Helium Mobile Wallet | Helium Mobile Help Center (2024)

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Helium Mobile Wallet

Helium Mobile Wallet

Updated over a week ago

What is a Helium Mobile Wallet?

Helium Mobile wallet is a digital wallet included in your Helium Mobile subscription. You can use the wallet to hold digital assets such as tokens and badges. When you subscribe to Helium Mobile, your wallet account is automatically created on the Solana blockchain and associated with your Helium Mobile account.

What functionality does the Helium Mobile Wallet have?

Through the Helium Mobile wallet, you can claim your Subscriber badge, MOBILE and other rewards, and hold any tokens on the Solana blockchain (sometimes referred to as SPL tokens) such as SOL, HNT, and MOBILE tokens. You can transfer tokens in and out of your Helium Mobile wallet to and from your other wallets that support such tokens. We plan to add more functionality to the wallet in the future!

What tokens does the Helium Mobile wallet support?

With app version 1.7.2 or newer, all Solana tokens are supported in the Helium Mobile app. Any token with a balance greater than 0 will show up in the Wallet > Tokens section > Manage Tokens section, and can be selected to display on the Tokens page.

How do I transfer tokens INTO my Helium Mobile Wallet?

  • To transfer supported tokens — SOL*, HNT, IoT or MOBILE — into your wallet, you first need to get the Helium Mobile wallet address at the bottom of the “Me” tab labeled “Solana Address”. Tapping on the address field will copy your wallet address to the phone’s clipboard.

  • Once you copy the address, you can enter it in the wallet from which you’d like to transfer or on one of the exchanges that support transferring of tokens.

    Some exchanges that may support these tokens include:

How do I transfer tokens OUT of my Helium Mobile wallet?

  • To transfer tokens from your Helium Mobile wallet, go to the “Wallet” tab and tap “Transfer”.

    Alternatively, you can tap on the token you wish to transfer in the “Tokens” tab. You will be taken to the “Transfer” screen where you can select the amount to transfer, change the token type, and enter the address of the wallet to which you wish to transfer your tokens.

  • You will see the cost of the transfer transaction in SOL*. If you see an “Insufficient Funds” error, please refer to “How do I transfer tokens INTO my Helium Mobile Wallet?” to learn how you can obtain SOL.

  • Once you have sufficient SOL in your account to cover the cost of transfer transaction, “Send payment” button will be enabled and you will be able to proceed with the transfer.

Please make sure you are sending the tokens to the correct wallet address. Once you tap “Send payment”, the action cannot be undone.

Can I switch the wallet address in the Helium Mobile app?

At this time, you cannot change the wallet address that lives in your Helium Mobile app. However, you can transfer Solana tokens in and out of this wallet using the wallet address within the app.

*For clarity, SOL is the native token of the Solana Network. For more information please visit solana.com/learn/blockchain-basics

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Helium Mobile Wallet | Helium Mobile Help Center (2024)

FAQs

How do I contact Helium Mobile support? ›

Hey! Email support@hellohelium.com for help with this issue.

What is the private key in Helium Mobile? ›

Private Key​

If the public key is lost or forgotten, the private key can be used to determine it using the derivation path leveraged by Helium Wallet App accounts. Private keys can take several forms, though most will know them as 12-word or 24-word seed phrases.

How to withdraw sol from helium wallet? ›

Transferring Out
  1. Navigate to the "Wallet" page from the bottom menu of the Helium Mobile app.
  2. Tap the "Transfer" tab.
  3. Select the token you'd like to transfer.
  4. Enter in the amount you'd like to transfer. ( ...
  5. Enter in the wallet address you'd like to send the tokens to. ...
  6. Select "Send Payment" to initiate the transaction.

Why can't I send HNT from helium wallet? ›

Unable to send or receive HNT: This could be due to an issue with your wallet address or a problem with the Helium network .

What carrier does Helium Mobile use? ›

Helium Mobile requires customers to bring their own phone to the service, and customers' data speeds may be slowed after they consume 30GB in a month. T-Mobile is Helium Mobile's MVNO network provider.

Who is behind Helium Mobile? ›

Nova Labs, the company behind the Helium Network, has been building to the nationwide phone plan launch since partnering with T-Mobile in Sep. 2022.

How do I get my private wallet key? ›

Open your wallet and go to the Wallet tab, then find the asset you are looking for, click the three dots in the top right corner, and choose settings on the left sidebar. Click view Private Keys to Choose Private Keys in the top panel. Enter your password and click on Show Private Keys.

Where can I find my private key? ›

Where's my private key?
  1. Open the Microsoft Management Console (MMC).
  2. In the Console Root, expand Certificates (Local Computer). Your certificate will be located in the Personal or Web Server folder.
  3. Locate and right click the certificate, click Export and follow the guided wizard.

What wallets support Helium Mobile? ›

Helium operates on the Solana blockchain, which allows any Solana-compatible wallet to be used with your account. Certain Hotspot actions are not universally supported. Special tooling in the Helium Wallet App and Maker apps enables these functions: Claiming Hotspot rewards.

How to cash out Helium Mobile tokens? ›

How to sell Helium
  1. Create your free Kraken account. Verify your details to get started.
  2. Send HNT to your Kraken account. Deposit HNT in your secure Kraken account.
  3. Sell Helium instantly. Enjoy ultra-fast HNT transactions & withdraws.

How much is a Helium Mobile token worth? ›

The live Helium Mobile price today is $0.001301 USD with a 24-hour trading volume of $2,135,864 USD.

How to claim Helium Mobile? ›

In the Navigate to the “Mapping” tab using the bottom menu. Tap the “Earnings” tab. View the “Claim” button in the middle of the screen with sum of all unclaimed rewards. If you have Discovery Mapping enabled, keep an eye out for unclaimed MOBILE rewards here.

How safe is Helium wallet? ›

No third party – including Helium – can recover or access an account. As such, it is critical that the 12 or 24-word seed phrase be stored in a secure manner and must never be shared. Taking and storing screenshots of the seed words is not recommended, as it is not a secure way to store them.

Why is my Helium wallet not working? ›

Check Network Connection

A stable internet connection is essential for the Helium Wallet app to function properly. If your device is not connected to the internet or experiencing network issues, it may result in app malfunctions and errors.

Where is Helium Mobile headquarters? ›

Helium Mobile products and services ("Services") are provided by Nova Labs, Inc., doing business as Helium Mobile (“Nova Labs”, “Helium Mobile”, “we”, “us”, “our”), located at 2115 Festival Plaza Dr., Suite N2500, Las Vegas, Nevada, 89135, United States.

How do I connect to Helium? ›

  1. Unbox the Helium Mobile Hotspot. Connect Ethernet cord: ...
  2. Firmware Update. ...
  3. Download and install the Helium Mobile Builder App. ...
  4. Log in to Helium Mobile Builder App. ...
  5. Set your Hotspot's location. ...
  6. Connect to the Hotspot. ...
  7. Register the Hotspot. ...
  8. View your Helium Mobile Hotspot.

How do I contact Helium miner support? ›

For all support questions: please email support@helium.com.

Why is my Helium hotspot not working? ›

Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times connection issues may be caused by a router configuration or the internet is offline. If none of the below resolve Hotspot connection issues, please visit the #hotspot-issues channel in the Helium Discord.

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