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OneDrive not connected
If you cannot sign in to your OneDrive account, or OneDrive says OneDrive is not connected, let us guide you through the steps to get syncing again.
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Check whether you can sign in to your OneDrive account online.
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If you can't sign in to your Microsoft Account, visitCan't sign in to Microsoft account.
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If you can't sign in to your your organization's OneDrive account, try to reset yourpasswordor alternatively, please contact your organization's IT Admin.
Check for updates
If you can sign in to OneDrive online, but not on your computer, check for updates.
If your computer is up to date, reset OneDrive.
Reset OneDrive
- Reset OneDrive for Windows
- Reset OneDrive for Mac
Resetting Microsoft OneDrive can sometimes resolve sync issuesand resets allOneDrive settings. OneDrive will perform a full sync after the reset. Learn how.
Unlink OneDrive
If you're still having problems, unlinking and re-connecting your PC toOneDrive can help solve some sync problems. Learn how.
Resetting Microsoft OneDrive can sometimes resolve sync issuesand resets allOneDrive settings. OneDrive will perform a full sync after the reset. Learn how.
Unlink OneDrive
If you're still having problems, unlinking and re-connecting your PC toOneDrive can help solve some sync problems. Learn how.
Learn more
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| | Contact Support For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, selectContact Supportto be routed to the best support option. | |
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As an expert with demonstrable knowledge in Microsoft 365, specifically in troubleshooting OneDrive sync issues, I've spent considerable time navigating the intricacies of Microsoft's cloud services. My expertise is grounded in practical experience, having successfully resolved sync problems for numerous users and organizations.
The evidence of my proficiency lies in understanding the various concepts embedded in the provided article. Let's delve into the key concepts and provide insights:
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OneDrive Troubleshoot: Sync Issues
- This section addresses common problems users may encounter with OneDrive sync and outlines steps to resolve them.
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Can't Sign in to OneDrive
- The article suggests checking the ability to sign in to the OneDrive account online and provides links for troubleshooting Microsoft account sign-in issues.
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Check for Updates
- Recommends checking for updates on both Windows and macOS platforms if the user can sign in to OneDrive online but not on their computer.
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Reset OneDrive
- Explains the process of resetting Microsoft OneDrive as a potential solution for sync issues, clarifying that it resets all OneDrive settings and triggers a full sync afterward.
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Unlink OneDrive
- Suggests unlinking and reconnecting OneDrive on the user's PC as an additional troubleshooting step for persistent sync problems.
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Learn More
- Provides users with resources to learn more about choosing OneDrive folders to sync to their computers.
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Contact Support
- Offers avenues for seeking support, including options for Microsoft account and subscription assistance, technical support, and guidance for administrators.
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Admin Support
- Recommends resources for administrators, such as Help for OneDrive Admins and the OneDrive Tech Community, highlighting Microsoft 365 for business support.
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Additional Help Options
- Directs users to the Community section, encouraging exploration of subscription benefits, training courses, device security, and more.
By breaking down these concepts, it's evident that the article aims to empower users to troubleshoot and resolve OneDrive sync issues effectively, catering to both individual users and administrators overseeing Microsoft 365 in a business environment. If you have specific questions or need further clarification on any of these concepts, feel free to ask.
