Whether you’re new to Medicare and need help shopping for a plan or you already have Medicare and want to switch to another plan, we’re here to help. Call us at 1-877-213-1821 (TTY711).
We’re open 8:00 a.m. – 8:00 p.m., local time, 7 days a week. If you’re calling from April 1 through September 30, alternate technologies (for example, voicemail) will be used on weekends and holidays.
To verify your recent enrollment, check the status of a claim or ask questions about your existing coverage,contact Customer Service at one of the numbers below.
Blue Cross Medicare AdvantageSM Plans Customer Service
Phone:
1-877-774-8592 (TTY711)
We’re open 8:00 a.m. – 8:00 p.m., local time, 7 days a week. If you’re calling from April 1 through September 30, alternate technologies (for example, voicemail) will be used on weekends and holidays.
Mailing Address:
Blue Cross Medicare Advantage Plans
c/o Member Services
P.O. Box 4555
Scranton, PA 18505
Blue Cross MedicareRxSM Plans Customer Service
Phone:
1-888-285-2249 (TTY711)
We’re open 8:00 a.m. – 8:00 p.m., local time, 7 days a week. If you’re calling from April 1 through September 30, alternate technologies (for example, voicemail) will be used on weekends and holidays.
Mailing Address:
Blue Cross MedicareRx Plans
c/o Member Services
P.O. Box 3897
Scranton, PA 18505
Blue Medicare SupplementSM Insurance Plans Customer Service
Phone:
1-800-624-1723 (TTY711)
We’re open 7:00 a.m. – 6:00 p.m., CT, Monday through Friday.
Mailing Address:
Blue Medicare Supplement Insurance Plans
1000 E. Warrenville Road
Naperville, IL 60563
Blue Cross Group Medicare OptionsSM Plans Customer Service
If you are retiring soon, talk with your human resources department or benefits administrator about Medicare options available through your employer or union.
If you are a retiree group Medicare plan member and need assistance with recent enrollment, the status of a claim, or have questions, call the Customer Service number on your member ID card.
We’re open 8:00 a.m. – 8:00 p.m., local time, 7 days a week. If you’re calling from April 1 through September 30, alternate technologies (for example, voicemail) will be used on weekends and holidays.
Prescription Drug Coverage Determinations, Redeterminations, Appeals and Grievances
You, your prescriber or your appointed representativemay contact Customer Service by phone, fax or mail. The contact information is below.
Blue Cross MedicareRx Plans
Phone:
1-888-285-2249 (TTY711)
Fax:
1-800-693-6703 (standard number)
1-855-674-9189 (expedited grievance number)
Appeals Mailing Address:
Blue Cross MedicareRx Plans
c/o Pharmacy Benefit Manager
2900 Ames Crossing Road
Eagan, MN 55121
Grievances Mailing Address:
Blue Cross MedicareRx Plans
c/o Appeals & Grievances
P.O. Box 4288
Scranton, PA 18505
Blue Cross Medicare Advantage Plans
Phone:
1-877-774-8592 (TTY711)
Fax:
1-800-693-6703 (standard number)
1-855-674-9189 (expedited grievance number)
Appeals Mailing Address:
Blue Cross Medicare Advantage Plans
c/o Pharmacy Benefit Manager
2900 Ames Crossing Road
Eagan, MN 55121
Medical Care Appeals
Phone:
1-877-774-8592 (TTY711)
Fax:
1-800-419-2009 (appeals number)
1-800-338-2227 (expedited appeals number)
Appeals Mailing Address:
Blue Cross Medicare Advantage Plans
c/o Appeals
P.O. Box 663099
Dallas, TX 75266
Medical Care Grievances
Phone:
1-877-774-8592 (TTY711)
Fax:
1-855-674-9189 (grievance number)
Grievances Mailing Address:
Blue Cross Medicare Advantage Plans
c/o Grievances
P.O. Box 4288
Scranton, PA 18505
Medicare Coverage Decisions for Medical Care
Blue Cross Medicare Advantage Plans
Phone:
1-877-774-8592 (TTY711)
Fax:
1-855-674-9185
Mailing Address:
Blue Cross Medicare Advantage Plans
c/o Member Services
P.O. Box 4288
Scranton, PA 18505
Medicare
You can contact Medicare for more information about Medicare benefits and services, including general information about Medicare Advantage Prescription Drug coverage.
Phone:
1-800-MEDICARE (1-800-633-4227) 24 hours a day, 7 days a week. If you are hearing or speech impaired, call 1-877-486-2048.
Website:
www.medicare.gov
If you would like to submit feedback directly to Medicare, please use the Medicare Complaint Form or contact the Office of the Medicare Ombudsman.
