FTC issues refunds to Ring customers following privacy settlement (2024)

FAQs

FTC issues refunds to Ring customers following privacy settlement? ›

The settlement required Ring to pay money, delete videos it shouldn't have, and establish a strong privacy and security program. The FTC is now using that money to provide refunds to eligible Ring customers. If you get a PayPal payment, please accept it within 30 days.

You can see Ring's response and disagreement with the FTC's action on its blog here. Ring reports that, "While we disagree with the FTC's allegations and deny violating the law, this settlement resolves this matter so we can focus on innovating on behalf of our customers."

Sending refunds

FTC staff independently reviews each distribution, checks the proposed list of recipients against the master list, and investigates any discrepancies before approving a distribution. The agency also conducts payment audits to verify that only the rightful recipients received payments.

The Federal Trade Commission (FTC) is refunding over $5.6 million to Ring customers after a 2023 privacy settlement. Last year the FTC filed complaints against Ring, the home security company owned by Amazon, after accusations arose that employees were spying on female customers in bedrooms and bathrooms.

The Federal Trade Commission is sending more than $5.6 million in refunds to people who purchased Amazon's Ring camera during a time when the devices were potentially being used to violate their privacy.

The FTC is now using that money to provide refunds to eligible Ring customers. If you get a PayPal payment, please accept it within 30 days. You can find answers to common questions about FTC refund payments on our FAQ page. If you have any other questions, please call the refund administrator at 1-833-637-4884.

The Federal Trade Commission is sending refunds totaling more than $5.6 million to consumers as the result of a settlement with Ring over charges the company allowed employees and contractors to access consumers' private videos and failed to implement security protections, enabling hackers to take control of consumers' ...

If the FTC contacts you about a refund, you'll find information about the case at ftc.gov/refunds.You can be sure the phone numbers and links on this page are legit. The FTC never requires you to pay fees or asks you for sensitive information, like your Social Security number or bank account information.

So, what should you look for if you're concerned your refund check isn't real? All U.S. Treasury checks have a watermark that reads “U.S. Treasury” which can be seen on the front and back of the check when held up to light. If you can see “U.S. Treasury” without holding up the check to the light, it may be fraudulent.

If we do not have all the information we need to send refunds, we may request that consumers file a claim. If so, information about how to file a claim will be available at www.ftc.gov/refunds. It is our goal to send payments within 6 months of receiving the data and money necessary for distribution.

What do you do if you were scammed by the consumer FTC? ›

Report a Scam to the FTC

If you experienced a scam — or even spotted one, report it to the FTC at ReportFraud.ftc.gov. Check out what's going on in your state or metro area by visiting ftc.gov/exploredata.

The FTC's Bureau of Consumer Protection stops unfair, deceptive and fraudulent business practices by: collecting complaints and conducting investigations. suing companies and people that break the law. developing rules to maintain a fair marketplace.

The FTC must complete the investigation, including the report of investigation, within 180 calendar days of the date your complaint was filed. The report of investigation will contain relevant documents and information, including affidavits or other sworn statements acquired during the investigation.

NEW YORK (AP) — The Federal Trade Commission is sending more than $5.6 million in refunds to consumers as part of a settlement with Amazon-owned Ring, which was charged with failing to protect private video footage from outside access.

Amazon's Ring has settled with the Federal Trade Commission (FTC) over charges that the company allowed employees and contractors to access customers' private videos, and failed to implement security protections which enabled hackers to take control of customers' accounts, cameras, and videos.

Once we receive your product(s), the full amount of the returned devices will be refunded to the original payment source used within 7 to 10 business days. Where do these return policies apply? These policies only apply within the United States.

You have 30 days from the date you received your device(s) to request a full refund with no questions asked. To return your item, please contact Customer Support to request a return label. This lets you return the device(s) to us free of charge, as long as the return originates from the same country we delivered to.

NEW YORK (AP) — The Federal Trade Commission is sending more than $5.6 million in refunds to consumers as part of a settlement with Amazon-owned Ring, which was charged with failing to protect private video footage from outside access.

Who do I contact about the Ring settlement if I have more questions? Per the FTC, the Ring refund settlement is being administered by Rust Consulting, Inc., who can be contacted at 1-833-637-4884. Consumers can call to request, for instance, payment via check rather than PayPal.

Are you owed a Ring refund? If you used an indoor Ring camera or other product prior to May 2023 and have questions about if you qualify for a refund from the settlement, you can contact the FTC's refund administrator at (833) 637-4884. You can also view the FTC's frequently asked questions about refunds page online.