You can use thesewelcome letter templatesas a guide. Feel free to add, remove, or modify any parts of the templates that specifically apply to your vacation rental property.
Template 1
Hi %guest_first_name%,
I’m excited you decided to book my %listing_type%! Thank you. I look forward to welcoming you on %check_in%. Here’s everything you need to know to check in:
Come to %listing_address% to check in anytime after %check_in_hour%.
We have a lockbox by the door with a key inside. Just enter 123654 code, and you’re all set. Then, at check-out, just pop the key back in.
If you need to reach me, keep my mobile number XXXXXXXXXXXX, in case of an emergency.
For non-emergency queries, please message me on Airbnb. I’ll be quick to respond, I promise.
Internet/WiFi:
The WiFi network is: %wifi_name%
The WiFi password is: %wifi_password%
I would appreciate it if you could follow thehouse rules:
- First and foremost, enjoy your stay.
- I hope you enjoy the ambiance. I’m sure you’ll do your best to preserve it.
- Some of our guests may have pet allergies. We’re sorry you won’t be able to take your fluffy friends with you.
- There’s a nice café with an open terrace right in front of the building. The bench in the backyard is another good place to have a cigarette. I will ask you not to smoke inside the apartment, please.
- Our neighbors are nice people. They’ve been very helpful when I bought this apartment two years ago. We try to pay them back, asking our guests not to have parties and events inside.
Here is some additional helpful information:
Heating:
The thermostat is mounted to the kitchen wall. Please turn the dial to adjust the temperature to your liking.
Kitchen
Please help yourself to anything in the kitchen (tea, coffee, salt, olive oil, etc.). Feel free to use our cooking ware, utensils, and appliances. Remember to wash all dishes and utensils prior to leaving.
Trash bags are kept underneath the sink.
Laundry
You also have access to the washer and dryer. The washing powder and cleaning supplies are in the top cupboard.
Getting around
If you are looking for a restaurant, one of my favorites is At Luka’s, located at 15 Einstein Street.
The nearest grocery store is a 3-minute walk from the flat. The address is 14 Bayview Street.
Please make yourself at home and enjoy your stay!
Let me know if you have any questions.
Cheers,
%host_first_name%
Hey, did you notice %the_weird_spelling%? Those areshortcodeswe use at Hospitable to personalize the messages. A simple and useful feature to make every message sent sound natural and personalized. You won’t need to become a %coder% to use it😊
Template 2
Hi %guest_first_name%,
Thank you very much for booking your stay at %listing_name%.
I am so excited to see you on %check_in%.
You are free to check in anytime after %check_in_hour%, but you will have to check out by %check_out_hour% to give time for the cleaning crew to prepare the place for the next guest.
Here’s everything you need to know about your Airbnb:
My rentaladdressis %listing_full_address%
Parking: Please park your car just outside the building on the right.
Yourdoor access codeis %smartlock_code%. It will be active from the time of check-in.
TheWiFinetwork name is %wifi_name%, and the password is %wifi_password%.
House rules:
- We are a pet-friendly space.
- No smoking inside the house. There is a designated smoking area on the back patio.
- Please keep noise to a minimum not to disturb the neighbors—especially during nighttime hours (11 pm – 7 am).
- Please respect the property; if you damage something, let me know so I can arrange for its replacement or repairs.
- Enjoy your stay! The most important rule (:
Our kitchen is at your disposal. Feel free to use cooking ware, utensils, and appliances as needed.
You also have full access to the washer and dryer if you need to do laundry.
You are more than welcome to use our TV and Netflix subscription.
Please consult the house manual if you have any questions about the appliances or the local area.
If you need to contact me in case of an emergency, please call my mobile number XXXXXXXXXXX. For other matters, send me a message on Airbnb.
Please don’t hesitate to contact me with any questions or need anything. I would be more than happy to help.
Once again, thank you for choosing %listing_name% during your trip here in %listing_city%.
I hope you’ll have a wonderful stay.
%host_first_name%
What to Say to Welcome a Guest
When thinking about what to say to welcome a guest, you should remember that many people choose to stay in an Airbnb property just because they want to connect with local people and to feel that they have a unique experience.
So, you should try to make your welcome letter as personal as possible. For example, you may tell something about yourself and explain why you love living in that location. A good idea is to add some humor.
Writing your guests a warm Airbnb welcome letter is one of the ways to make them happy, so be courteous, polite, and welcoming.
And, of course, you should regularly revise your welcome letter based on the feedback you receive from your guests.
If you get some repetitive questions from your guests, it’s a sign you might need to include answers in your welcome letter.
