Amazon - Authy (2024)

FAQs

How to solve Amazon OTP problem? ›

OTP is not valid

It could be that the phone number used on your amazon account is not active. Kindly use a valid phone number for OTP validation. Click on the "Change number" link on the OTP block to change the number and then click on "Send OTP".

To make sure only you and authorized users have access to your Amazon account, we may ask you to complete an extra step when you sign in. “Multi-factor authentication” happens when your sign-in activity looks different because you've cleared your cookies, or you're signing in from a new browser, device, or location.

If you get an error message that says we're unable to deliver the OTP over a phone call, it may be because you tried to complete two-step verification repeatedly. Please wait 10 minutes and try again. In some cases, you may need to wait 12 hours to try again. You can also try an authenticator app.

Two-Step Verification is a feature that adds an extra layer of security to your account log-in. When you try to log in, Two-Step Verification sends you a unique security code. When you sign up for Two-Step Verification, you can choose to receive the security code by text message or authenticator app.

An OTP adds an extra layer of security to your packages.

If Two-Step Verification fails and you can't access your account, you can try to recover your account. To regain access to your account, you'll need to verify your identity by providing a scan or photo of a government-issued identity document.

Verification may be required when you use a credit or debit card to complete an order or sign up for a new subscription and may be required if you change your payment method. To manage your subscriptions, visit Your membership and subscriptions.

Install Authy

The best way to manage all your 2FA accounts is to use the Authy app. It enables you to have a single mobile app for all your 2FA accounts and you can sync them across multiple devices, even accessing them on the desktop. Install Authy on your device by searching for it in your device's app store.

2FA can be vulnerable to several attacks from hackers because a user can accidentally approve access to a request issued by a hacker without acknowledging it. This is because the user may not receive push notifications by the app notifying them of what is being approved.

2-step verification adds a second layer of protection during the login process. Currently your Google login is tied to “something you know” (your password). Two-factor authentication adds the second layer of “something you have” (typically your smartphone and absent that, printed backup codes).

Can I have two phone numbers for Amazon two-step verification? ›

After signing in, click on Accounts & Lists > Account and choose Login & security. Under 2-Step verification, click Turn on. From here, you can add multiple phone numbers by selecting the Phone Number option, or add an authenticator app.

If you get a text with an Amazon OTP out of the blue, be wary. OTP is a “one time password.” That text means someone is trying to access your account and has used the “forgot password” feature to get a new password, but the authentication text went to you — not the scammer. What Do You Think?

If the OTP is not receiving, try to clear the cache of the default SMS app. Restart the smartphone and Reset the network settings if they are not working even after applying the first two. However, OTP does not solely depend on the device. The one-time password also depends on the sender's side.

Note: If you don't receive our verification email, do the following: Confirm that you entered your email address correctly . Check if the email is in your spam or junk folder.