Buyer wants a refund for an item that has no issues (2024)
If they have opened a Not as described dispute then that is what you have to do. You have to pay the return postage and once you have it back refund in full.
That is ebay policy and if you dont and the buyer escalates the dispute ebay will force the refund without the return and you would also get a defect.
Do I have to accept returns? Under the Consumer Rights Act 2015, consumers may be entitled to a refund, replacement, repair and/or compensation where goods are faulty or not as described; they are also entitled to a refund and/or compensation where the seller had no legal right to sell the goods.
You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns.
It usually occurs when the customer returns an item they purchased, but not all of it. For example, if they bought three items and returned two of them, they would receive a partial refund for the cost of the two items they returned.
If you don't agree with our decision after we've stepped in to help resolve an issue between you and your buyer, you can appeal by contacting us and providing new information within 30 days of the case being closed.
Yes, it is legal for them to deny your request for a refund if you can not prove that you purchased the item from them, when you purchased it and for what price.
There are other steps you can take to solve your problem - these include using 'alternative dispute resolution', which is a way of solving disagreements without going to court.
When a customer wants to return or exchange a product, listen to their reason and acknowledge their feelings. Don't argue, blame, or make excuses. Apologize sincerely and thank them for their feedback. Show that you care about their satisfaction and want to resolve the issue.
If the retailer doesn't disclose or have a refund policy, a buyer may return purchased goods for a refund. There's no right to cancel contracts or purchase agreements. Whether you can receive a refund depends on the retailer's return and refund policies.
Before you buy, know the return and exchange policy.
When a store clearly displays a limited or no-refund policy, however, refunds and exchanges are not required by law. So don't assume a store will allow you to return an item if you change your mind.
Introduction: My name is Rueben Jacobs, I am a cooperative, beautiful, kind, comfortable, glamorous, open, magnificent person who loves writing and wants to share my knowledge and understanding with you.
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