You can add a supported card to Google Wallet to pay in shops with your phone or smartwatch.
Add new card
- Open the Google Wallet app
. - At the bottom, tap Add to Wallet .
- Tap Payment card.
- Any cards that you saved to your Google Account are shown.
- Tap New credit or debit card.
- To add a card, use your camera or tap Or enter details manually.
- At the bottom, tap Save and continue.
- Read the Issuer Terms and tap Accept.
- If you're asked to verify your payment method, choose an option from the list. Learn how to verify your payment method.
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.Tip: After this step:
- You'll find a message that your card was added and is ready to make payments in:
- Shops
- Online
- Or in apps where GooglePay is accepted
- If you find a different message, learn to fix a problem.
After you add a card, you might find a small transaction on your account from Google Wallet. This transaction checks that your card and account are valid. This transaction will soon disappear and doesn't affect your balance.
From your bank's app or website
- Open your mobile banking app or go to your bank's website.
- Log in to your account.
- Find the Add to Google Wallet or Add to GPay button and tap it.
- Follow the on-screen instructions.
If you can't find the 'Add to Google Wallet' or 'Add to GPay' button, your card or financial institution may not support this feature. For more details, contact your bank.
Fix a problem
'Couldn't finish card setup for pay contactless'
If you get this message, your bank doesn't support contactless payments for your card. For more info, contact your bank.
Tip: You can tell your bank, 'I can't add my card to my digital wallet for contactless transactions'.
You can also get this message if something goes wrong during setup for your card. Try again later or try a different debit or credit card. Find supported payment methods by country or region.
'This card can't be set up for pay contactless'
If you get this message, your bank doesn't currently support contactless payments with your card. Find supported payment methods by country or region. You can try to add a different debit or credit card. For more info, contact your bank.
'This phone can't be set up to tap to pay'
You may receive this message for one of these reasons:
- Your phone doesn't have NFC technology: To make contactless payments, NFC is required. Check if your phone supports NFC.
- Your phone doesn't meet the security standards for contactless payments: Check if you:
- Have a rooted device
- Run a custom ROM
- Have an unlocked bootloader
- Are running uncertified software
If your card can't be set up to pay contactless, but it's saved to your Google Account, you can still use it to:
- Purchase Google products and services.
- Pay on an app or website if it offers GooglePay as a payment method or has a 'Buy with GPay' button at checkout.
'Couldn't finish setting up tap to pay'
If you get this error message, your card may have been saved to your Google Account, but not to the Google Wallet app. Try to add a different payment method or finish setup. Find supported payment methods by country or region. If you still have issues, contact us.
If your card can't be set up to pay contactless, but it's saved to your Google Account, you can still use it to:
- Purchase Google products and services.
- Pay on an app or website if it offers GooglePay as a payment method or has a 'Buy with GPay' button at checkout.
'This card is not ready to pay online'
If you get this message, your card can't be used for web purchases or in-app purchases. If you're in a country or region that supports contactless payments, you may be able to use the card to tap to pay.
'My cards disappeared in the Google Pay app or I received an email that says my cards were deleted'
Your cards may be removed from Google Wallet as a security precaution. Check if you:
- Turned off screen lock or changed to a screen lock that Google Wallet doesn't support, like Smart Unlock or Knock to Unlock.
- Haven't opened the Google Wallet app in 90 days or more.
- Factory reset your phone.
- Cleared all data from Google Play services or Google Wallet in your phone's settings.
- Removed your Google Account from your phone.
- Remotely wiped or locked your device.
- Use Dual Apps functionality on your device.
If any of the above are true, follow these steps to re-add any removed cards to Google Wallet.
If none of the above are true, report a problem or send feedback about the app.
Dual Apps
Google Wallet isn't compatible with the Dual Apps feature. If you have a device with the Dual Apps feature, to turn it off:
- On your device, open the Settings app.
- Scroll down.
- Tap Apps Dual Apps.
- Check if the Dual Apps feature is turned off for the supported apps.
- At the top right, tap Settings .
- Tap Dual app accounts Delete data of dual app accounts.
- Restart your device.
- Open the Google Wallet app.
- If needed, add the card(s) and check if the issue is solved.
Dual Apps.
.'Your transaction can't be completed'
If you're asked to provide more info after you get this message, follow the on-screen instructions.
If you're not asked for more info:
- Try a different payment method.
- Check whether the billing address for your payment method, such as a credit card, matches the address in your Google Pay settings. If they don't match, update your address on payments.google.com. Then try the transaction again.
- If you're on an app, try to pay on the product website instead.
- If you're on the website, try the app.
- If you pay with a credit card, contact your bank or financial institution about this transaction.
American Express allows you to add your card to up to 10 devices. If you can't add your card, you may be at the limit. Delete your card from old devices, then try to set up the card again. If your card isn't on multiple devices, contact American Express for more help.
Still need help?
If you still have issues or any questions, you can ask the community or contact us.
