Cancel Interac e-Transfer | Scotiabank Canada (2024)

FAQs

Cancel Interac e-Transfer | Scotiabank Canada? ›

To cancel a transfer, log into your online bank account. Go to the transaction or payment history and select the Interac e-Transfer

Entered the wrong amount or an incorrect email address? You can cancel an Interac e-Transfer transaction you made through online banking if the recipient has not accepted the transfer and deposited the funds into their account. Once you've cancelled the transaction, the funds will be returned to your account.

Cancelled - The sender has cancelled the transfer and the money has been deposited back into their account. The recipient will be notified that the transfer has been cancelled and the money is no longer available for deposit.

Receivers have the option of accepting or declining an Interac e-Transfer. If the receiver declines the transfer, the sender can either cancel the payment to retrieve the funds or resend the e-mail transfer. You can cancel an Interac e-Transfer at any time, as long as the recipient has not deposited the funds.

You can stop an Interac† e-Transfer* only if the recipient has not yet accepted the funds. There is no fee to stop anInterac† e-Transfer. To stop an Interac† e-Transfer: Sign on to Scotia OnLine or Scotiabank Mobile Banking.

How do I reverse an Interac e-Transfer transaction? Unfortunately, once a deposit has been made there is no way to reverse the transaction. You'll have to make arrangements directly with the recipient. You should only send money transfers to parties you know and trust.

Once you have canceled any interac e-transfer transactions they should return to your account within 30 minutes. The system needs to time to process the cancellation and return the money.

If the recipient declines the Interac e-Transfer, the sender will receive an email and/or text notification that the Interac e-Transfer was declined. The funds should be deposited back into the sender's account automatically. You entered an invalid e-mail address of the recipient or the transfer was incomplete.

You will receive messages in your Online Banking Message Centre advising the status of any Interac e-Transfer you've sent, including if it has not been claimed or has expired. You can also check the status at any time by selecting the hyperlinked confirmation number on the Payment History page.

Acxsys tracks each Interac e-Transfer sent or received through its network. This information includes the payment amount, expiry date of the Interac e-Transfer, name of the originating financial institution, current payment status and status history of the payment.

What if I sent an e-transfer but not received? ›

If you sent an Interac e-Transfer and did not receive any goods/services, you will need to contact your financial institution and local law enforcement agency to file a fraud report. If you suspect fraud or a scam, please forward the email you received to etransfer_support@interac.ca or call 1-888-238-6433.

Can I reverse a bank transfer - or can my bank? Online payments, like Faster Payments, transfer money in real-time. Once a payment has been made, you can't stop or reverse it. You have to go through the process of trying to get the money back from the recipient and rely on their cooperation.

If the person you sent the transfer to isn't registered for online banking or doesn't accept the transfer within 30 days, you'll get an email that explains how to deposit the money back into your account.

To Cancel an Interac e-Transfer in the Mobile App:

Tap Send Interac e-Transfer. Tap the History tab. Select the transfer you want to cancel. Scoll to the bottom and tap Cancel Transfer.

You'll be charged a $3.50 fee if you cancel an Interac e-Transfer^®. You'll not be able to cancel your transfer after it's been accepted by the recipient.

To recall can an Interac e-Transfer: Go to Payment search to search the Interac e-Transfer you need to recall. On the payment details page, use the Action menu to select Recall Interac e-Transfer. Select the account to reclaim the funds and confirm the recall.

If you are dealing with honorable people and it was a mistake, ask for them to return the funds. Once you transfer funds and the transaction is closed the money is gone. In some cases using a credit card, the transaction can be disputed.

The electronic Automated Clearing House (ACH) network facilitates everything from monthly bill payments to direct deposits for paychecks. Account holders and merchants who encounter issues with ACH payments can stop or reverse them, unlike wire transfers which are usually irreversible.