35 Varo Bank Reviews From Customers (2024)

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On 08-15-2024 at 6:33pm, I went to withdraw $500 from a cardtronics ATM inside of a Circle K that did NOT dispense my funds. I called the 800 number on the machine as the manager advised that of course the machine belongs to a third party. After waiting over 25 minutes, the gentleman at the atm customer service number asked for my name once and the transaction ID once..which he quickly then said that he couldn't find. He said that I have to call my bank and do a dispute for a charge back because there is nothing he can do.

I am almost 100 percent sure that he was just clicking his fingers briefly to ACT like he was even really entering my information. I then called the scam bank VARO to dispute the charge and advised them that they have a camera that can clearly show I received no funds. They denied my claim in 15 minutes and said that I needed to provide the video. I was told to get a copy of the video from the store from the VARO dispute department (which would need a subpoena btw). I contacted the atm company again and the lady asked me 3 questions and told me the same thing as the man the night before. Mind you, this $500 was for rent!! I'm filing with small claims court and of course closing the VARO account. They haven't attempted to do any fraud investigation which is what a fraud department is for.

Legally I can just not get a copy of a video from Circle K. I called their corporate office in which the gentleman sent an email to the district manager. I was told later that day from the store manager Amy, that they legally cannot provide a still picture or any video without a warrant and I could file a police report, in which I did. The police said that it's ridiculous because they cannot do anything with the report since I am filing about a machine and not a person taking my money. The officer stated that the atm company also legally has the capability to audit the machine, which is what VARO could have also gotten a copy of.

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Varo Bank offered me a prepaid credit card attached to my bank account they said to help raise my credit score. It dropped my credit score more than 60 points because they reported the money I put on the on the prepaid card as a debit. So they made it look like I was overextending my credit. So I canceled the card. I was assuming so there would be no problem. And there would not be except for Varo likes to retaliate. I had a refund on that card from Walmart of $98. Along with a few other tiny refunds that throughout the time they had kept for themselves. Every transaction dispute that I've ever put in has refunded the money but they told me that my dispute was denied. And they kept the money. That was all $10 and under but now with the $98 they told me I wasn't entitled to the refund that was sent back to me by Walmart because I had not filed the dispute.

The refund came about because of a computer glitch. A computer glitch is not sufficient enough evidence to constitute me being entitled to the refund. Now Walmart is in on it because they required that I report that Walmart did something bad in order to get a refund that they sent me. So they're literally trying to force me to lie to damage a corporations reputation. I refuse to write out why about it. They eventually took me in to not the fact that I did not receive the services which I didn't because I canceled the services.

There's been other refunds that they kept specifically issue by Walmart for things like the milk arrived spoiled and Walmart issued a refund on it but because I didn't file a dispute I wasn't entitled to my refund. All of this on their prepaid card. I've been with Varo since 2020 this unprofessional, illegal activity has been going on since 2022 and it gets a little bit worse every year. It maxed out to just plain theft when the prepaid card became available. They told me another way to be able to get the refund was to reopen the prepaid card. However my credit rating is almost back to where it was when I first took out that card just by me canceling that card and I am not going to reopen another card that is going to lower my credit rating so low that I couldn't get a job doing dishes. So clearly all of this is in retaliation for me not allowing them to ruin my life.

I'm 61 years old. I cannot just start over again and they know that. And my age could be a part of the reason why they're doing it thinking that nobody's going to believe me because I'm old and everybody will think I have Alzheimer's and forgot what I did. But that's just a guess at it. The facts are is that if they're robbing me like this they're doing it to other people. If you look at the receipt it will show that somebody manually went in and declined the amount but they never sent it back to Walmart. They literally sent it back into their own account. I have filed two small disputes with transactions. They declined the disputes but when I would check with the company the company refunded the money. And I've had about five small refunds that they never credited to my account at all.

I got Varo Bank because I moved to a new town and needed to get an account in a hurry so I could get my pay checks direct deposited. Yesterday my account was suspended. I cannot log into my account, I cannot access my money and I cannot get ahold of a live person to speak with! They sent me an email asking me to prove my identity. After sending sensitive information the only thing they sent back to me was someone will contact me within 4 days. So now I have to go without money to provide for my kids, cannot pay my bills, get gas in my car to get to work, feed my family for at least 4 days! Not to mention the whole process of sending my sensitive information through some link they sent me is suspicious enough.

When you call their help line they tell you, "In order to speak to a live technician log into the app, click the help link and you can chat with someone." How am I supposed to do that when you locked up my account and I can’t access it? I understand being cautious and them protecting people's accounts and all that but it should not take days to review the information, see that I am the one using the account and unlock my account. What I find very suspicious and convenient is they suspended my account the second my tax return was deposited! Why Varo? Why do you lock people away from their money for so long? Why is it impossible to talk to a live person? Why does this whole process take so long to be resolved? Why would you tell someone who can’t access their account to log into their account to chat with a live technician? Why do you only communicate through email?

There has to be a more efficient and timely way to handle these sort of issues. They should have a team of experts that do just this and if it’s taking 4 days to resolve issues then they need to expand their team! I’m absolutely disgusted with the way they are handling this and the way they have handled thousands of others like me! People are all over the internet complaining about the same thing and they have done nothing to better these issues.