You can apply for a FlexiPlan account before or during a visit to one of our stores by completing an application on your phone, tablet or desktop computer. You can complete an eligibility check before applying which has no impact on your credit score.
Missed or late payments may incur additional fees including interest charges and have a negative impact on your credit file and the ability to obtain credit in the future.
No, you aren't required to pay a deposit on any FlexiPlan purchase.
When accepted for a B&Q FlexiPlan account, you’ll be sent an email asking you to register on the Online Account Manager (OAM). This is where you can manage your account, view all your purchases, change your payment plan, make additional payments, or pay in full at any time at no extra cost.
Alternatively, you can register your account by going to the website, https://youraccount.diyflexiplan.com/register and following the instructions. For your security, you will be sent a code to the email account and mobile number that you used when you first applied for B&Q FlexiPlan.
FlexiPlan can be used in all B&Q stores. FlexiPlan currently can’t be used for purchases online.
Yes, you can make overpayments for some or all of the outstanding balance with no fees. You can do this by accessing your Online Account Manager here.
The purchase of Gift Cards and any services or products sold and shipped by verified sellers on diy.com are excluded from FlexiPlan.
Gift cards can be used to pay a deposit in-store.
You can access your credit agreement by logging onto your account at https://youraccount.diyflexiplan.com/login.
You can make a complaint about your credit agreement using one of the following methods:
By phone: 0333 014 3098 (calls may be recorded and monitored)
By visiting: Our complaints procedure | DIY at B&Q
Or by completing a contact form on your Online Account Manager.
If you have a question about your B&Q FlexiPlan credit agreement, the fastest way to get in touch is to submit a contact form using your Online Account Manager (OAM). If you'd rather speak to someone, please call Creation on 0333 032 7740.
Opening times:
Monday to Friday: 8:30am - 5:30pm
Saturday: 9:00am - 5:00pm
Sundays: Closed
Calls may be recorded. Calls charged at basic rate. The number provided above may be included as part of any inclusive call minutes provided by your phone operator.
If you pay your full credit balance by your agreed end date, you'll pay zero interest on your purchase. Should you choose not to make the payment in full before the end of your Buy Now Pay Later period, you may make partial payments towards the amount. Any payments that you may make towards this amount by the end of the Buy Now Pay Later period will not incur any interest. Any balance left to pay after this date will incur interest from the date of your purchase at 17.9% APR Representative (variable).
Yes, you can add multiple Buy Now Pay Later agreements to your credit account. You can have Buy Now Pay Later plans alongside other credit agreements on your account, however if you do not settle your balance before your special holiday period ends then the monthly payment amount will consolidate into a single monthly direct debit payment to cover all your agreements.
You can find out by accessing your Online Account Manager and you’ll receive a reminder via letter or email two month before your Buy Now, Pay Later special holiday period ends.
