If you can’t open the Google Play Store app, this article includes advanced troubleshooting steps that can help resolve this issue. Before you try these advanced steps, we recommend that you try to fix problems downloading apps with basic troubleshooting steps.
If you still can’t use the Google Play Store after you try the steps above, try the steps below. After each step, try to use the app again to check if it fixed the problem.
Troubleshoot problems with the Google Play Store
Uninstall & reinstall Google Play Store updates
To uninstall Play Store app updates:
- On your device's home or app screen, find the Google Play Store app.
- Touch and hold the Google Play Store app
. - Tap App info.
- At the top right tap More Uninstall updates.
- Review the info and tap OK.
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Uninstall updates.To reinstall Play Store app updates:
- Open the Google Play Store app .
- At the top right, tap the profile picture.
- Tap Settings About.
- Under “Play Store version,” tap Update Play Store.
Remove & re-add your Google Account
When you remove your account, some information is removed from your device. Make sure you back up any important information before you complete this step.
Learn how to remove and re-add your account.
Clear the cache & data of the Google Play Store
Important:
- Clearing cache from Google Play Store is the most common solutionto issues when you download apps from Google Play Store.
- When you clear the cache and data, it may delete some settings on the Google Play Store app like parental controls and password protection. It will ask you to reagree to the Terms of Service the next time you open the Google Play Store.
- Find the Google Play Store app on your device's home or app screen.
- Touch and hold the Google Play Store app.
- TapApp Info.
- Tap Storage & cache Clear Cache.
- Tap Clear storage Delete.
.If these steps resolve your issue, re-enablepassword protection and parental controls. If these steps didn't resolve your issue, try to clear cache and data from Google Play Services before you restore your settings.
Clear cache & data of Download Manager
Important:
- If you have issues when you download apps from Google Play, the most common solutions are to clear cache from Google Play Store and Download Manager.
- When you clear the cache and data, some settings may be deleted on the Google Play Store app like parental controls and password protection. Next time you open the Google Play Store, you’ll be asked to re-agree to the Terms of Service.
- Go to Settings Apps All Apps.
- Scroll down to ”Download Manager.”
- Clear the cache and data:
- For Android 6.0 and up: Tap Storage Clear cache and Clear data.
- For Android 5.1.1 and lower: Tap Clear cache and Clear data.
- For Android 6.0 and up: Tap Storage
Re-enable password protection and parental controls.
Clear cache & data from Google Play Services
Important: When you clear Google Play Services data or storage, it may delete some information saved to your device, including transit cards, COVID cards, and virtual payment cards saved to Google Pay. You may also need to reauthenticate your payment methods on Google Pay, and sign back into your Google Account on all devices.
- Open your device’s Settings app.
- Tap Apps.
- If you can't find "Google Play Services," tapSee all apps.
- Tap Google Play Services.
- Tap Storage & cache Clear cache.
- Tap Clear storage Clear all data Delete.
Re-enable password protection and parental controls.
Get more help
If you still can’t use the Google Play Store after you try all the steps above, we recommend you reset your device to factory settings. Then, try again.
Related resources
- Fix problems downloading apps with basic troubleshooting steps
- Fix problems downloading one app
- Fix problems downloading multiple apps
- Problems with in-app purchases
- Google Play supported devices
