FAQs
Tips for writing a good FAQ page
- Make the FAQs easy to find.
- Write questions from the point of view of your customer.
- Write the FAQ sheet in an actual question-and-answer format.
- Keep answers short.
- Fully answer the question, don't just link to a different page.
- Start your answers to yes/no questions with a “yes” or a “no”
How To Handle FAQs Effectively
- Keep the structure logical, clear, and simple.
- Make sure the answers are straightforward and concise.
- For detailed explanations, provide a link to a guide or article.
- Regularly update questions and answers with new information.
- Organize questions into categories.
- Provide a search bar.
I always prefer to ask questions. In my opinion, being inquisitive should be a trait for everyone to have because how would we know anything if we don't ask questions. I have always valued the ability to ask questions and research things instead of settling for what I think I know or what I have heard from others.
What are basic FAQ questions? ›
What is General FAQ? It is a collection of common questions and answers not specific to a product, feature, or service. They usually cover payment policies, how to contact customer support, and refund policies.
How many questions should be in a FAQ? ›
That said, you want to find a nice middle ground. Fewer than five questions might indicate you haven't done your research… or that you didn't need an FAQ to begin with. Fielding dozens of questions isn't good either, but if they're all necessary, consider splitting your FAQ into multiple pages.
How do you answer Q&A effectively? ›
Here are 17 tips to keep in mind when preparing to answer difficult questions effectively and constructively:
- Prepare for tough questions. ...
- Pause before responding. ...
- Monitor your body language. ...
- Reword the question. ...
- Take more time if you need to. ...
- Acknowledge the other person's emotions. ...
- Answer a portion of the question.
Answers should be CCF (clear, concise, and factual)
A good rule of thumb is to write short answers to each question — two to three paragraphs would make a good answer. If you go longer, the page will be too long and cluttered. If you have more to say: Write a standalone article explaining the process.
How do you use FAQs in a sentence? ›
The agency later provided a generic document with responses to frequently asked questions. The full border directions and frequently asked questions are here. It includes 20 frequently asked questions on the basics.
What if I don't know the answer to a question? ›
Don't fear saying you don't know.
Instead of hedging and tap dancing around your response or making something up and getting it wrong, simply say you don't know the answer. But plan your follow-up with a statement about what you do know.
Does every question need an answer? ›
Nope. This is the hardest lesson for people to accept too. Because many questions are exists which don't have any answer.
“It is not the answer that enlightens, but the question.” ~ Eugene Ionesco. Questions are at the heart of every great conversation. They make us think, grow, and challenge our beliefs.
How to write FAQ answers? ›
Short, straightforward answers are the most effective way of relaying information to customers so try to keep it brief. Try not to write more than a paragraph or two for each question. Consider the customer journey. Think about what the customer is asking about and why then tailor your answer to respond to it.
Do FAQs have to be questions? ›
Your FAQ information doesn't necessarily have to appear in the traditional question-and-answer format. That format is useful when customers look up their problems on a page, but your goal is to address the problem before the customer ever experiences it.
What is the purpose of FAQs? ›
Frequently asked questions, or FAQs as they are known, are a great way to improve your customer's experience of your website. It allows you to answer the questions that are most commonly asked surrounding your product or service.
How do you answer a Q&A? ›
Be polite • Repeat the question to ensure everyone has heard it • Answer clearly and concisely, using plain language • Thank the questioner • If you do not know the answer, admit it. Do not bluff. Promise to follow it up – and do so!
How do you write a question answer format? ›
To format questions and answers in APA format:
Use the correct punctuation at the end -- a question mark if the prompt is a question; a period if it is a statement. Use double spacing and one inch margins. Separate the answer from the question by beginning the answer on a new line. Always answer in complete sentences.
