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FAQs
How do I contact Shutterstock customer service? ›
Simply contact customer service online or call 866-663-3954 and explain your problem to a member of Shutterstock's support staff.
Why am I getting charged from Shutterstock? ›Image and video packs
On-demand packs are designed to automatically refill upon depletion. Upon downloading the last image or video clip from a pack, the original count of downloads is automatically replenished and your billing method on file is charged.
Shutterstock Customer Service Phone Number (866) 663-3954, Email, Help Center.
How do I cancel my Shutterstock monthly subscription? ›Our monthly plans that do not require an annual commitment can be canceled at any time by clicking “Cancel plan” on the Plans page of your account. If you change your mind, you have the option to re-activate these plans before they expire.
Is there a problem with Shutterstock? ›User reports indicate no current problems at Shutterstock
Shutterstock offers access to stock photography, stock footage, stock music and editing tools.
All fees are non-refundable, even if your subscription is terminated before its expiration.
How do I get my money from Shutterstock? ›Get paid. Once you have accrued at least $25 from licensing your work on Shutterstock, you are ready to collect your earnings! In order to receive payment, you must have a completed tax form on file and select an electronic payment provider--chose from PayPal, Skrill or Payoneer.
How do I send a refund request? ›Dear [company/customer service], I hope this email finds you well. I'm writing to request a refund for my recent purchase (order #12345) made on [date of purchase]. Unfortunately, [describe the specific issue, e.g., “the product arrived damaged” or “the service did not meet the described specifications”].
How do I stop all payments on my subscription? ›One solution is to send letters revoking your authorization to the subscription company and your bank. Some banks offer ready-made online forms to help you do so. Another way is to give your bank a stop payment order in person, over the phone, or in writing.
How do I stop paying for a monthly subscription? ›The best way to stop these payments is to first cancel your subscription with the company directly by requesting a cancellation via email or phone. If this doesn't work, you should contact your bank or card company online or by phone to cancel the payment.
Is Shutterstock a good service? ›
Overall, users praise Shutterstock for its clean interface, extensive image collection, reasonable pricing, ease of use, and excellent customer service. They also appreciate the flexibility in subscription plans and suggest negotiating prices with account managers.
How do you get around Shutterstock? ›It's worth mentioning here that if you don't like any of these methods, you can always go for a free stock photo site like Unsplash or Pexels, where you can download decent-quality pictures, with no watermark, and for free. They are an okay Shutterstock alternative if you can't afford to pay.
Why can't I access Shutterstock? ›Check your proxy settings (if applicable) to make sure that access to shutterstock.com and all its subdomains are permitted in your proxy settings. Your Internet Service Provider (ISP) may be blocking access. Occasionally image-heavy sites such as Shutterstock will be blocked by an ISP.