Help Center (2024)

FAQs

What does the Google Help Center do? ›

With Basic Support, you have access to our documentation, community support, and support for Cloud Billing issues. Our billing specialists are available to answer your questions about your account, settings, invoices, and payments.

A help center is an online customer education resource dedicated to answering questions and solving quick issues by helping users find the information they need about your product or service.

Google's mission is to organize the world's information and make it universally accessible and useful. That's why Search makes it easy to discover a broad range of information from a wide variety of sources.

For your security, you can't call Google for help to sign into your account. We don't work with any service that claims to provide account or password support. Do not give out your passwords or verification codes.

A help center is a self-service support system that provides assistance to users. Help centers can be found inside one's app and include how-to articles, frequently asked questions, video tutorials, and more.

A Help Center is a website where customers can find answers to their questions and solutions to their problems. Designed to resolve many common queries that a brand receives, a Help Center should make it simple for customers to find the answers they're looking for.

Types of Issues: A call center is designed to handle day-to-day customer concerns or issues that are of basic nature. On the other hand, in addition to simple issues, help desks can cater to more complicated or technical support issues.

A contact center provides more robust customer support across many channels, including voice, text, web chat, email, social media, and more. Contact centers also have technological solutions to streamline systems and operations, provide quicker and more optimized customer support and strengthen customer engagement.

How do I start a help desk? ›

You can call Google customer support at 650-253-0000.

Cost and availability

When you call from the US, almost all Google Voice calls to the US and Canada are free. Some calls to specific phone numbers in the US and Canada cost 1 cent per minute (USD). Calls outside the US are at listed rates.

Support for Chrome browser: 24/7 (including holidays). Billing inquiries only. Upgrade to get Technical Support. Technical Support in English available per the preceding English row.