Contact US | AtomicWallet (2024)

Atomic Wallet does not provide any virtual asset services or any financial services, nor does provide any advisory, mediation, brokerage or agent services. Virtual asset services are provided to Atomic Wallet’ customers by third party service providers, which activities and services are beyond Atomic’ control. We urge all Atomic Wallet’ customers to familiarize themselves with the terms and conditions of third-party virtual asset service providers before engagement into a business relationship.

We also note that Atomic Wallet is not the creator of and does not have any control over any of the virtual currencies that the Atomic Desktop and Mobile Wallet Applications allow Atomic Wallet’ customers to use. Atomic Wallet’ customers balance and actual transaction history are supported by each cryptocurrency blockchain explorer. Atomic Wallet does not collect or store any private keys, backup phrases or passwords. Further, Atomic Wallet does not hold, collect, or transfer any assets from or to its customers wallets in any form.

Contact US | AtomicWallet (2024)

FAQs

Contact US | AtomicWallet? ›

Please email us at support@atomicwallet.io

atomicwallet.io
Atomic Wallet is a non-custodial decentralized wallet. It means that you own your backup phrase and private keys, thus, you fully control your funds.
https://atomicwallet.io
directly, providing as much details as possible.

Where is the Atomic Wallet registered? ›

Registration code 14519622 in the Commercial Register of companies of the Republic of Estonia.

Who created the Atomic Wallet? ›

Launched as Atomic Swap in 2017 by Konstantin Gladych, the CEO and co-founder of Changelly, Atomic Wallet supports over 500 cryptocurrencies.

Where is the head office of Atomic Wallet? ›

Atomic Wallet is headquartered in Tallinn, Tornimäe 5, Estonia, and has 2 office locations.

Does Atomic Wallet report to IRS? ›

Does Atomic Wallet automatically deduct taxes? No, as of 2024, Atomic Wallet does not automatically deduct taxes from crypto trades. However, Atomic Wallet might still report your crypto transactions to your country's tax authority, like the IRS or HMRC.

Is Atomic Wallet legit? ›

Is Atomic Wallet safe to use? Atomic Wallet provides solid security features, and it doesn't store any user passwords, data, or seed phrases on its servers. All that information is stored on your device where you've installed Atomic Wallet.

What are the risks of Atomic Wallet? ›

Atomic Wallet is a cold wallet type, all passwords and data are stored on the user's device and it is not kept at any server, so there is no custody risks or the possibility of losing funds through centralized services. The main risk in Atomic Wallet is if you lose your backup phrase or send it to another person.

Is my money safe in Atomic Wallet? ›

Atomic wallet is a non-custodial software wallet. This means that your private keys are generated and never leave your local device. Your funds are safe on the blockchain, and as a software development company, Atomic has no access to your funds.

How did Atomic Wallet get hacked? ›

On June 2, 2023, Atomic Wallet, a popular multi-currency wallet, fell victim to a sophisticated cyberattack. The hackers managed to exploit a vulnerability within the wallet's infrastructure, gaining unauthorized access to private keys and siphoning off user funds.

How do I get my money back from Atomic Wallet? ›

If you want to withdraw money from this wallet to a fiat currency, like US dollars, Euros, or Pounds, you'll have to first transfer your crypto to Zengo (or another wallet or exchange that supports a fiat offramp gateway). You can then withdraw directly from Zengo to your bank account in fiat currency.

What if Atomic Wallet goes out of business? ›

Your assets are stored on the blockchain.

Since Atomic Wallet is just an intermediary between you and the blockchain, your coins aren't stored by us. You're free to export your private keys anytime, and your funds wouldn't be put at any risk if our company was to close down.

How many people use Atomic Wallet? ›

5,000,000+ Downloads! Last year we grew from 4,000,000 to 5,000,000 users with over 500,000 monthly active users worldwide.

Can you cash out crypto on Atomic Wallet? ›

To a bank account via fiat gateways

Withdrawing directly to a bank involves converting your cryptocurrency into fiat currency. While Atomic Wallet does not support direct fiat withdrawals, you can transfer your crypto to an external exchange that offers this service.

Does Atomic Wallet charge a fee? ›

Atomic Wallet doesn't impose any extra fees on transactions. However, we do charge additional fees on swaps: 0.5% plus our swap partners' commission.

Why is the Atomic Wallet not working? ›

Make sure you're using the latest version of our app. We're constantly working on improving the app's performance, so it's important to keep your Atomic Wallet up to date. Check your system's version. Are there any updates available for your operating system you might have previously put off?

Is Atomic Wallet US based? ›

Atomic Wallet is an Estonia-based, non-custodial software wallet that supports the exchange of over 1000 coins and tokens.

Where does Atomic Wallet store data? ›

So where are your funds stored? It is important to understand how Atomic Wallet and blockchain work. It may look like your funds are stored in Atomic Wallet itself, while, in fact, they are not. To be accurate, your funds are stored on the blockchain.

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