will state that the debt was cancelled as agreed.

Negotiating witha collection agency

If your debt has been sold to a collector, do not fret. We discovered negotiating with a collection agency was actually easier. Since the collector only paid the credit card company 10 to 20% for your debt, you can begin the negotiation process for a much lower rate. You can start by offering them 20% and negotiate back and forth.

If they act like that is ridiculous, make the agency aware that you know they paid a small fraction of what they are asking and request that they call back when they are willing to negotiate. You might need to press hard to speak with someone who has the authority to write a contract with you, but if you find the right person, the process can move quickly.

Once you reach an agreement, have the total amount and payments placed in a contract. They will then give you about nine months to pay off the negotiated amount. Again, the balance is written off and you have to pay taxes on it, but the deal is done. The debt is gone. Nothing remains but the ugly mark on your credit report.

Keep track of the details

As you work through this process, keep a log of each time you call the company or each time they call you. Write down the incoming phone number, the name of the representative, the time, and exact details about your conversation. Always write down what you offered and how they countered your offer.

Overall, if you are willing to negotiate and have a substantial downpayment to place towards the new contract, these companies will work with you. Their job is to make money. Your job is to pay them off with as little as possible and never owe them another penny for as long as you live.

Have you ever negotiated a debt? What did you learn about the process that mighthelp others?

How to Negotiate with Credit Card Companies - Meet Penny (2024)

FAQs

What percentage do credit card companies usually settle for? ›

What percentage will credit card companies settle for? Credit card companies may settle for anywhere from 10% to 50% of the amount owed. It depends on several factors, including the credit card company and how delinquent the balance is.

What percentage should I offer to settle debt with a collection agency? ›

What Percentage Should You Offer to Settle Debt? Consider starting debt settlement negotiations by offering to pay a lump sum of 25% or 30% of your outstanding balance in exchange for debt forgiveness. However, expect the creditor to counter with a request for a greater amount.

What is the lowest a debt collector will settle for? ›

Some will only settle for 75-80% of the total amount; others will settle for as a little as 33%. Looking for a place to set the bar? The American Fair Credit Counsel reports the average settlement amount is 48% of the balance. Again, start low, knowing the debt collector will start high.

How do I ask for a lower minimum payment on my credit card? ›

When you contact your issuer, explain your financial circ*mstances and inability to make your current minimum payment. Depending on your situation and the issuer, you may qualify for a lower payment.

What if a debt collector won't negotiate? ›

If your creditor refuses to negotiate, or won't negotiate, it's in your best interest to get help. There are many other ways creditors can legally collect money that they're owed, and you shouldn't put yourself in an emotionally damaging situation trying to work through the debt negotiation process alone.

Will debt collectors settle for 10 percent? ›

Depending on the situation, debt settlement offers might range from 10% to 80% of what you owe.

What to say when negotiating a debt settlement? ›

Tell the Truth and Keep a Consistent Story

Make a list of the reasons you've fallen behind in payments. Debt often results from hardships such as job loss, divorce, medical bills. Put them down on paper to use as a reference when you're negotiating a debt settlement with a creditor.

What is a reasonable offer to settle a debt? ›

Some of these factors include the time since your last payment, the total amount owed, whether your account is with the original creditor or a collections agency, and how much you can afford to pay. Typically, you should offer 60% or less of your debt amount to kick off negotiations.

Is it better to pay collections or to settle? ›

If you can afford to pay off a debt, it's generally a much better solution than settling because your credit score will improve, rather than decline. A better credit score can lead to more opportunities to get loans with better rates.

When negotiating with a creditor, you must know what? ›

You need to negotiate two things: how much you can pay and how it'll be reported on your credit reports. While you're technically working to settle your debt as a percentage of what you owed, also think about how much you can pay as a concrete dollar amount. Comb through your budget and determine what that figure is.

How to stop paying credit cards legally? ›

Outside of bankruptcy or debt settlement, there are really no other ways to completely wipe away credit card debt without paying. Making minimum payments and slowly chipping away at the balance is the norm for most people in debt, and that may be the best option in many situations.

What's the worst a debt collector can do? ›

Debt collectors are limited on when they can call you — typically, between 8 a.m. and 9 p.m. They are not allowed to call you at work. They can't lie or harass you. Debt collectors can't make you pay more than you owe or threaten you with arrest, jail time, property liens or wage garnishment if you don't pay.

Can you negotiate a lower monthly payment on a credit card? ›

Getting a lower minimum payment on your credit cards may be as simple as asking for it. When speaking with a customer service representative, it may help to inform them of the financial difficulties you're facing (if any) and ask what help is available to lower your minimum payments.

How do I ask my credit card company to lower my rate? ›

Contact your credit card issuer using the number on the back of your credit card and explain why you would like an interest rate reduction. Start by highlighting your history with the company and mention your good credit and history of on-time payments.

What to do if I am not able to pay my credit card bill? ›

Call your credit card company

When you talk to your credit card company, be sure to clearly explain: Why you can't pay the minimum. How much you can afford to pay. When you could restart your normal payments.

What is the maximum percentage of credit card settlement? ›

What percentage of the credit card bill can be settled? No fixed rule specifies the credit card settlement percentage. It depends on the analysis done by the card issuer. The card issuer may also reject the application and take the customer to a court of law.

Is it a good idea to settle credit card debt? ›

And, your score often recovers and improves after the settled debt is paid. Settling your debt is also typically preferable to bankruptcy, which leaves a major scar on your credit history for up to 10 years.

What will be the settlement amount in credit card? ›

Basically, the debtor approaches the creditor with a partial payment offer (anywhere from 30-80% of the full amount owed) and asks that the remaining amount be forgiven. The creditor can then accept, reject, or counter this offer.

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